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( e.j. mar 01 sep 2015)
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Rated 4.6 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Great location, service and facilities We were greeted and checked-in as VIP. The front desk was very helpful with information about the area. The bed was comfortable and the room had a nice lay-out. Our main concern was bathroom cleanliness and this met our expectations. August 28, 2015
Rated 5.0 out of 5.0 by Good Stay Convenient, clean, and pleasant. We stay here often. August 27, 2015
Rated 5.0 out of 5.0 by great stay Everything was very pleasant and great customer service. August 25, 2015
Rated 4.0 out of 5.0 by HI Express Chula Vista - Diamond in the Rough This hotel had clean rooms (although the hotel seemed old but updated) comfortable beds, microwave, fridge and large parking spots. Bathrooms were clean. Carpet was clean and had lots of padding. The front desk staff, Maria Elena, Tiffany and Carlos provided outstanding customer service. Breakfast was average, but hot, fresh and adequately replenished. Our sink was plugged up and they were quick to respond offering to move us to another room and submitted a work repair ticket to be fixed the following morning. We opted to stay in the room. Unfortunately, we did not feel safe in the area. It is in a bad part of town, lots of foot traffic, a liquor store next door, and the parking lot is right next to the street. My sister was approached as we were walking to our car by a panhandler asking for money. We did not feel safe or comfortable in this area. The hotel was adequate, but the area was not suitable for two women traveling together. This hotel might be okay for others, but not for us. August 24, 2015
Rated 4.0 out of 5.0 by worth the money hotel is very reliable and we were comfortable with nothing negative to say about this hotel. I use them all the time. the breakfast was the best I have had for free so far. August 23, 2015
Rated 5.0 out of 5.0 by Nice Hotel Carlos at the front desk is what hotel customer service should be. That is something that you cannot teach he is genuine and helpful. Each employee that I had encountered in my two day stay was smiling and said hello or good morning with eye contact Wonderful!! Customer service these days have gone by the wayside, this includes guests that stay at hotels, they have lost the site that they need to be just as polite and hospitable as the person that is helping them, not self entitled and rude. Thank you for a great stay! August 21, 2015
Rated 5.0 out of 5.0 by Clean, comfy and enjoyable experience. Everything was perfect with our stay. Spacious clean room with very comfortable beds. The staff was friendly and curttious. All the amenities were available. The breakfast options are always wonderful with Holiday Inn. August 21, 2015
Rated 4.0 out of 5.0 by A good place to stay in Chula Vista... This hotel is the one I go to when staying in Chula Vista for work. The staff is considerate and accommodating, the facility itself is in good condition, and the rooms are generally comfortable. If you are unfortunate enough to get rooms located next to their roof mounted air conditioning systems it can get a little noisy at times, but after 12 hours of work I usually fall right asleep. Internet connectivity needs to be improved as some rooms barely receive the wireless signal. Overall a good place to stay! August 19, 2015
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