 Guest Reviews
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82%
Recommend This Property
Overall Experience 4.2
82%
Recommend This Property
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Clean and comfortable
ByPG 57
May 19, 2022
Room was clean and comfortable. Low tub so easy to get into shower. Hotel was close to concert venue and easy access to interstate. Covered parking but there’s a fee. For the cost of hotel was a bit disappointed that was not included.
Comfy bed and nice employees
ByNorppa
May 17, 2022
Unfortunately must pay for parking and this is not actually downtown. It was $18/night so please add this to your taxes/expenses.
Nice hotel
ByCompamax
May 11, 2022
It was a nice hotel for the most part , clean room , ok breakfast, comfy bed. They really need to give guest free parking or at least lower the rate per day
Very helpful staff
ByKeith2306
May 09, 2022
Staff was very helpful upon check in and was very attentive. Room was clean and ready upon arrival.
Acceptable hotel, but location is a con
ByAJYK64
May 06, 2022
This is a nicely appointed hotel. The facilities are adequate for a budget hotel. The breakfast was pretty unappealing. The staff were pleasant. But the biggest problem is the location. There is nothing within a ten minute walk . . . well, a gas station.
Clean room and good breakfast.
Byfarmills
May 05, 2022
This was a great hotel for what I needed. It was close to the Fort Worth Convention Center and very convenient.
Great for a weekend stay
Byhellaton
April 26, 2022
Stayed here with my husband for a weekend getaway and had a great time! Room and bathroom were nice and clean. Room had a microwave that made it easier for us to have midnight snacks. Definitely would recommend.
Maintenance
ByNames not all taken
April 07, 2022
The toilet was not working properly when we checked into our room on a Friday evening.
We put in a maintenance request at the front desk at 7:45 a.m. and was told the maintenance person was arriving at 8 a.m. and they would take care of it. We returned from breakfast after 9 a.m. and no one had been there. When we called the front desk, they said he was on his way. He showed up at the room at 9:35 with no tools, looked at the toilet and said he would be right back. Over one hour later he showed up with some tools but no plunger. He tried to fix it to no avail and said he would be back. At 11:30 he showed up with the plunger and fixed it. We had no working toilet all morning.
I know staffing is short, but should you not have plumbing and electrical contractors as back ups?
Run Away!
ByTammy0601
April 05, 2022
Stayed at this located back in January for the Stock Show while showing horses. This hotel did not charge my card for parking. They tried to tow my truck and now I have a $300 bill from the city. Cannot get anyone to answer the phone on property. Will never stay here again.
Parking Nightmare & NO shuttle
ByBadAshB
January 05, 2022
This hotel was great and the staff very helpful and friendly, but the parking was terrible. There are 2 parking lots and the spaces are so compact and hard to get in and out of. If you have a truck you might as well forget parking there! The spaces are fit for compact cars and most had concrete poles right at the line so you couldn’t pull in easily. Everyone was having to get out and guide drivers during parking so they didn’t hit any other cars while backing up and trying to pull in the space. There is not enough spaces either. We had to park across the street and hope we didn’t get towed. Even after paying the parking fee of $18. We chose this hotel b/c it had a shuttle and it was NYE. When we checked in they said they discontinued the shuttle service. We were not notified ahead of time of that either! So we could’ve stayed closer to our destination had we known.
Seriously?
ByJulestsu
December 30, 2021
Oh sweet heavens, this place has me questioning my 11 year relationship with the intercontinental hotel group (IHG). I've been a part of the IHG rewards group and have loved them until my last few stays, which have happen to been with holiday inn expresses. Dude, don't get me wrong, I am not expecting some amazing Bellagio experience, but dang...can we have clean towels?!
Let's start from the beginning...we roll up in at 11 PM on Christmas night, so I fully expected a less than enthusiastic front desk manager, but instead I was greeted by the most lovely gentleman. He was so warm and welcoming. He alone is the ONLY reason this place got two stars instead of one. He ALONE is five star. He went waaay above and beyond on a day that you'd expect folks to be grumpy having to work...heck, I would be!
We get parked, bring our stuff in. Head up to the rooms. Click to get in and first glance, you're like okay, this is nice! I go to use the bar sink and it's more of a mister kind of situation from the epic mineral build up. It presented a fine mist that you find on the sidelines for football players or show steers to cool off in on a hot summer day. Mmmmkay, now that my hands have been misted, maybe I'll try the bathroom sink. Good deal, hands washed. We unpack, hang up our stuff and sit down to relax a moment and watch TV. It's the snow channel. I check the plugs, the hook ups, the input, nothing but snowmageddon. Not to mention the batts need to be changed on the remote cause it's one of those press the button 14 times real hard then it might work, situations. Since I had such a great experience with the lovely clerk, I tell him don't worry about fixing it we're headed to bed, I just wanted it to be noted for your future guests, so that it isn't a headache in the future.
I go to take a shower to find after further inspection it looks like a four year old tiled the shower and the caulk gun just got real excited. I mean, really?! Then you find all the complimentary things they say they love to provide you with...everything but shampoo. That's right folks, you can condition, but you can't wash your hair. And it's not just a missing bottle on the vanity, it's straight up missing from the dispenser attached to the shower wall. Water pressure from the shower... ha! Most of the outer ring of the shower head was clogged, thus only the inside area worked, so it was a close comparison to having your friend hold the water hose and you shower under that. While in the shower I grab a neatly folded washcloth and open it up to see massive amounts of makeup on it. GROSS!!! Seriously housekeeping!?! What the?! So, I grabbed the second one and there was no visual signs of yuck, but Lord only really knows what was on rag number two. In hindsight, maybe I should have used the one that I know had been on a woman's face. Ugh! I'm honestly tired of writing, I could go on, but dude...do yourself a favor and just give this place a hard pass. Unless you need a friendly hotel front desk man at 11 PM on Saturday nights...then this is your place, cause that guy rocks.
Good experience
ByRalph
December 20, 2021
Overall a good experience. The room floor plane was nice and made it easy to stay organized.