holiday inn express & suites St. Louis West-O'Fallon

ByCS8081

tháng 5 26, 2025

Kỳ nghỉ tuyệt vời!

ByGrazi

tháng 5 25, 2025

Our room was clean and spacious. The best part is that it didn’t have carpet, as I am allergic. The bed was comfy and I slept really well. I wish I would stay longer at this hotel, but it was a quick business trip.

Missouri Visit

ByRhyss

tháng 5 12, 2025

Five star hotel. They have reserved parking for Diamond Elite members, had a letter to welcome guest and upgraded our room. The Front Desk staff was great and gave us a bag of chips and bottle of water. We enjoyed the clean room so we rested well. Thank you very much.

Dịch vụ tuyệt vời

ByLalala

tháng 5 11, 2025

Great service, super great and comfortable beds, clean area, awesome breakfast, incredibly polite customer service all the time, extremely professionals. Coffee all the time, delicious cookies, great pool. Gosh, lots of good things.

Poor Service NO hair dryer or Coffee maker

BởiSusieQ

tháng 5 06, 2025

This is the first time we had such a poor experience with Holiday Day Inn Express. We have been staying in IHG for 25 years. And I have never had to write a review.
We did not have a coffee maker or hair dryer in the room. We asked for the hair dryer and it took several hours to get that. When it was delivered to the room my husband asked for the coffee maker and the employee said he would get us one. NEVER had a coffee maker delivered to the room. My husband had to take the body lotion container apart to get any lotion out of the bottle.
I would like to recommend that you keep the cover on the cinnamon rolls when they are in the warmer as it keeps them from drying out. AS I said we stay in many IHG properties, and they all have the covers on the rolls and it keeps them moist.
Overall I would say the customer service attitude was the big complaint. And housekeeping should make sure all the Amenities are in the room.
Clara Hill

nhân viên tuyệt vời

ByCalder

tháng 5 04, 2025

From the moment i booked this hotel till the very end I was impressed with how i was handled and treated with the staff and management. The rooms were very roomy and nice and clean. Overall the hotel was clean and kept up and would definetely book again. As a matter of fact i have already booked another stay. Keep up the good work.

Clean room, comfortable bed, great service

ByMarsh

tháng 5 03, 2025

I enjoyed staying at this hotek and would recommend this property.

Great hotel in O’Fallon

ByJulzG

tháng 5 02, 2025

The beds were very comfortable, clean rooms, great service, and very affordable laundry facilities. Only one elevator, and it was slow. Only downfall.

Do not stay there on weekends. Sports teams re

ByBobPHX

tháng 4 29, 2025

Do not stay there on weekends. Sports teams combined with loud slamming doors results in a poor night sleep. Also, one elevator for a large 4 story hotel is inadequate.

Bed and employees

BởiTommy6970

tháng 4 28, 2025

My room was modern, clean and convenient. My bed was exceptionally comfortable. The staff was incredibly professional. Good experience. I'll stay again.

Đẹp và thoải mái

ByTraveling small cities

tháng 4 23, 2025

Bed is not to high I have arthritis so no climbing waa need, 4 king size pillows nice and comfortable, every staff member spoke and smiled.

DIRTY!!!

ByAOAO

tháng 4 22, 2025

My husband is an AAU coach. We travel to weekly with our family. Upon arrival, we walked into the owners barking orders at his employees as they were under a remodel of their lobby. Front desk staff was friendly. First room we checked into looked as if someone had just rolled out of the bed and had stains on the blankets. We requested a new room. In that room, the bedding was the same. I asked for bedding to be changed and was told they had no housekeeping staff on site at the time so they gave us new blankets to change ourselves. Furniture in room and at breakfast is beyond FILTHY. Large stains everywhere. Tub in room had cigarette burn marks and old soap scum all over shower walls. Trash was seen in corners of the room. Hallways smelled like dirty feet. This is the worst experience I’ve had with a holiday Inn. DO NOT RECOMMEND. Spend your money elsewhere!!!!