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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 741 reviews
92%
Recommend This Property

Ratings Breakdown

741reviews

  • 5 Stars
    452
  • 4 Stars
    218
  • 3 Stars
    43
  • 2 Stars
    13
  • 1 Stars
    15

Warm welcome and good service

By

18 October 2017

club

Me and my husband stayed in this place for visiting York which is famous for history and sightseeing. We enjoyed the stay in the hotel, staff were welcoming with a smile and gentle talk.
Room was comfortable with enough lighting, good bed and pillows. There is enough space for doing some business and for relaxation.
Price was comparatively good and we had the 'value for money'.
Above all this place has car parking space and a good hotel close to it.

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Good location for York

By

18 October 2017

club

first class little hotel, close to park and ride into York a bonus, good location for any stay in York with a good size free car park.

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Great Customer Focused team

By

16 October 2017

Chris the General Manager leads her team by example providing great customer service in a hotel that could do with a refurbishment.
Breakfasts in Holiday Inn express are poor quality, lack choice and not fit for the UK market

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Mrs mavis Mellor

By

15 October 2017

club

The bed was very comfortable but wish it was king size bed.

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Very friendly staff

By

14 October 2017

Very friendly helpful staff. The lady who ran the breakfast did an amazing job!! Reception all very helpful. The bed was on the hard side for me but they couldn't have been more helpful getting me an extra duvet to put on the mattress.

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Good overnight stay

By

09 October 2017

club

Surprisingly further out of York than anticipated, having said that it was easy to drive back into the city.
Excellent welcome and knowledgeable staff on duty.

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Great value

By

07 October 2017

Nothing to complain about here.
Staff welcoming,housekeeping great,location ideal

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Great stay

By

05 October 2017

We did not know the area and staff were very helpful in directing us to our next destination.

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Good or break

By

02 October 2017

club

The hotel was nice and clean and tidy, breakfast was good choices. Only complaint was that the bed was only a double one and not the most comfortable we have slept in, but that may just be a personal thing.

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Overnight stoppver

By

01 October 2017

Friendly and helpful staff. Convenient location and ample parking. A couple of minor snags that the hotel maintenance were aware of and dealing with. Rooms adequate and clean for a short stay.

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Overpriced for a basic hotel

By

01 October 2017

platinumelite

Cold room, thin walls so noise can be heard from adjoining rooms and overall an overpriced hotel for what you get

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Good

By

29 September 2017

club

Comfortable Bed, basic breakfast but alright. Shower could be cleaner

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