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Holiday Inn Express & Suites Columbia East - Elkridge

6064 Marshalee Drive , Elkridge, Maryland 21075

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
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整體經驗

4.5

根據 1122 評論
91%
推薦此物業

Ratings Breakdown

1122評論

  • 5 星級
    778
  • 4 星級
    210
  • 3 星級
    62
  • 2 星級
    47
  • 1 星級
    25

Disappointed in Suite

By

7月 15, 2021

Undergoing a remodel and return from Covid 19 pandemic the Suite was missing many accomidations like chairs, stationary and a working coffee pot. The beds and bathroom were not up to Suite standards that I've seen elsewhere. The staff was very accommodating. The only good part of the stay.

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Not timely or helpful

By

7月 08, 2021

club

Elevators were down, cable was down, breakfast was never ready on time to eat prior to leaving for work at 640 each morning.

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Comfortable room and accommodating staff

By

7月 06, 2021

Clean comfortable room with nicely appointed decor. Still recovering from Covid restrictions but staff is wonderfully accommodating while they gear back up to full operation.

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recent stay

By

7月 03, 2021

It was ok. Poor breakfast choice. Poor housekeeping no open poo9

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Great place to stay ..!

By

7月 02, 2021

Exceeded expectations , very accommodating staff , very clean

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Clean room, Comfortable bed

By

7月 01, 2021

club

Check in was fast and efficient. Rooms were clean and the bed was comfortable.

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Average, and thats being kind

By

6月 30, 2021

club

Bed was great and sleep was awesome. Room was nice. The shower was dirty and had ankle high water when taking a shower. If someone take a really long shower it would overflow. Staff was very average. Not even good, Not one staff member greeted me. It was may I help you, and thank you for staying with us. I walked in and out of the lobby 25x not one other smile or vocal acknowledgment.

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Loved the room

By

6月 29, 2021

club

Bed was really comfy and room was pretty nice. Thought the bathroom situation was nice. Wasn’t happy about not getting fresh towels and what not

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NHSLS Tournament

By

6月 28, 2021

club

Hotel and Rooms were very clean with attention to making our stay safe. Hotel staff was very helpful and accommodating. Fitness center and pool were closed unfortunately due to COVID-19 restrictions.

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Surprise charges and poor response on contact

By

6月 28, 2021

club

I booked the hotel for 2 nights and stayed 2 nights. Stayed there the night before and the night of the surgery. Surgery was on Thursday, and Friday was post-op Dr. visit. We vacated the room before the post-op appointment. We got charged for a night we were not at the hotel. The front desk agent kept me on the phone for 20 minutes while he served other customers. After arguing with me, he told me he has to review his paper work before he can call back later. I ended up calling the credit card company and dispute the charge. This was our 2nd stay at the hotel, both times two night stay. I never had such an unexpected charge at a hotel and rude response after the call.

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Great Location with Professional Staff

By

6月 23, 2021

platinumelite

Staff is very courteous and professional. I miss the biscuits and gravy or grits but they still have a good variety of breakfast items to include French Toast and Breakfast Burritos that can be heated.

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Accommodating Manager

By

6月 21, 2021

The bed was very comfortable and the assistant manager very helpful. But my first room was not clean. Refrigerator was full of food and bathroom not clean. The manager sent someone to clean my room. That person did not bring any cleaner just a rag, then used the same rag to clean frig and toilet. I was not happy. Manager did offer another room which was much better but it did not have a phone, so I had to go back down to request a phone. I should have requested my money back but too tired. I was only there because my brother had surgery and too far to drive back home and return to pick him back up.

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