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Hotel Indigo Los Angeles Downtown

899 Francisco St

Los Angeles, California

90017

United States

入住: 4下午

退房:11上午

入住年齡:18

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Los Angeles Downtown 899 Francisco St

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
88%
推薦此物業

整體經驗

4.5

根據 1612 評論
88%
推薦此物業

Ratings Breakdown

1612評論

  • 5 星級
    1157
  • 4 星級
    241
  • 3 星級
    83
  • 2 星級
    69
  • 1 星級
    62

Great customer service, great staff

By

9月 29, 2022

There was a line and a wait at check in, however staff from valet to bellman to front desk were very confident, polite, and thoughtful. The temperature in the room was difficult to manage between too hot (sweating at night) and too cold for 2 nights in a row. Bathroom door was stuck. Wish curtains were easier to open/close. Wish there was coffeemaker or microwave. Wish there were glasses in room and not just paper cups. Housekeeping was thorough, quick, and efficient. Linens were soft and comfortable but not breathable (sweating). Love the decor. Love the pool.

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Not worth it

By

9月 28, 2022

For the price there are better hotels available. The rooms are in bad condition

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Management chooses revenue over guests getting a good night's sleep

By

9月 28, 2022

This is my second stay at this hotel and it will be my last. The first stay was just okay (staff was dry and unengaged), but I thought I'd give it another shot. This time, the staff was better (though still unengaged compared to most IHG properties). Here's why I'll never go back. The top reason to stay at any hotel is to get a good night's sleep. The hotel had a big, VERY LOUD party that included the 4th floor balcony space below my 11th floor room. I know it's not a guarantee, but the fact that I was given this room above a party and right next to the elevators when I specifically requested a quiet room on my reservation is farcical. The music from the party THUMPED throughout the room with the windows closed. When I called the front desk, they even said they could hear the bass clearly through the phone. They said the party should end "around midnight." It was 9pm. What if I want to get to sleep BEFORE midnight. The staff did try moving me to a 12th floor room they thought might be better, but after moving my entire family there, it was even louder there. So we moved back to the original room because it was "less loud." They said they had no other rooms. When checking out the next morning, I mentioned the debacle and spending an hour moving back and forth between rooms. They did me the "favor" of waiving the parking fee. The staff admitted that this is an ongoing issue. It's clear that the management is choosing taking the additional revenue of these parties over the comfort of their guests. Crediting back a few parking fees is obviously less money than the revenue from the party. This place doesn't measure up to IHG standards (Holiday Inn Express is better...at least you'll get a good night's sleep and a friendly staff). I have a video of the noise. Unfortunately, the file is too big to upload here.

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Spacious Rooms and Lively Decor

By

9月 27, 2022

Hotel Indigo continues to impress with every visit. Lobby bar was well stocked and had extremely friendly bartenders. Food service was outstanding. Overall stay was comfortable and would recommend to anybody visiting the downtown LA area.

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Amazing!

By

9月 27, 2022

Great location, great staff (Irvin is OUTSTANDING), wonderful stay overall.

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Great downtown location!

By

9月 27, 2022

We were a little nervous to stay downtown in Los Angeles, however we were presently surprised by both the location and the hotel itself. We felt safe and the hotel was beautifully decorated. Staff was exceptional- even provided free coffee in the morning when they were unable to make change for a $100 dollar bill. Overall great experience. Would recommend to friends and would definatley book here again for our next concert.

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A Great Stay in the Heart of L.A.

By

9月 26, 2022

Hotel Indigo is definitely the place to stay in downtown Los Angeles! The room rates are relatively cheap compared to the amenities and service that the awesome staff provides. You're well within walking distance to the Crypto[dot]com Arena and several good restaurants. Highly recommend this hotel if you want a luxury experience without paying a full luxury price!

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Perfect Stay

By

9月 26, 2022

Came in town for a concert and picked the hotel based on location. The hotel was amazing and beautiful. The beds were comfortable and I was able to sleep well. I had a great view of the city. The staff were great. Very friendly and helpful.

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Not Clean!!

By

9月 03, 2022

platinumelite

Kind Staff, Nice View, and fantastic bar!
BUT, Not CLEAN!
This hotel needs more attention to cleanliness!!!

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comfortable bed and decor

By

8月 31, 2022

I enjoyed the pool and the ambiance ! The decor was beautiful and very picture friendly. We stayed for a bachelorette and the hotel made the experience even better. I would love to go back

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Great room, perfect location in the city-centre

By

8月 31, 2022

Overall experience in the hotel was great.
As a Diamond elite member, I was expecting to be recognized but this didn't happen. I checked in the night and I was told that the front desk associate was in training and this was the reason I was not recognized and I needed to remind him about the amenities (free breakfast).
Besides this, we really enjoyed our stay, breakfast was awesome and the location was perfect.
I would recommend this property for everyone and will definitely return to this hotel.

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Comfortable bed and great service

By

8月 29, 2022

The hotel receptionist that helped me was Giuseppe, amazing guy with good energy and always has a smile on his face. Some of the other receptionists were a little more rude I believe there is a girl with blonde hair, she was rude.

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