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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 1280 reviews
88%
Recommend This Property

Ratings Breakdown

1280reviews

  • 5 Stars
    659
  • 4 Stars
    398
  • 3 Stars
    115
  • 2 Stars
    55
  • 1 Stars
    53

Close to Times Square

By

March 23, 2017

Reasonable price, and centrally located. We came for a girls weekend. Breakfast area was too crowded and the cinnamon rolls were cold.

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New York Vacation

By

March 22, 2017

club

This location was having renovations made, which isn't a vacation dream. It was really loud at times due to renovations and the concierge center was completely moved with no notice or new location given. There was only 2 elevators to accommodate 36 floors! The room was really small, but clean. This hotel is in a great location, near lots of
tourist spots. I felt completely safe here.
The chef greeted us every morning. The food was great!
The staff were really helpful and accommodating.
Our experience was wonderful except for the renovations. If I had known about the renovations, I would have stayed at the

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courteous staff

By

March 19, 2017

club

the staff were very nice and friendly, the Room was below expectation.. breakfast was ok.. but on a business trip as breakfast was offered complimentary didn't expect too much

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Stay

By

March 18, 2017

Terrible elevators, vending machines and ice makers were. It working, chose your hotel wisely, there are hotels closer to time square that are much nicer

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Relaxing trip

By

March 17, 2017

It was a wonderful stay, I just wish the hotel pay at least half of the parking

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Comfortable bed and great service.

By

March 16, 2017

If the "Lost and Found Staff" answered my calls and called me 3 days ago about my night foot splints I would of gave them a better rating.

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Small room, but it worked

By

March 15, 2017

The room was clean, food was good. Only issue was the price of the parking, $70.

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Great service, comfortable bed

By

March 15, 2017

platinumelite

The staff was pleasant, helpful, and joyful, particularly at the front desk! The room, although small, was clean and comfortable, boasting recent upgrades.

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Amazing staff

By

March 14, 2017

club

We make a trip to NYC every year to celebrate my grandson's birthday. He is wheelchair bound and we don't always receive the most courteous response but this experience was terrific! We didn't feel like his disability was a burden to anyone working at the Holiday Inn Express and had a wonderful time! We will be back next year!

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Bon rapport qualité-prix

By

March 14, 2017

Séjour agréable et personnel serviable et symphatique

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Small and comfortable.

By

March 13, 2017

club

The person at the front desk was delightful. He was full of energy and was prompt. The room was easy to find but the elevator did take a long time due to the amount of people staying. The room was small but comfortable. The bathroom was clean however the sheets on the bed were not clean. I didn't want to make a fuss so I pulled them back. The pillows were also a little dirty and had strands of hair. Checkout was easy and quick. I did not mind the wait for valet but they did bring the wrong vehicle. Therefore the wait was longer. I would stay again but parking was so expensive!

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Wait til the refurbishment is finished

By

March 10, 2017

The hotel is in the middle of being refurbished and during this it is dusty and one of the 2 lifts is being held by the builders so be prepared to wait 10 or 15 minutes in the morning.

The hotel is called Times Square but it's probably a mile from Times Square so it's rather misleading.

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