 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
94%
Recomendar este hotel
Valoración general 4.6
94%
Recomendar este hotel
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Very Helpful Staff
Byian545
05 agosto 2016
Jocelyn, You could not make me feel more like family in taking care of my needs. Thank you.
Shree: You kept the breafast area well stocked and the floors could not have looked cleaner. You are a hard worker. He is a keeper.
Holiday Inn Express - Mountain View CA
Byddkl
31 julio 2016
Friendly and attentive staff. Clean rooms, well supplied with amenities. Great breakfast variety. Recommended.
tiny
ByRDR12
24 julio 2016
smallest room/dining area I've ever seen-really the smallest- no pool and the manager was un concerned about my complaints.And to top it off the elevator grinding all night only to find it not working at all in the morning and had to carry all bags down the stairs!
环境舒适
By
23 julio 2016
一切都很舒适，使人感到很放松。服务人员态度非常好。早餐较好。但基本没有太多花样，不太符合中国人口味。没有把我们几晚的住宿加到积分中。希望能尽快解决这个问题。谢谢！
Newer building, but too many problems
ByHiTechTLS
19 julio 2016
I recently stayed at the Holiday Inn Mountainview for a week while working at the NASA Ames complex. I chose this hotel for IHG loyalty and location. I debated the Crowne Plaza, but it seemed older, was further away, had worse reviews, and is more expensive. I think I will try them next time.
First the positives. The building is newer than almost anything in Mountainview. The complimentary breakfast has a wide variety of options and is better than most. The location is central and good with complementary parking. The hotel employees are all very nice and attentive. Cost is high for a Holiday Inn, but on par for the area.
Now time for the bad...
In the entire week I stayed, the bed was so uncomfortable, I hardly got any good sleep. The bed was too hard and the pillow combos too large & small. I never got acclimated to either.
The room (304) is very dim from the shotgun design with small bay windows and trees outside. The lighting design is poor to accommodate this and some bulbs were out. The windows partially open, which I had to do daily due to the poor ventilation and musty smell in the room. At night, the blue spotlights from the building fascia light the room up.
The bathroom design is odd with a very low (~12") tub wall. It almost acts like a shower stall, and could never be used a s a true bathtub. I do not believe this room is a handicapped room, which would help explain the choice.
There is a very creepy tablet computer placed in the room. It is perfectly placed so the camera faces the bed and can watch you sleep. Look at my photo. I would expect in Silicon Valley that someone would understand just how insecure these cheap tablets are and the privacy issues this causes. I re-aimed it daily, but housekeeping really wanted it to point at the bed.
I saved the best for last... I checked in with paperwork to room 220, but was given the key to 304. I didn't notice and moved into 304. Someone else got the other side of the story and did the same. On day 3 of my stay, my Amazon package arrived and I noticed the room number was not where I was staying. I was told by the front desk that while I was at work, another guest arrived who desired 304, and thus moved me to 220. I was told they gathered my items without my knowledge, and placed them in 220. I internally exploded at this point and stood in disbelief that they would move my items without my consent or presence. After a few phone-calls by the front desk to management, it was explained that my items were not moved, I was still in 304, and the check-in process was to blame.
Lots of bad with a little bit of good. I think 2 stars is quite fair.
Very friendly staff, good location , property needs some attention
Byrenots34
18 julio 2016
Pleasant check-in, parking was a bit tight. Elevator was out the last 2 days but the property was compact enough that it was not a tremendous inconvenience. Brought up issues with the beverage dispenser that the management will get back to me on
High Standards Exceeded
ByLnonblonde
17 julio 2016
I have high expectations for IHG hotels. This Holiday Inn Express exceeded them. The manager, Jocelyn was available and active in seeing that the hotel was running smoothly. Jennifer and Kassandra were friendly staff members that I interacted with. All of the employees were welcoming and helpful. I enjoyed my stay at this location and recommend this hotel.
Great Stay
By
28 junio 2016
This hotel exceeded my expectations! I would definitely stay here again if in the area.
Good value
Bylew271
27 junio 2016
It was an enjoyable place to stay. The staff at the front counter was very patient, helpful and friendly!
freundlicher Service in einem Businessumfeld
ByH-WBy
27 junio 2016
Im hektischen Businessumfeld jeden Morgen und Abend freundlich begrüßt und behandeltet zu warden machen das Leben viel leichter
Hotel ist leicht und schnell zu erreichen
Comfortable stay
BySSRRR
19 junio 2016
Will visit again. ... ... ...
Great Central location
BySparkle756
07 junio 2016
We had a number of people who came to the area for a family wedding. The motel was comfortable, centrally located, had ample parking and very helpful and friendly staff.