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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

3.9

based on 777 reviews
80%
Recommend This Property

Ratings Breakdown

777reviews

  • 5 Stars
    324
  • 4 Stars
    241
  • 3 Stars
    97
  • 2 Stars
    65
  • 1 Stars
    50

Excellent accommodation

By

28 April 2017

club

My commendation was excellent and the greeting to reception was excellent, breakfast was fine but needs to a bit more organised

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Value for money

By

27 April 2017

club

Room was clean and fresh with everything we needed for our stay. The hotel was bout a 10 - 15 minute walk to the Quay (depending how quickly you walk). The bed was a bit uncomfortable, and my husband and I tended to role together during the course of the night, the hair dryer was a bit under powered too.

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Clean and friendly hotel

By

26 April 2017

The hotel was very clean, the staff friedly and the room and facilities very good

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Very convenient hotel

By

25 April 2017

club

The hotels is well situated for Poole town centre and the ferry terminal. From there it is easy to access the Dorset coast and countryside..

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Good stay

By

24 April 2017

club

As always Holiday Inn express was a wise choice. Comfortable beds, good breakfast, amiable staff.

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Late booking that paid-off

By

20 April 2017

Was able to ring and book 2 x rooms over the phone two days before we intended to come to Poole. The member of staff was very polite, most helpful and caring.
We took time-out to consider our options - stating that we would get back within 2 hours to finalise the booking - the team member remembered my name and the conversation we had previously had - the booking was smooth and quickly done over the phone.

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Good all round

By

20 April 2017

club

Much better than a travel lodge!!! Clean comfortable and relaxing place to stay.

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Personnel courtois mais mauvaise literie

By

20 April 2017

club

Hôtel un peu daté qui convient à un court séjour. Parking payant (!) mais fenêtres mal isolées. Chambre familiale et sdb propres et pratiques. Standard holiday inn express respectés dans l'ensemble. A noter: une literie un peu fatiguée qui mériterait d'être changée !

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Dreadful

By

20 April 2017

club

Disappointing if you are used to Holiday Inn hotels - the 'family room' was too small, the breakfast was utter chaos and compared to other Holiday Inn stays this was disorganised chaos.

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Comfortable bed and great service

By

18 April 2017

club

Would recommend and return. The rooms were spotless, the bedding of high quality and comfortable and the staff were extremely welcoming polite and helpful.
They went above and beyond to solve a problem created by ourselves. Brilliant management and staff.

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Excellent hotel

By

13 April 2017

club

Very pleasant stay - excellent staff, room facilities

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Weekend Break

By

12 April 2017

This is an average standard Express hotel, however the front desk staff are excellent

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