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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 686 reviews
96%
Recommend This Property

Ratings Breakdown

686reviews

  • 5 Stars
    542
  • 4 Stars
    110
  • 3 Stars
    18
  • 2 Stars
    8
  • 1 Stars
    8

Awesome Staff and Hotel.

By

January 19, 2017

The staff at both the front desk and in the breakfast bar are awesome. Clean and very comfortable rooms.

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Great stay

By

January 12, 2017

club

Went for new years with my fiancee and had an amazing stay

Posted byHotelStaff
January 12, 2017
Dear Ashland19, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. We have many wedding parties that stay here. If you and your fiancée are looking for accommodations for your wedding, please call us directly and speak with our Sales Team! Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Loved our stay

By

January 09, 2017

club

We enjoyed our stay at the Holiday Inn Express in St. Jacobs. Our children liked the pool with the dumping buckets and whirl pool.

Posted byHotelStaff
January 11, 2017
Dear lynnd62, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our indoor heated saltwater pool is always a guest favorite. Guests appreciate our kids play area with dumping buckets stations. It is ideal for the young and young at heart. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Phenomenal service and comfortable lodging

By

January 08, 2017

club

Felt like I was at home, very friendly, totally accommodating. Ex. Extended our stay and provided extra food from the breakfast bar due to the extreme weather conditions. When we had problems with the pool and the wifi password they resolved them immediately.

Posted byHotelStaff
January 11, 2017
Dear SJmaier, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our complimentary Hot Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. Our Front Desk Staff is available 24/7 for any question you may have. I’m glad we were able to help you quickly with your questions. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Great Service

By

January 07, 2017

Called ahead, and customer service was excellent and informative NOT rushed! superb job - even up sold us and it was worth it. Helped us get the best value for our dollar.

Beds and pillows are comfy and quiet.

The breakfast had and excellent variety to choose from and fresh.

Pool water was chilly and room air was very dry but it is January after all.

We really have to stress the Gentleman who assisted us over the phone was fantastic.

Posted byHotelStaff
January 11, 2017
Dear BloomFamily, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Our complimentary Hot Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. Our indoor heated saltwater pool is always a guest favorite. Guests appreciate our kids play area with dumping buckets stations. It is ideal for the young and young at heart. We have had many guests compliment us on our beds. They are designed by Serta Posturepedic and extremely comfortable for a great night's rest. The choice of soft and firm pillows is a Holiday Inn Express standard and you will be please to know that you will find this at all of our locations Worldwide. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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St Jacobs Holiday Inn

By

January 07, 2017

club

We thought the Holiday Inn was exceptional, friendly, clean, and comfortable. Staff were wonderful. Our only difficulty was finding the switch to turn on the fireplace.

Posted byHotelStaff
January 09, 2017
Dear Grandma 27, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Our King Feature Room with Jacuzzi and Fireplace is the icing on the cake for your Romantic Getaways. What better way to spend the night then to cozy up in front of the fireplace and relax. Our Front Desk Staff is available 24/7 and always willing to answer any of your questions. Please do not hesitate to call us (just dial "0") and we will be more than happy to help you immediately! Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Comfortable pillows and clean room

By

January 05, 2017

club

The room was very comfortable for a quick overnight stay; enjoyed the breakfast and convenience to st Jacobs markets

Posted byHotelStaff
January 09, 2017
Dear Pay27, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Our complimentary Hot Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. We have had many guests compliment us on our beds. They are designed by Serta Posturepedic and extremely comfortable for a great night's rest. The choice of soft and firm pillows is a Holiday Inn Express standard and you will be please to know that you will find this at all of our locations Worldwide. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Always a great stay

By

January 05, 2017

Always a great stay. Good location. Easy check in and check out.

Posted byHotelStaff
January 09, 2017
Dear Strikr, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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St Jacobs

By

January 02, 2017

club

Very good hotel. See survey answers. Nice environment. Excellent location.

Posted byHotelStaff
January 04, 2017
Dear Homer The Hummer, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Clean hotel friendly staff

By

January 02, 2017

Hotel was very clean and the staff was very accommodating.

Posted byHotelStaff
January 02, 2017
Dear Trez71, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. We have an excellent housekeeping and maintenance team that genuinely care about the cleanliness and attention to detail in our entire hotel. It gives us a sense of pride and accomplishment to see that you also recognize our hard work. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Clean Rooms

By

January 01, 2017

club

The room was very clean as well as the bathroom. We were in our room for about 30 minutes when we received a call from the front desk to make sure that everything was okay with the room. We assured her that there were not any problems. We had a great stay and would come back some time.

Posted byHotelStaff
January 04, 2017
Dear gabby11, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We have an excellent housekeeping and maintenance team that genuinely care about the cleanliness and attention to detail in our entire hotel. It gives us a sense of pride and accomplishment to see that you also recognize our hard work. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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Welcoming Staff

By

December 31, 2016

club

Our attempt at a day away, turned to a night away thanks to winter weather, and with no reservation, we wondered what we would find.....thankfully a welcoming front desk staff member, who had us settled in a room that met our needs within a few minutes...all while juggling a very busy front desk phone at the same time! We were short a few necessities and once again, front desk to the rescue, with offers of basics, coupon booklet for outlet stores and shopping within walking distance if we wanted to brave the weather. Our room was warm and inviting and although very close to the elevators, we were not disturbed. We had a king whirlpool suite and were well rested thanks to a very comfortable bed!

Posted byHotelStaff
January 02, 2017
Dear teapotnana, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown Waterloo and Conestoga Mall makes this a great area for your getaway. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to enhancing the total guest experience. Our King Feature Room with Jacuzzi and Fireplace is the icing on the cake for your Romantic Getaways. What better way to spend the night then to cozy up in front of the fireplace and relax. Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique features and return regularly to get away from their busy lives. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs
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