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( e.j. sáb 28 nov 2015)
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Rated 4.2 out of 5 by 970 reviewers.
Rated 5.0 out of 5.0 by Great Service When we arrived our room was not ready yet. Edea the front desk clerk went above and beyond to get us another room that was ready. She also ended up giving us an upgrade due to the condition of our first room. Throughout our entire stay she would always ask how we were and if there was anything that she could do to help us and make our stay more pleasant. Great Customer service!!! November 23, 2015
Rated 1.0 out of 5.0 by Small smelly room - Rude Concierge We stayed at this hotel for the last night of our 15-night U.S. vacation at Staybridge Times Square and Holiday-Inn Washington Capitol. It was very disappointing. Pros: Good location. Staff at the front desk and in charge of breakfast was kind and willing to help. Breakfast is served at no additional cost. Free Wi-Fi in the rooms. Cons: The room was smelly and small (even considering Manhattan standards); the carpet was dirty and the bottom of the tub was peeling. Yuck!!! The concierge working the shift of Nov. 13 morning was the most rude person I have ever met... While walking back to the hotel after going to Times Square, I found a taxi driver on the street and asked how much it would cost for him to take us to the airport. Since it was a reasonable fee (+$30 less than the price offered to us by the concierge), I told him to wait for us while we went to get our luggage. However, when this "lady" saw that we were not going to use the taxi she offered us, she followed me outside the hotel and began ranting at the taxi driver!!!!!!!! I am sorry that this person feels that guests are obliged to use any service she may offer, even when you do not ask for it (she was the one to approach my teenage daughter and ask if we had transportation arrangements. I asked how much it would cost... she made a call and talked in a language that was not English (which I found rude), and then gave me a price). However, I think I am free to choose the service that better fits my needs!!!! We will definitely not come back to this hotel! November 22, 2015
Rated 5.0 out of 5.0 by Great price for NYC Centrally located property, nice clean, spacious rooms, great complimentary breakfast, overall a great value for money. November 21, 2015
Rated 4.0 out of 5.0 by Excellent staff great location The Staff was great and helpful. The location pertaining to my appointment worked well I could walk to everything. We caught a play and walked to the theater and back November 20, 2015
Rated 4.0 out of 5.0 by new york trip Good hotel, cant really go wrong with Holiday Inn I have found. Only issue is no pool or gym although they have arangement with Hotel next door to use theirs. Close to subway so easy to get around and close to main attractions. November 17, 2015
Rated 5.0 out of 5.0 by Great Hotel, Great Location, Great Staff! Best Value for your money! Staff is super friendly! Room upgrade was perfect! breakfast was great! we will be back for sure! Please note there are only 2 elevators and there are about 35 floors so the elevators do take a while. This is not the fault of the Hotel but just an FYI when checking in! top floors have and amazing view but beware that elevators do take awhile! This is a great hotel and the location is perfect! November 17, 2015
Rated 4.0 out of 5.0 by Friendly front desk staff and enjoyable breakfast Great value! Near Time Square, Penn Station, and Port Authority....convenient. Comfortable beds and clean rooms. November 16, 2015
Rated 4.0 out of 5.0 by Cleanliness/Price Carpet dirty and cabinets old and needs updating. Based on my experience with other Holiday Inn Express, the breakfast was the norm, but the price and location, with the size of the room was too much. In the future, I will just book Gov't rate and purchase breakfast elsewhere. November 16, 2015
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