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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 724 reviews
96%
Recommend This Property

Ratings Breakdown

724reviews

  • 5 Stars
    568
  • 4 Stars
    119
  • 3 Stars
    20
  • 2 Stars
    8
  • 1 Stars
    9

Great rate nice hotel

By

20 March 2017

Overall a great stay. The hotel was nice and clean and the staff were really friendly.

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Great hotel with great service

By

20 March 2017

club

Hotel was clean and comfortable. Was greeted in a friendly manner when we arrived. Stay was great. Breakfast was delicious, even had pancakes! Great pool, but could have had more pool towels as they ran out of them.

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Relaxing , fantastic bed and pillows, coming back in June 2017

By

20 March 2017

club

What more can I say, great place to stay, my wife and I both commented on how relaxing and quiet the hotel was, very clean

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Stopped in unexpected and treated very well.

By

12 March 2017

club

Excellent experience will definitely stay again Being seniors we felt a little uncomfortable paying cash. Had a make a deposit and have room checked before it being returned. Not necessary for everyone paying cash. Staff should be able to judge people who look like criminals

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Exactly what I expected at the Holdaupy Inn

By

05 March 2017

club

We enjoyed our stay at the Holiday Inn St Jacobs very much. The room was clean, the bed very comfortable we were greeted in a friendly way. We were close to shopping and restaurants. If we returned to the area we would definitely stay at this hotel again

Posted byHotelStaff
06 March 2017
Dear Cherick, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We have had many guests compliment us on our beds. They are designed by Serta Posturepedic and extremely comfortable for a great night's rest. The choice of soft and firm pillows is a Holiday Inn Express standard and you will be please to know that you will find this at all of our locations Worldwide. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Relaxing Stay

By

05 March 2017

I found this hotel to be a nice place to stay when working at our Waterloo office on King St. My wife and daughter love the breakfast each morning, although I wish there were a few more options for my vegan diet. Lobby, rooms, gym, breakfast area are all super-clean and nice. Good quality treadmills with live TV, elliptical, recumbent spinner, nice set of weights in the gym.

There are outlet stores right across the street which my wife loved exploring during the day, along with eating options within walking distance. The nearby Walmart had really fresh produce to keep in our room. The fridge in our room had plenty of space and the fridge compressor was very quiet when operating.

I've stayed at this hotel a few times, and I've always found check-in and check-out to be really fast. Parking is convenient and free.

Posted byHotelStaff
06 March 2017
Dear SanJoseMike, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our complimentary Hot Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. We have an excellent housekeeping and maintenance team that genuinely care about the cleanliness and attention to detail in our entire hotel. It gives us a sense of pride and accomplishment to see that you also recognize our hard work. Our suites offer optimal space for anyone traveling with friends or family. With a living area, kitchenette and a pullout sofa queen bed, this room is guaranteed to give you the space you need. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Helpful at checkin

By

05 March 2017

club

My third party booking payment info was wrong. The receptionist was very helpful and friendly. Good work.

Posted byHotelStaff
06 March 2017
Dear Ryan, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Nice Hotel

By

05 March 2017

club

Comfortable and clean room, and good breakfast options. Great location across the street from St Jacob's market

Posted byHotelStaff
06 March 2017
Dear rocl, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Our complimentary Hot Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Comfort and Spaciousness

By

04 March 2017

club

Excellent stay in a very comfortable suite...lots of room for family to gather between wedding and reception that evening. The room was quiet, the breakfast was ample, tasty and convenient. We have stayed here a number of times and we will stay again.

Posted byHotelStaff
09 March 2017
Dear Suzy, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our suites offer optimal space for anyone traveling with friends or family. With a living area, kitchenette and a pullout sofa queen bed, this room is guaranteed to give you the space you need. Our complimentary Hot Breakfast is a great way to start your day. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Clean

By

04 March 2017

club

Very clean, large guest room. Bathroom also large. Very nice hotel, one of the nicer Holiday Inn Express I've stayed at. I would recommend this hotel.

Posted byHotelStaff
06 March 2017
Dear Swede, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our suites offer optimal space for anyone traveling with friends or family. With a living area, kitchenette and a pullout sofa queen bed, this room is guaranteed to give you the space you need. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Very Nice

By

03 March 2017

club

Great location, nice rooms, great staff. If it weren't for the belligerent neighbour stay would have been perfect.

Posted byHotelStaff
06 March 2017
Dear Willy, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We are very disappointed to hear about your recent stay with us. We are a newly built facility with solid walls in every room. Please call the Front Desk on your next visit if this happens again. We would gladly move you to a higher, quieter floor so you can enjoy your stay to the fullest potential. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Great stay

By

02 March 2017

club

We really enjoyed our stay in St. Jacobs, even though the pools was closed for renovations.

Posted byHotelStaff
06 March 2017
Dear Wymbol, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We sincerely apologize for the closure of the indoor saltwater pool. This was a very last minute decision that had to be made to complete some unexpected repair work. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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