 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.3
85%
Recommend This Property
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Okay experience
ByNot a regular.
May 19, 2022
I would rate the hotel as an average experience in terms of quality. The facility is starting to show some age and in need of maintenance. The thermostat did not work in our room and it did get warm. We stayed in mid May, summer heat not here yet.
Dissatisfied service
ByDads of grads
May 18, 2022
I would not recommend this hotel for any guest who may have allergies or needs to make a special request. There were four adults in the room and we were questioned as to why we needed a second roll of toilet paper.
Traveled Out
ByTraveled Out
May 17, 2022
I wasn't in the hotel for long. I believe I checked in late and checked out early. The staff was friendly and helpful.
What I didn't like was the bed sheets were stained. It looked like something was spilled on them or someone had walked on them with dirty shoes so I asked the front desk for a new set. Ske brought them up from the laundry room and when I changed the sheets the new ones we stained too.
Consistent cleanliness and comfort with good breakfast
ByAmy2022
May 13, 2022
I count on the reliably clean and comfortable stay at Holiday Inn Express motels everywhere in the country. This is my first choice of motels when I travel. I also enjoy talking with other at breakfast who come from all over the country.
Comfortable bed and great service
ByMzSteward
May 10, 2022
Comfortable room setting great customer service and a great breakfast selection the two days and 3 nights of our stay
Me me and my children enjoyed our stay
Springfield trip
ByHrynko
May 02, 2022
We were there 4 nights. Our room was not cleaned during our stay. The hotel had large groups with teens there over running the breakfast area so we were not able to eat breakfast at the hotel. When checking out we were over charged from the cost we were told we would pay. Girl at the front desk said I needed to call IHG as it was not their problem
Great staff
BySamallure
April 26, 2022
The staff is Great ! The breakfast is Great ! Wasn’t as nice and inviting as some of the previous hotels I’ve stayed at . But still a good place to stay .. it was comfortable . Close to restaurants. The only problem we had was resolved in a timely matter . Bring a little more curb appeal to the front entrance to hotel and I feel that would make a huge difference..
Ease of check in
By
April 26, 2022
Made reservations online while I was at work. It was nice that I could multi task while still working.
Outstanding staff and a great room and bed.
ByCasey
April 22, 2022
Staff was outstanding room was great except the heat didn’t work for the second night stay. And breakfast was empty by 835 on sat. Otherwise the front desk and housekeeping was outstanding like always. The new house keeper manger was so very helpful and so very nice. Amy the hotel manger did a great job when I ask for her help.
AVOID
Byjordan995
April 19, 2022
This hotel was truly a terrible experience. The staff was quite rude at check in and seemed annoyed that I was even there. When I asked questions about the property such as where the gym as located the said "I don't know, I think there are signs somewhere" and returned to their phones. I didn't spend time in the room until it was time for bed and it was clear nothing had been cleaned. The sheets and pillows were dirty and had multiple other people's hair on them. The comforter had fresh "human stains" on it. When I called down to the front desk the staff again seemed annoyed that I requested fresh bedding. When it finally arrived they were very unconcerned about the state of the room. Everything about the room and hotel felt creepy. Would not recommend for solo travelers at all. If I had noticed this sooner, I would have turned right around and found somewhere else to stay. I didn't even worry about touching the breakfast or anything else because I wanted to get out of the hotel as soon as possible. It was the worst sleep I've had in ages and I washed everything the minute I got home
Great service
ByAndy
December 19, 2021
They upgraded my room and it was very nice comfortable
Quick business trip
ByGreg
December 15, 2021
Good hotel for a quick business trip to Springfield.