 Comentários dos hóspedes
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84%
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Experiência geral 4,2
84%
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Bad
ByEbony
novembro 04, 2020
Bad experience will not stay here again bad bad baddddddddddddsdssssss
Great experience
ByKisha
novembro 03, 2020
Hotel atmosphere was great. Facility was nice and clean. The staff as a whole was wonderful. I would recommend this hotel to any and everyone
Disappointed
By
outubro 27, 2020
I made my reservation several days in advance and when I arrived at the hotel I was told that there was only one room and it was a smoking room. I did not reserve a smoking room but at the time I arrived I really didn't have much of a choice as I did not want to have to start looking for another room somewhere else. it smelled very much of smoke but other than that the room was clean.
That evening I was getting ready to go to dinner and looked for the hair dryer and there wasn't one to be found. I called the front desk and the front desk agent assured me that there was one in the room and I again told her there was not. She then said someone must have taken it. The agent said I could get one and when I asked if I had to come down and get it she said I did have to come down which was disappointing. When I returned from dinner I parked under the hotel in the garage. As I got out of the vehicle I was overcome by the smell of urine on the ground.
Holiday Inn Express has always been my hotel of choice when I travel for work and on personal trips. I haven't had any disappointing experiences up until this trip. I will continue to stay at IHG hotels in the future, this was only one trip out of many and all my others have been great.
Overcharged for one night stay. Karen sucks
ByKaren sucks
outubro 27, 2020
We stayed one night and were told the room would be 200(way overpriced). They charged me 350 and no one could give me an explanation for the charges. Apparently there was a parking fee that they didn’t tell us about. We’ve stayed at holiday inns all over the country and never once has to pay a parking fee. Called to resolve it and unfortunately spoke to Karen. She was not helpful at all and wound up arguing with me over the phone. Why work a customer service job if you’re not gonna be friendly.
Not Entirely the Staff’s Fault
ByJason
outubro 21, 2020
Loud neighbors all night. No choice at breakfast. Had to go somewhere else to eat.
Thin walls and poor bed
ByFtworthwed
outubro 21, 2020
Place was clean which is super important but the walls are paper thin, granted being in downtown you expect some noise but this isn't even in the heart of downtown. Also the bed was way too soft. Staff was friendly, lobby and room were clean. $18 additional parking per night but at least that's better than others that were $30
Comfortable stay
ByDolph1956
outubro 19, 2020
Nice room with comfortable bed. Check in was easy. People were nice. Breakfast was fine for my needs. Price was reasonable. Recommend.
Train ride weekend
ByRobean
outubro 06, 2020
Front desk was very sweet. Rooms were fresh and clean. Very quite
Ridiculousness
ByChar
outubro 05, 2020
Arrived for early check in as I stated on my reservation FIVE MONTHS in advanced, was given an attitude because I requested early check in (it was 2pm) check in is a 3. Had ONE wash cloth, TWO towels, ONE hand towel for a reservation of THREE people. Called front desk asked them to get us more and I was told “we are front desk workers, we don’t deliver amenities due to covid, you have to come to the front desk to pick them up”. Well last time I checked I AM A GUEST AND I DONT GET PAID TO DO YOUR JOB!! My reservation was made FIVE MONTHS in advance and the room should have been 100% ready when I arrived and I shouldn’t have needed anything!! Then the breakfast that was served was put away BEFORE 8 am! Parking was a pain in the rear!
friendly accommodating
ByLacey
outubro 02, 2020
Our Stay was very nice. Clean room. Comfortable beds.
Staff very curdious and friendly
Great experience
ByJohnny
outubro 02, 2020
I had a wonderful visit at the holiday inn Express the staff was very welcoming and wasn't hesitant to help out in any way I really enjoyed my stay and my family did as well
CLEANLENESS AND COMFORT
ByTOP HARVEY
setembro 22, 2020
OUTSTANDING SERVICE,FRIENDLY EMPLOYIES, ROOMS WERE CLEAN AND COMFORTABLE AND PRICED GOOD, IWOULD RECOMINED THIS HOTEL TO FRIENDS