holiday inn express & suites Moncton

Lovely hotel and staff, terrible customer service.

BởiSteph

tháng 7 10, 2025

The hotel and our stay was lovely. The facilities were clean and well kept and the staff treated us very well.

However, I did have a weird customer service experience that left a bad taste in my mouth. The hotel was running a 20 percent off promotion, but you needed to book three days in advance to get the deal. This was a last minute trip, I was booking day of, so I decided to call the hotel to see if they could still honor the deal. The hotel staff themselves ould not help me and referred me to call customer service.

I called CS who advised me that not only would they not honor the discount but the price would be significantly higher than what I was seeing online:

Price on the HIE website: $218
With 20 % off promo: $199
Price offered by CS: $250

When I explained to her that she was quoting me +$32 per night more than booking online, she said she didn't know what to tell me and that the hotel would not honour the online price. So, at this point I just hung up and booked online, had a lovely stay and no issues.

It seems absurd to me that I would get significantly worse customer service from a live agent over the phone than just an online booking tool (the official HIE website, not a third party booking site). I feel that they attempted to take advantage by telling me "this is the last available room" and charging me more for it. Just not a great way to treat a loyal customer and I'm not very happy about it.

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BởiShelley

tháng 6 24, 2025

Loved our stay here. Beautiful spacious, modern room and very comfortable king bed.

Rất thích kỳ nghỉ của chúng tôi

BởiMrsH

tháng 6 16, 2025

This was our first stay at this hotel. The highlight was shower, which had great water pressure for a hotel. Best at a hotel I've ever had. They have nice, good quality Dove liquid soaps to use, in the shower as well.
I found the mattresses to be quite stiff for my liking, and you couls hear the TV in the next room over. I thought where it was a newer spot that it might be better soundproof. You can tell the carpets and furniture are in newer condition. No bad musty smells in the room. Slept in and missed breakfast, but had planned to check it out. - Next time :)

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Bởimaraem

tháng 6 16, 2025

The hotel was convenient right off the highway and quiet. The staff from the front desk, to the staff who kept the property in great shape and the kitchen staff service was great. I would highly recommend this hotel.

Kỳ nghỉ đáng thất vọng

ByAzhokasuper

tháng 6 09, 2025

Very disappointed with our recent stay, definitely not usual Holiday inn quality anymore, bed was very uncomfortable, had horrible sleep, not just myself but my spouse as well. Breakfast was a disaster, and even had no signature Holiday inn small Cinnabon buns, juice machine broken.

Definitely will return!

ByChloe

tháng 5 30, 2025

The hotel was very clean. We were pleasantly surpised with all the spave in the standard two queen room. The rooms were beautiful, beds comfortable, bathroom were big. The pool was great, the water was warm enough for my two year old to enjoy. The breakfeast buffet was delicious. The staff were so helpful and friendly.

BởiShirley

tháng 5 27, 2025

Great 1st time!

ByBouncy X

tháng 5 13, 2025

While I’ve stayed at IHG hotels before this was my first Holiday Inn! It was just a short one night stay but we were impressed. The room was great and the beds comfy. The customer service was great as well. We really enjoyed the breakfast buffet too! Would definteky stay at one again and this particular one as well!!

Clean/Comfortable

BySCB Travels

tháng 4 19, 2025

We had a great stay! The staff were friendly and accommodating. The rooms and the hotel were clean and orderly. Would definitely stay again!

one of best stays

Bysachin

tháng 4 14, 2025

I would defiinitely recommend this hotel to anyone. The staff were excellent and extremely professional.

A great (second) stay

ByACS-S

tháng 4 12, 2025

Our preferred hotel in Moncton because of the great front desk service, super clean hotel with a convenient location.

Not the best welcome

ByKclarap13

tháng 4 02, 2025

I stayed regularly at the Holiday inn Express in Moncton for both work and leisure.

Last weekend I was staying at the hotel for work and leisure. When I checked in, I showed my Government ID and the man at the front desk was rude. He told me that next time I would need to bring a written letter from my boss to confirm that I was there for work. Is this a comment thing? It is the first time I have been asked that….

I recommend this hotel to my work colleagues but I am not shure they would appreciate being treated that way