Rated 4.1 out of 5 by 308
Rated 5.0 out of 5.0 by catuualos Great Stay
The hotel was clean and the staff was friendly. Checking in annd out was a breeze. The rooms were clean and beds were perfect. It was also very quiet whith a huge conference going on next door.
April 30, 2015
Rated 4.0 out of 5.0 by sthulin Very helpful staff
I got there late with my family and the staff was very quick to offer help getting one of the last rooms ready for us (we needed a roll away bed).
April 29, 2015
Rated 4.0 out of 5.0 by Chicagodude Good check in experience, worn looking hotel
I stayed at the Holiday Inn Express in Springfield for one night out of a several night stay as the adjoining Crowne Plaza was booked by a large conference. The check in process went well, although I had to advise the clerk at the front desk of my Priority Club status upon which he noted after I pointed it out to him for the internet connection. Other than that, the clerk was friendly and proceeded through the process with speed and efficiency.
This hotel is in need of a major renovation (which is scheduled for later this year). Although clean, it has an older look and worn appearance and definitely is not up to the standards of newer or renovated hotels in this brand. The common area furnishings are older and look used and in need of replacement. This is also true for the furnature in the guest room. All are in need of replacement; the furniture is scratched, worn and just old in appearance. The bathroom fixtures also need replacement, as the sink and tub had scratches and marks, which I first thought was dirt or hair, but found they were marks.
The hotel wireless internet was at best ok and at times fair to poor especially to stream a movie or show.
The fitness "center" consisted of four cardio machines and no weight or resistance machines, so I would like something in this line to be included in the renovation.
April 29, 2015
Rated 2.0 out of 5.0 by RodeoDrive Major facelift needed!
I would not stay here again. Hotel is in need of a major facelift. Not your usual Holiday Inn Express. The staff, however, was excellent. Sadly a poor hotel.
April 28, 2015
Rated 5.0 out of 5.0 by mountainviewfarm13 Great stay!
The hotel was exactly what we were looking for. Holiday Inn Express will never let you down. The staff is always helpful, the rooms always clean and breakfast in the morning was great!
April 26, 2015
Rated 5.0 out of 5.0 by romeorobin Baseball Stay
We stayed here for a baseball tournament. As always, the staff was wonderful and the hotel was clean and comfortable. Will book again here next year!
April 23, 2015