 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property
Overall Experience 4.2
80%
Recommend This Property
|
Comfy bed and modern room
ByJohn Tang
06 May 2022
Very nice room and a firm bed. Everything is so clean. Hotel is in a convenient and safe location. I was able to relax at night and had a very good breakfast in the next morning. 12 pm checkout time is my favorite part. I don't need to rush to pack.
Great Staff, will definitely return
ByWpooh
05 May 2022
Thank you Vitaliy and Luis and Staff! You helped our family have a great vacation and celebrate our Nephew's wedding. Luis was excellent. He was so friendly, happy and helpful. My whole family loved him! (There were a total of 15 of us). We'll come back to visit again!
Super-friendly staff!
ByCATraveler
05 May 2022
From the big smile of the man on the reception desk upon arrival, to the cheerful "good morning!"s from the morning desk staff & breakfast attendants, everyone was friendly and accommodating. We arrived to find a lobby full of young kids running around and inwardly groaned. The check-in staff put us in a top-floor room away from the elevator and we never heard the pounding of tiny feet above our heads. The room was a bit cramped - two queens was all they had left at our last-minute booking - and the space between one bed and the wall was tight. A general comment for ALL hotels - both sides of all beds need nightstands! We used our cooler to act as a place to hold eyeglasses, a book, etc.
Overall Excellent place to stay
ByG Withrow
28 April 2022
Great location, staff was friendly, hotel was clean, quiet & comfortable! Highly recommend!
Clean and comfortable
ByAhunta
27 April 2022
Great location close to family and friends. The room was clean, hot water in the shower, and good coffee.
Not Happy
ByHarry not happy
08 April 2022
This hotel needs a lot of work. We were very disappointed with the lack of maintenance. This hotel is not what we expect when we rent a Holiday Inn Express room. Food was not up to par. Elevator had broken tile on the floor. This hotel needs a make-over. One thing was great were the staff.
Clean property
ByKe85340
12 March 2022
The staff and facility were excellent. Luis and Vitaly were great to is and made our stay a true pleasure.
Room and Food
ByTimW7
21 February 2022
First, we were on a 3-week road trip and stayed at multiple HIE this one being the last. The room was standard but needed work as the bathroom had cracks in the wall and around tub, tile messed up, chalking around tub and walls terrible did not even shower in it.
As for breakfast we were down there long before end of breakfast time at least two pans of food were empty and not refilled before we left, 2 of the 3 cereals were empty, yogurt was like less than 10 of them. This was the worse selection of breakfast of all our stay. Being that this was the Phoenix area would have expected much better.
Good value hotel, but you get what you pay for
ByMM from TN
17 December 2021
Clean room but very basic. Holes in the carpet were unsightly. Blinking voicemail indicator on room phone was distracting and no way to turn it off. I was advised by front desk to just unplug it. The bathroom light and fan were on the same switch, and the fan is very loud. Breakfast choices were so-so. The staff was nice and personable but the hotel as a whole could use upgrades. I would not choose to stay here again.
Me
ByFootball fan
17 December 2021
Convenient location. Overall hotel was clean. Had to change room due to unknown odor in room also charged for unknown reason still waiting for reason, picture receipt.
Great Hotel Experience
ByRoadLife48’s
17 December 2021
From the moment we checked in Luis at the front desk was on point!
Very knowledgeable of the area! Everything he suggested was perfect, from meals, entertainment, shopping, etc. was top notch!
Definitely not your usual cranky, stick in the mud ,front desk attendant that is so rampant at hotels now days!
Great customer service, from all aspects, breakfast, housekeeping, and just any employee you would pass in the hallway, always with a smile, and a hello!
Dirty rooms
BySusan46
17 December 2021
Was awakened around midnight with several people in hallway laughing and kidding around loudly. Then around 2:30am I was awakened again with someone trying the handle on my door