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Holiday Inn Express Rochelle

1240 Dement Road , Rochelle, Illinois 61068

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 702 reviews
91%
Recommend This Property

Ratings Breakdown

702reviews

  • 5 Stars
    476
  • 4 Stars
    136
  • 3 Stars
    47
  • 2 Stars
    26
  • 1 Stars
    17

Great Stay

By

14 November 2019

club

The hotel is spot on. Very clean and staff is awesome. Johnny was super. We stay here whenever we come into town.

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Awful customer service!!!!!

By

14 November 2019

I have stayed here before and had zero issues. This last time was absolutely terrible! My reservation was cancelled BY IHG (because they "accidentally" overbooked!!!) and not one person had the decentcy to contact me before I drove 3 hours with 4 children in tow. The front desk was so swamped as it was, I kept getting the short end of the stick. It took nearly an hour to check in and they double charged my points. I ended up getting into a king size room, not the double suite room I actually needed. We made it work for the night but I will never return. Oh and for "the inconvinience" they gave me a whole whopping 300 points...

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comfy bed and pillows.

By

09 November 2019

platinumelite

Very pleased with Rochelle, IL Holiday Inn Express. Comfy bed and pillows. Soft water with thick large towels. Enjoyed the cleanliness of the room, and I am difficult to please in that area!

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Great People and Great Place to Stay

By

07 November 2019

The title says it all. The employees really care how you are doing and want to make sure you have a good stay. I highly recommend this property.

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Super friendly and very accommodating staff

By

06 November 2019

club

We were in town for a Cheer Competition and the staff was great with our whole squad of girls and parents. We will definitley book again for next year. The conference room we rented was perfect for our pizza party.

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Great Stay!

By

25 October 2019

platinumelite

Quiet, clean, and comfortable. Staff was excellent. Always enjoy the breakfast at Holiday Inn Express!

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Illinois retreat

By

25 October 2019

club

Had problems with room not being cleaned first night, no coffee replacement and the price kept going up each night we were there. IHG quoted a price and that should have been the price for all nights.

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Return from Chicago

By

25 October 2019

platinumelite

Excellent hotel with all the amenities that I expect from a Holiday Inn....that is why it is my go to lodging choice when I travel.

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Loved it

By

22 October 2019

Great place to stay. Good food, clean and helpful staff.

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Nice clean hotel and friendly staff

By

22 October 2019

club

Had a very good stay at this location. Wonderful staff, recently remodeled facility - very nice. Left something behind and staff found it and held onto it for me until I could return to retrieve it. Highly recommend this location.

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Wedding weekend

By

20 October 2019

club

We had a wedding and this was the hotel that the guests were staying. I am a IHG member so it worked out well. I was very impressed with the courteous staff and the comfort of this hotel. I would highly recommend.

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Nice, pet and people friendly hotel

By

12 October 2019

Friendly staff who go out of their way to make you feel welcome. Good breakfasts and a nice evening reception.
They are pet friendly but do charge per pet.

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