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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 1297 reviews
95%
Recommend This Property

Ratings Breakdown

1297reviews

  • 5 Stars
    1005
  • 4 Stars
    214
  • 3 Stars
    46
  • 2 Stars
    16
  • 1 Stars
    16

Suite stay

By

November 11, 2019

Stayed in a suite as regular rooms were sold out. Lots of room. Beds and pillows were comfortable. There was a hockey team staying at the hotel but did not hear them.
Breakfast staff was friendly and attentive. One employee came by our table to pick up our plates.

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Rest

By

November 11, 2019

club

White linens and a comfortable mattress makes for an amazing sleep. Breakfast is always a good selection and hot fresh coffee help on a work trip. Front desk help by Gospel was fantastic.

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Class reunion

By

November 08, 2019

club

We picked this location because it was recommended to us and was equidistant for all who came from different parts of the province. We were pleased with the choice we made

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My stay in Waterloo

By

November 08, 2019

club

1st time at this hotel. Service was good, room was clean and spacious. I appreciated to relax on the coach (in the room) and also to be able to work in myh room (on the desk). Bathroom was clean..the only thing missing...tissue box was empty.
It was really quite and neat. Service was good too.

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Highly recommended

By

November 07, 2019

club

Great location for the area, proximity to many of the local events, shopping and in our case my parents

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Exceptional staff and best sleep we’ve had in a while.

By

November 06, 2019

club

Your hotel is beautiful with exceptional staff and facilities. We had a wonderful time.
My only concern is that your breakfast buffet is using single use disposable plates, cups and cutlery. Please consider switching to reusables.

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Clean Room

By

November 02, 2019

Went for a rest, bed comfortable. Good choice of pillows.
Clean bathroom, Quiet . Will return

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Excellent Location, Friendly Staff

By

October 29, 2019

club

Great location - could walk to the Farmers' Market

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Great place to stay

By

October 19, 2019

club

We have used this hotel several times, this stay was the best one yet. Great room, though choices of the breakfast menus limited but good quality. We will stay here again.

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Descent hotel for business travel

By

October 14, 2019

Convenient location and clean.
It will be nice if the room can provide at least a bottle of spring water per day.
It is a descent hotel for a short stay.

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Comfortable beds

By

October 13, 2019

Great place to stay, close to Kitchener/Waterloo and just by the St.Jacobs Market. Very clean and the room was wonderfully quiet even though the hotel was full. Breakfast bar was plentiful. Staff very polite.

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nice room but could have been cleaner

By

October 13, 2019

club

great breakfast - close to the Market - good pool - not sure what else to say to make up for the 50 characters!

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