Staybridge Suites Miami Doral Area

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Experiência global

4,1

com base em 885 avaliações

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Detalhe das classificações

885avaliações

5 Estrelas
496

4 Estrelas
173

3 Estrelas
76

2 Estrelas
63

1 Estrelas
77

Low to average experience

ByRostant54

setembro 22, 2023

Will not be staying at this hotel in future dues to issues experienced that were not addressed. I must however, Acknowledge the friendly kitchen staff who made us feel warm and at home.

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Roaches in the Kitchen

ByTKSB

setembro 18, 2023

The room was nice however there were multiple roaches in the kitchen crawling on the walls and in the sink. I do not like to complain so I did not
Bring it up to the hotel staff. I will definitely not be staying again.

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WHAT A DISAPPOINTMENT!!!!

ByJust Wanna See It All

setembro 13, 2023

Stay Aug 4-11

This location was chosen because we try to always book within IHG due to great past experiences. The reviews were ok, and the original price was nice. Well don't let any of that fool you.

Check-In
From the very beginning it was awful and only got worse. We chose to stay the full 7 days booked only because we hoped it would get better, also after the first night of hassle and stress to find an alternate location that was convenient and within our preferred budget. After landing we attempted to check in online while picking up car rental just to find out for some reason the reservation had been cancelled, called the location and a very rude staff A**a also stated the same. We rebooked online for the same room type 1bdrm with living area. Upon arrival we were not acknowledged for 10min by a clerk sitting in the waiting area playing on her phone, A**a. When she finally came to the desk, we were advised we had 2 reservations, but we would have to stay in a queen studio, then told a clerk would call the next morning once a 1bdrm was clean and available. We were also informed there would be a $5.00 per night parking fee due up front in full.

Stay
Day one - we stayed in a queen suite, during inspection we noticed the tub was dirty with scum and hair and it smelled like smoke and pets. Overall, the room was not very tidy, dust, trash, scum, stains. Not wanting to waste time with the clerk we called customer service trying to find nearby locations to rebook and voice concerns, but they were of no assistance stated they would rely our issues to the clerk at the location who would call us, but she never did. We went downstairs after waiting about an hour and she was doing the same thing she was when we arrived sitting in a waiting area, feet kicked up on an ottoman and playing on her phone, we just left to eat. We returned inspected bed, removed comforter and slept in our clothes on top of the sheets.

Day two - we woke up early waited until 12p for a clerk to change rooms. We went to front desk to find it empty, but the clerk was outside on his phone smoking. He finished his cigarette a couple minutes later and came in. He informed us he had no knowledge of the issue and if we checked out now (after 12p) we would be charged for the night. Not wanting to waste money, we chose to stay, he switched us to original room selection and stated a manager should be at the property later in the day and can assist, but usually doesn't come when expected. We returned to the room to find a couple roaches in the kitchen and living room area, thankfully not near our bags. We quickly went to new assigned room only to find it missing the living room tv, needed towels, stained sheets, dirty kitchenware put away as if clean and no turn table in the microwave. We immediately reported all issues including bugs to the clerk who stated the last person must have stolen tv. TV was replaced about an hour later, linens about 2 hours and never was able to use the microwave after reporting several times during the week stay.

Day three - called early that morning to speak with a manager who happened to be the clerk on duty. Before leaving we spoke with R**E the manager who was somewhat helpful after we advised we may checkout before 12p. He addressed the cleaning issues and stated they were “short staffed” but would come by if needed. We had already purchased products and cleaned ourselves the first day in the room. Concerning the bugs in the first room he stated the property has been having a “bad infestation issue” causing them to spray on almost a weekly basis. He stated he would compensate a night of stay and refund parking since it was not stated during original booking. Later when we returned, we requested paper towel, bath towels and toilet tissue. We were advised by the previous unnamed male clerk there were no paper towels or tissue available because clerk A**a had been stealing it causing her to now be fired. There were a few napkins in the main dining area we opted for those. Towels and one roll of tissue were provided later that night.
Day four-six – not really eventful most of same issues
Day seven – morning of check out received fresh towels and a roll of paper towel (first since requested) and tissue

Check-Out
There was a clerk I had never seen he assisted and was nice, there something was wrong with the computers they were freezing up so it was taking a very long time. He finally told me the total for the stay I paid but then he couldn’t print receipt which worried me due to all the other issues. He stated he could email it when the system was able to be rebooted. Rushing to catch my flight I had to trust it, I did receive it a couple hours later with correct charges.

Overall
I purposely waited to write the review when I was no longer upset to share my most authentic experience. It could have been nice but there is a lot of work needed at this location, I WOULD NOT stay or advise any to stay there. Save the stress and go somewhere else.
They have daily breakfast, mostly eggs, toast, muffins, or bacon. During the week (M-W) there are social events at specified times but as we were passing through the line was very long and there were complaints they were already out of food 20mins into start time.
The property is “shared” with a sister hotel, pool and outside seating was always full of people most smoking and with pets. Parking is a joke nothing near door and its dimly lit. Also staff seem to be split between the two.
I have also noticed most IHG are no longer recognizing loyal members. Games and gift used to always be available to members upon arrival but I guess that’s a past time.

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Serviceable staff and good location

ByNomada62

setembro 05, 2023

My check-in was already ready when I arrived, very serviceable staff and at the right distance to the airport, not to close but reachable in 15 minutes.

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Room for improvement

ByVasiliv

agosto 24, 2023

Room was decent. Bathroom was dated. Room cleaning was abysmal. Better service for answering the phone. Food for breakfast needs an upgrade. There needs to be pastries and better options. Also washer dryer was an issue. One dryer was not working....needs to be fixed

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ByN/A wish not to answer

julho 28, 2023

The hotel was ok could have been better, but In the end the hotel was ok for sleep what we used it for.

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Staybridge Suites Miami Doral Area