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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 829 reviews
81%
Recommend This Property

Ratings Breakdown

829reviews

  • 5 Stars
    357
  • 4 Stars
    253
  • 3 Stars
    99
  • 2 Stars
    68
  • 1 Stars
    52

Stay in Poole

By

2017 七月 21

club

Poole is a great place and hotel ideal for walk into town and busesto Bornemouth. The hotel was in great need of a refurb as it was very dowdy. We experienced a problem when we discovered a an extremely wet patch on carpet outside bathroom.
The receptionist came quickly with towels and mopped up some wet and left another towel to
cover the patch. We did not want to move rooms
as we thought it was likely to dry out. She
indicated some action would be taken next day.
She gave us 2 drinks vouchers for the bar in
compensation. The following day the towel was
removed but the carpet was as wet as ever. As it
was Sunday and were leaving we took no further
action but were disappointed not to be updated
about the problem. We alerted a different
receptionist on check out in order to prevent the
next customer being affected.

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Great service

By

2017 七月 20

have booked hotel many times for work and holidays will aways return as we both look forwad to poole and bournmoth attractions as well as monkey world which we love.

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Disgusted in the staff attitude to a diabolical stay

By

2017 七月 18

I complained to frontline reception staff abot the shocking state of the room.
I filled in 9 points of no n satisfactory things wrong with the room 304 and the food.
I talked it through with both frontline staff in the restaurant and reception and it seems theybhave a cavalier attitude to any complaint..
I have pictures of black hairs in the scrambled egg . Brown amd yellowing on the bacon fat showing that the bacon was old and white fat polips om the reverse.
The oranhe juice was tastless .
The room had brown stains on the carpet floors. The walls has stains the window sill was so dirty it ruined my shirt elbows studying the view..
The television pixelated from start to finish..
I took pictures of my complaints and the reception said they found nothing.
I doubt by the pout of his fave that anything was even investigated .
He did offer to give me the managers e.mail....

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Comfortable, clean and friendly staff.

By

2017 七月 18

club

Great value for the money, helpful staff who made me feel welcome. The room was clean and beds were comfortable. Would stay here again.

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Poole

By

2017 七月 17

platinumelite

Disappointing stay at the holiday inn e press Poole...

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Excellent stay

By

2017 七月 16

club

This hotel in Poole was just perfect for us,as we were on holiday in Wales it made a great stopover for our return to Jersey. The hotel is clean and tidy,the staff were excellent the breakfast was good and your only a 2minute walk to town if you want to go shopping or eat out.overall I would recommend this hotel

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Comfortable and quiet

By

2017 七月 12

club

Quiet room. Comfotable bed. Great shower. Easy walk into town.

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Car parking

By

2017 七月 10

Was really disappointed to find out we had to pay for car parking after having paid to stay at the hotel.Maybe it would be better to include this in the booking fee. I suppose £6 isn't that bad for a night but to add £30 on if you were staying for 5 nights on top of what you pay for the hotel. The staff were quite miserable and not very inviting when we arrived,you should address that,first impressions stay with you.We did have a nice stay and would probably stay at the hotel again.

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Comfortable and quiet sleep

By

2017 七月 08

club

Stayed in a family room, plenty of space and comfortable beds.
We paid for the parking but in the end did not need it, I asked for a refund but got a slightly rude response and no refund which I'll bring up with Customer services in due course.
Other than that a pleasant stay as per usual Holiday Inn standards.

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Granny Mac

By

2017 七月 03

club

Great hotel for visiting Poole or for cross channel ferries. We had a day trip to Guernsey so it was ideal.

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Clean rooms

By

2017 七月 03

This hotel is always presntable with polite employeesw

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comfy beds. pleasant stay

By

2017 七月 03

club

Nice location near park. Good nights sleep. Friendly

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