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Holiday Inn Express New York City Times Square

343 West 39th Street , New York, New York 10018

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1864 reviews
86%
Recommend This Property

Ratings Breakdown

1864reviews

  • 5 Stars
    951
  • 4 Stars
    562
  • 3 Stars
    187
  • 2 Stars
    83
  • 1 Stars
    81

No Air Conditioning + Never recd complimentary gift from spinning the prize wheel

By

October 15, 2018

platinumelite

I've stayed at this property during most of my NYC trips. It's location, close by the Javits Center is ideal and again, I think I've stayed there at least 6 times over the last 3 years. The free breakfast. the location and the cost are the reasons I keep coming back. However, I don't think I'll be returning again, the room I stayed in did not have a working air conditioning unit and while I felt like after dark the room would cool down, it did not. Granted, I did not call on the front desk to have someone service it because of the crowd around the front desk as well as the hope that the room would cool down after dark.

The other issue was that when I checked in I had the opportunity to spin a prize wheel. The item II won, a tumbler, was not available and the personnel at the front desk said that it would be delivered to my room and it wasn't. The check in process was fine otherwise and I didn't want to make a big deal out of not getting the tumbler which I could care less about, but if the tumbler wasn't available, I feel I should have recd points. Again, I didn't want to make a fuss, but when I got neither the tumbler NOR the points and the room didn't have a working air conditioner it all added up to a very disappointing stay. I would appreciate being contacted about this...

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