1018 Centerbrooke Lane
Suffolk, VA
23434
United States
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 21
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91%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,4
91%
Giới thiệu Cơ sở này
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Super stay in Suffolk
ByMarilyn1956
tháng 5 29, 2025
This is my home away from home! Great service, comfortable beds, and friendly staff. The breakfast is delicious and has many options. We plan to visit family again in July and hope to be back here again.
Comfortable Stay♥️♥️♥️
ByMrs Grandma
tháng 5 25, 2025
The room was simply superb comfortable in every aspect. Breakfast my favorite meal was good. Coffee on my day of check out was not fresh and it was cold. Such a turn off cause I need my coffee 1st thing in the morning. It was left over from the morning before. Other than the coffee not being fresh and hot my stay was Superb ️️️
Great Stay, Great Place
BySawbuck-2015
tháng 5 13, 2025
Staying at Holiday Inn Express : Suffolk was wonderful.
The staff, from Bryan the GM to the cleaning crew were professional, efficient and courteous.
We couldn't have asked for a better stay!
This is our go-to hotel when we're in the area.
Great Staff, Great Place.
BySawbuck-2015
tháng 5 11, 2025
Stopping at Holiday Inn Express in Suffolk, we were warmly greeted, every morning. GM Bryan was pleasant and his staff professional. It was a wonderful experience.
Comfortable beds, great breakfast
BySam'schoice
tháng 4 30, 2025
The beds were extremely comfortable! Rooms were clean and spacious. The breakfast buffet is one of the best I've ever seen for complimentary. Staff was friendly and helpful, the one problem we had was handled promptly. I would stay there again, and I highly recommend it to others. The rooms were cleaner than any hotel I've ever stayed at!
Inconvenienced, No hot water during cold winter morning; Staff didn't seem to care
By16 Yr IHG World Traveler
tháng 4 08, 2025
Now having been a nearly 25-Year World Traveler, I have received much better care, professional behavior, and meaningful customer service from other IHG hotel staff than I recently received here in the USA during my last stay at this Suffolk, VA IHG location.
During my previous stay in December 2024, I booked 5 rooms for me and my party of guest, who were visiting for a church event the next day. Sunday morning, there was no hot water supporting my hotel room prior to my checking out.
Time was of the essence and due to the lack of hot water in my room, I had to take a very cold and uncomfortable shower prior to attending a church service that Sunday morning.
In the 24 years that I've been an IHG Ambassador member, I had never experienced this situation before. Albeit, situations like this do happen from time to time at every hotel, I didn't appreciate being ignored and it is reasonable to expect some professional courtesy from the staff regarding the resolution. I asked the lady at the front desk to please inform manager about my inconvenience and to ask him or her to please add 5000 bonus points to my account for my inconvenience. If needed, please call me to discuss any detailed explanations. My contact information is in the system. No one contacted at all. Approximately 1 month later (January 2025), I called and spoke to a lady, who said that she remembered me and my party and would be happy to notify the manager of my concern and request for compensation because of my inconvenience. No one called.
Bottom line, this is unsatisfactory! I've never felt more neglected, disrespected, and unappreciated than by the IHG staff at this location.
This personal inconvenience and how it was/was not handled reflects badly on the IHG brand as a whole regarding how members and guest are treated.
We deserve better customer care and respectful resolution of issues when they occur.
Yêu mến các nhân viên
Bởitrưởng khoa
tháng 3 26, 2025
The desk staff and breakfast staff were amazing! They had awesome breakfast and management made sure me and my colleagues weren’t disturbed because we were working late hours.
Gross bathroom shower pan. No towels or toilet paper and our trash cans were not emptied the mgr said we needed to put our own bag in the trash cans.
ByCyn rod
tháng 3 25, 2025
Gross bathroom shower pan. No towels or toilet paper and our trash cans were not emptied the mgr said we needed to put our own bag in the trash cans. What the heck am I now working for IHG
Nhân viên tuyệt vời
ByRickey G
tháng 3 23, 2025
Overall, great staff and great hotel. Very nice and courteous folks
Not as good as in the past
ByGeorge 27
tháng 3 23, 2025
When I approached the front dest to check in there was no one there. There was someone I could hear talking on the phone , personal business. I rang the desk bell several and after about 10 minutes the cleark came out and apologized for not hearing me.
Room was ok until the next morning when I was taking a shower. No soap or shampoo in the bottles., Both empty.
Breakfast choice was good however bacon was very undercooked, raw. Not all of it but large clumps of it.
Discussed issues with front desk during checkout and they apologized for not meeting my expectations and said they hope next stay will be better.
Home Away From Home
BởiGodsmiracle
tháng 3 15, 2025
The hotel is very well kept and managed. The staff is excellent. I've been coming for medical treatment for the last three years and they have really been accommodating in my hours of need due to medical challenges. I really appreciate all of them.
100% Recommend this Hotel
ByEmandBai1138
tháng 3 11, 2025
We had never stayed in this area before and we were 7 hours away from home. My husband and I will be staying here on a regular basis-there was absolutely NOTHING we would have changed! Except-a longer stay! Very pleased!