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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

3.9

based on 800 reviews
81%
Recommend This Property

Ratings Breakdown

800reviews

  • 5 Stars
    339
  • 4 Stars
    245
  • 3 Stars
    98
  • 2 Stars
    68
  • 1 Stars
    50

Excellent HI Express

By

May 24, 2017

Haven't stayed here a for a few yrs but some nice improvements - The Hot breakfast options best I have seen in an express with both sausage and bacon egg and beans. Superior room option good addition but couldn't judge V standard but very nice room. The customer service of both Paula and Rebecca who are to be mentioned was excellent and they are a breath of fresh air. Check inn and bar service really good and nothing a problem or too much trouble. So well done to all concerned. Only very minor negative was only one coffee machine and really slow and had to wait both times in a que for a coffee. 2nd machine not working.

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Business stay

By

May 23, 2017

The hotel is in a great location for shops, waterfront, cafe's and restaurants.
The hotel is close walking or cycling distance to Sandbanks or the old town and quay via a great path running along the bay. Shops and supermarkets all a short walk from the hotel too.
The Staff and the service they provide is second to none, Any special requests were met and the overall stay was brilliant.
Everyone with the exception of the cook were polite, friendly, and always cheerful, no matter what time of day.....Or night. With special mention to Michal Who could not do enough for you and always with a smile.

There was one glitch re the bedding in the room, but it was dealt with exceptionally quickly and efficiently.

We had an issue with the evening food, microwaved cheese on chips so bad you couldn't see the cheese and the whole bowl was glued into one great gloupy solid lump. Burger so hard and dry it was barely edible. Other guests also complained, but the cook....I won't call him a chef! Was downright rude and had an attitude not compatible with the hospitality industry, thats for sure. Such a shame when everyone else, were absolutely brilliant. Becki did her best in an embarrassing situation and was polite, helpful and professional in her response. Michal did his best to rectify the issue too. Just such a shame the cook thought it was too much trouble to have to cook properly for the guests.
Hello! Job description.......cook food for customers in restaurant at least to an edible standard. We weren't expecting much, just to be able to have something half decent for the money paid.
We won't mark the overall experience down because of one bad apple when everyone else is so fantastic. But...
Would we stay again? Oh yes, without question.
Would we use the restaurant again? No Never! :-(

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Fab hotel, as always

By

May 23, 2017

club

Everything was just perfect just one gripe which isn't major but need to make sure all the hot food is available at same time. My husband finished his toast, sausage, egg and beans b4 bacon was bought out then I went up as waited for bacon to find no sausages...but was lovely and will always use this group, thank you

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Great hotel

By

May 23, 2017

club

Great location clean good value with helpful staff

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Overpriced.

By

May 20, 2017

club

I was disappointed by the price of the accommodation my second night stay way £110 more than the first night. I have discussed this with the manager and he said that the price of the rooms depend on supply and demand. Not a good enough answer. Why should I pay almost twice as much on my second night's stay just because there is a marine festival in the town?
I am cancelling my IHG membership and have instructed my staff not to book any hotels under the IHG banner globally.

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Excellent stay

By

May 20, 2017

club

The staff are so welcoming, friendly and helpful. The room was spotless and the breakfast good.

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Time to relax

By

May 20, 2017

Good location with great staff all made our stay most enjoyable. We shall be back.....

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Very good staff

By

May 19, 2017

platinumelite

From check in and bar through to check out staff efficient and friendly

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Comfortable, clean and well designed

By

May 18, 2017

club

A very pleasant experience all round. Beds are comfortable, rooms are clean and well designed, and staff were friendly and helpful.

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Overnight Stay

By

May 18, 2017

club

A satisfactory stay en route to the ferry to France - much as expected from a HIE
Two Points

1 breakfast needs improving
2 do not like having to pay £6 for parking in the hotel car park

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Excellent

By

May 15, 2017

club

The hotel was in a nice setting. The desk staff were very friendly and helpful. We asked for a ground floor room and got one. The room was very clean and well laid out. If a little cold. The dining area was pleasant. Excellent smoking area, didn't feel like an outcast!. Breakfast was lovely, plenty of choice too. I would definitely recommend to family and friends and also stay again

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Few days break

By

May 15, 2017

Hotel staff were very friendly and professional.
The only very small niggle was the parking fee.
On our booking confirmation it stated that the parking
fee was £5.00 per day. It was only when we got home
that I noticed that they had increased the parking fee
by a £1. 00 a day without informing us. Hope to stay
again at this hotel later in the year for another few
days break.

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