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Holiday Inn Express & Suites Omaha West

17677 Wright Street , Omaha, Nebraska 68130

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 912 reviews
92%
Recommend This Property

Ratings Breakdown

912reviews

  • 5 Stars
    642
  • 4 Stars
    165
  • 3 Stars
    50
  • 2 Stars
    33
  • 1 Stars
    22

Poor cleaning

By

11 November 2019

platinumelite

The first night I came back to my room at 5PM and no one had cleaned or refurbished towels or emptied trash. The second nite I came back at 6:20 PM and the room had not been cleaned so I called the front desk and told them I need towels as I had a 7:15 meeting to get to, so they brought towels but did not clean the room, The third night it was 4:30 before they showed up to clean.

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Great Stay!

By

04 November 2019

club

Great Stay! Comfortable and accommodating! I would recommend Holiday Inn Express!

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Great bed and pillows

By

03 November 2019

The bed was very comfortable and warm. I wouldn't use white bed covers in my home, but we plan to check out color options for our own bedrooms. A shout out to Tim at the front desk. He was very friendly and helpful.

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Need updating

By

30 October 2019

club

The overall experience was fantastic, the staff were very prompt and friendly! The only thing that bothered me was the conditions of the bathroom, though clean there was a Jet missing on the whirlpool tub, the caulking is in need of replacement, and some of the grout needed attention! I am a plumber so these are the things I notice! However I do want to stress that the room was very clean, and I will definitely stay at this location in the future!

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Good hotel and location

By

29 October 2019

platinumelite

Nice facility, location, hotel, and desk service. Breakfast was a train wreck (messy, unfilled, poor service) and I hope those problems were a one time experience.

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Business travel in west Omaha

By

25 October 2019

club

Quiet. Good access. Unusual shaped parking lot. Breakfast was pretty standard. Attendant was responsive and attentive to clean spilled juice.

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Family trip to Omaha

By

24 October 2019

The hotel is in process of some remodel work which is needed. The pool area is small and the hot tub was out of order our whole visit. The service was great. The breakfast bar met our expectations.

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Great pool, understaffed

By

23 October 2019

The pool was clean and had plenty of towels. The front desk was under construction. The breakfast was sufficient, but the dining area chairs are dirty. There was often no one available at the front desk. There was only one person trying to attend to a busy breakfast rush. The entire property seemed understaffed, and this may have been what contributed to things being dirty and unattended to. The staff we interacted with were helpful and friendly. The halls are VERY loud at night and our mattress was hard, making it difficult to sleep.

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Anniversary stay

By

23 October 2019

club

Room was overall good until we on last day in countered 2 bugs in room

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Beds are very hard.

By

21 October 2019

club

The motel offers pleasant service and is very clean. Good location.

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Excellence

By

21 October 2019

club

Love staying here. Always the best service and hospitality.

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Frequent Business Traveler

By

21 October 2019

platinumelite

My room had a very bad paint or horrible odor.
MY bathroom also had alot of dust covering the countertop and etc as well as the hair dryer just laying on the counter instead of being hung on the wall.
Also, I noticed a wall light sconce that looked like it was very warm at once and showed a burnt shade on the light deflector on it.
Good location but needing some moderate cleaning.
Not sure if I will stay here again.

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