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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 366 reviews
96%
Recommend This Property

Ratings Breakdown

366reviews

  • 5 Stars
    284
  • 4 Stars
    51
  • 3 Stars
    17
  • 2 Stars
    9
  • 1 Stars
    5

Warm and friendly on a cold evening

By

18 January 2018

I walked in late and had no expectation of the warm and fun greeting I received from the desk clerk. She was a beam of sunlight on a very cold winters evening. The interaction was brief but left me smiling all the way to my room. Room was nice and even in the midst of remodeling. In fact though half the floor was out because of the remodel but I didn't notice anything until the next day. I checked out after 10 and didn't hear any noise either.
Breakfast was typical but the lady in charge of breakfast was so sweet and so accommodating. I think she would have buttered my toast if i would have asked. Housekeeping also met me with a big smile and made me feel so welcome. Even as i turned the key into leave the desk clerk smiled with a smile that made me want to come back to this place again.
Not sure what made the staff so friendly but they need to teach a class on how to make a guest feel good. Well done Sparta Holiday Inn Express!

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