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Holiday Inn Express & Suites Orlando-Ocoee East

7474 West Colonial Drive , Orlando, FLÓRIDA 32818

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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
88%
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Experiência geral

4,4

baseado em 1022 avaliações
88%
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Ratings Breakdown

1022avaliações

  • 5 Estrelas
    679
  • 4 Estrelas
    209
  • 3 Estrelas
    52
  • 2 Estrelas
    39
  • 1 Estrelas
    43

Worst Customer Service EVER!!! ANYWHERE

By

dezembro 02, 2020

club

I travel extensively for work but recently I have had the worst experience I have ever had at any hotel. The front desk staff if completely incompetent, ignorant and poorly trained with no enpowerment to correct mistakes or make any changes. On check out my bill was incorrect and for over a month I have been trying to get this corrected. The manager is never there and has not made any attempt to call me back or e-mail me. They charged me twice for one night out of the three that I stayed there, and charged me for being a no show in addition to that when I was able to show them the receipt for my flight flying in Sunday, Nov 2 and my receipt for the uber I took from the airport to the hotel, but the front desk clerk just threw up his hands and said "I can't help". I have called the corporate office multiple times and this morning was told by Richard that they would have a corrected receipt to me today, but that is not truthful because the manager is not there until friday and no one else at the hotel can help me. So much for customer service and thanking me for being a member since 2015. I would love to give you no stars!!!! Now my expense report cannot be turned in timely and I will sustain a late fee for not being able to get it processed. Thanks for nothing!

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Limited Breakfast

By

novembro 18, 2020

I prefer Holiday Inn Express for to the buffet breakfast with cooked food, rich in protein. Due to the virus, half of the locations I've stayed this year have had reduced, cold breakfasts. If this continues, there will be no reason for me to prefer Holiday Inn Express over other vendors.

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Best in the Business

By

novembro 17, 2020

platinumelite

Everything about this hotel was excellent. Starting from customer service everything was good.

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Great Staff

By

novembro 17, 2020

Thank you for making my trip comfortable. We enjoyed our stay. Would visit again!

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Hotel

By

novembro 16, 2020

worst Holiday Inn ever!!!!!! Use to be a great place to stay. They rip you off on rates for what you get. I am not the only one that thinks this, my entire crew where unhappy with service.

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Clean and comfortable

By

novembro 16, 2020

We enjoyed this hotel. It was clean and the bed was comfortable. There was a breakfast although it is limited right now.

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Need better breakfast

By

outubro 18, 2020

Poor quality breakfast. Overall experience was good.

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Worst bed ever in a Holiday Inn Express. It was lumpy and totally uncomfor

By

outubro 12, 2020

Other than the bed, everything else was excellent, especially the front desk staff..

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Comfortable bed and great service.

By

setembro 22, 2020

platinumelite

Comfortable bed and great service. Every employee was helpful.

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It was acceptable. Customer service was nice

By

setembro 15, 2020

club

Decent stay no major concerns. Customer service was nice.

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Milk lady

By

setembro 13, 2020

Every time That I stay there I have allways had a relaxing time and never no problem. ONE NIGHT I was really tiered and needed milk to take with medication and to help my stomach from pain and they helped me with some breakfast milk so I didn't have to drive in the rain .I offered to pay and they said it's ok it's the morning normal breakfast.I thanked them dearly I'll n my need of help.It was the late night person working she was wonderful..Thank you so much.

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comfortable beds

By

setembro 08, 2020

Clean and comfortable. Good selections for breakfast even during Pandemic

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