 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Not what I expect from Holiday Inn Express
ByLetDown18
December 13, 2018
This hotel is a good location to the Will Rogers Coliseum, but the experience was not worth it.
If you are pulling any type of trailer, do not pull in front of the hotel to check in or try to turn around. It was a tight fit to back my cargo bumper pull into the garage to turn around, and another individual got his trailer stuck on a curb pulling out so his vehicle was stuck obstructing two lanes of traffic on Lancaster.
The room was cramped and smelled like old smoke. The TV remote and room phone did not work. The walls are thin and I could hear the guests in the rooms on both sides of me.
Be aware that parking is not complimentary. There is an additional daily charge that you will see on your credit card the day before check out.
I am a loyal Holiday Inn Express customer, but this was a very disappointing experience.