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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 742 reviews
85%
Recommend This Property

Ratings Breakdown

742reviews

  • 5 Stars
    428
  • 4 Stars
    165
  • 3 Stars
    73
  • 2 Stars
    47
  • 1 Stars
    29

Pleasant Two Nights

By

16 October 2017

platinumelite

I needed two nights in Springfield because of a conference I was attending; I have stayed at this location a number of times before. Their rate was better than the "special" rates that other local hotels were offering for conference participants, and the distance from the meeting place was about the same. I have always liked HIE breakfasts, so the choice was a no-brainer. Staff was very helpful, especially when my electric shaver decided it would not work while I was there! Yes, they really do have "stuff" on hand, like their signs say, that you might have forgotten. I appreciated having the use of the lobby computer both evenings I was there, since I chose not to bring a lap-top along -- my fingers and laptops seem to be two different sizes! Overall, the visit was consistent with most of my experience with HIE. May very well be back in future.

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Stay in Springfield

By

16 October 2017

club

Great Hotel to stay in for one night or more. Very clean and the staff is attentive and friendly

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Worst Room

By

15 October 2017

As a rewards member I don't expect to be in a room by a very noisy elevator

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Comfortable beds. Stained carpet and furniture.

By

15 October 2017

club

Bed was comfortable but I had to switch rooms because sheets were stained. Room carpets are badly stained. Desk chair was stained. Bathroom floor left black stains on floor mat towel from dirt residue. Nice size gym. Typical HIE breakfast.

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Springfield Stay

By

14 October 2017

platinumelite

Awesome property with comfortable surroundings snd wonderful staff.

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Trip to Springfield

By

13 October 2017

Couple of days off from work. Sneak off to the capital city. The hotel staff was the best. Get to all the sights.

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Comfy and Great friendly staff

By

12 October 2017

The rooms are new and the staff was very friendly.

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Clean, comfy bed, friendly

By

12 October 2017

club

The Staff was very friendly and helpful. The hotel was clean. The bed was comfortable. And there was always hot coffee.

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good stay

By

12 October 2017

club

all was excellent. only issue is I would've liked softer pillows. food was good and really appreciated the good coffee on a chilly morning.

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new mattress needed, had a depression in the middle.

By

11 October 2017

club

needed more help in the breakfast area in the morning..needed more signs to inform people of the overflow breakfast seating

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Restful

By

11 October 2017

We had comfortable needs and the room was quiet. Good location, right off of I-55.

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IHG

By

08 October 2017

Location, hotel and room are good. But off late house keeping not cleaning room at all. Not even toilet. Just to check I left a bath tissue in bowl, when coming back in the evening it is still there. No one even flushed it. Not changing coffee cups also. Just acting.

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