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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 650 reviews
93%
Recommend This Property

Ratings Breakdown

650reviews

  • 5 Stars
    401
  • 4 Stars
    187
  • 3 Stars
    39
  • 2 Stars
    10
  • 1 Stars
    13

Good nights sleep

By

五月 26, 2017

platinumelite

Very comfortable nights sleep as bed and bedding is comfortable, the room was just as I expect from HIE.

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Excellent Staff

By

五月 26, 2017

club

The staff went out of their way to provide for me when I became ill soon after arriving.

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Lovely staff terrible hotel

By

五月 23, 2017

club

I wouldn't recommend this hotel at all, I am an IHG member and use hotels in the group fairly frequently, but this is not a good one. Room quality is poor, beds are terrible, car park is a pain, breakfast variety is low, but what they had was good. The staff could not have been more accommodating, they were great, sadly they are just working with what they have, and the hotel is tired and needs sorting out.

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Friendly staff, great hotel

By

五月 16, 2017

club

We arrived early and were allowed to check in. Even though the postcode took us a mile up the road. Reception staff very friendly and informative. Our room was clean and tidy. Only issue was at night, whilst trying to sleep, we could hear when a neighbour was opening their room door, also when they were in the corridor too. So not the best of sleeps all night. Food at breakfast was great and filling, not a massive choice, but it was good quality and hot. Overall we would stay here again, even with the sleepless nights. The staff here are honestly second to none and truly made our stay really enjoyable.

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Great staff

By

五月 16, 2017

On arrival the receptionist was superb and very friendly and informative as was the night staff later when we returned.

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Stay in York for sure

By

五月 15, 2017

club

Staff are very friendly and were attentive to any questions or concerns. Nice quiet place to stay close to the town. The carvery being within walking distance was very useful because of the hours I was conducting business around. Would definitely stay there again

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excellent base to visit York

By

五月 11, 2017

Great hotel with everything needed for comfortable stay.

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good value

By

五月 07, 2017

club

Nicely located just outside York, a good base offering great service and value for money
The Toby carvery at the front was completely different however

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Extremely comfortable with fabulous service in great location.

By

五月 03, 2017

platinumelite

We stayed here with our motorbike club, approx 20 of us and couldn't find any fault at all. The rooms were spacious, well designed and beds comfortable with a choice of pillows to suit all. The shower was powerful and plentiful hot water with a decent supply of soap and fresh towels. Breakfast was included and there was a wide selection to suit all tastes and staff were constantly keeping this topped up. Location is near a retail park just 2 mins from major roads into out of area and 5 min taxi ride to City centre. Toby Inn adjacent to hotel provided for evening meals and drinks which was very convenient. Staff were always polite and courteous and could not do enough to help, very impressed!

Have stayed here before and thought it was great then and was not disappointed on this occasion either, would highly recommend to anyone visiting York or surrounding Nort Yorks region.

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Tidy room, efficient service

By

五月 01, 2017

club

The room was clean, bed comfortable and staff efficient. Cooked breakfast choice could be wider but perfectly acceptable. Very good location for city or major routes.

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friendly check in and great nights sleep

By

四月 30, 2017

As a lone female traveller this is my preferred choice of Hotel as I feel safe and secure and the staff are all friendly and welcoming. The rooms are spacious and comfortable.

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Good

By

四月 29, 2017

club

Good value for money and friendly staff. Recommended

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