Holiday Inn Resort Dead Sea

Not up to five star

ByCoaleen

tháng 8 19, 2025

I have been to Jordan five times and checking out different hotels to stay for beautiful experiences. I decided to try this hotel being pictures and rating seemed exciting. It is definitely not rated at level advertising and the service is lacking in many areas for the price around . I like room service for relaxation and privacy with my view . The wait times are very long , sometimes over a hour and missing items, cold from sitting , and poor communication carrying out orders . They don’t get college if can’t understand. They force you to accept pizza and burgers for entire 19 day stay instead of honoring food menu listed . Finally after complaint they adjusted the menu . They forget clean robes after taking from rooms . The lifeguard makes you feel like not having fun and want to stay in room for forcing and touching guests to take shirt off for pool but letting other guests wear same fabric in pool .I extended my time in Jordan and thought would offer discount bc of all this and stayed long with them already and they quoted me higher than booking .com by reception . So I went to highest rated and more expensive hotel in area - Kempinski hotel and I have stayed everywhere and it is true to its rating and service . It’s exceptional. You get what you pay for and I thought I would get it here but you won’t . So spend the difference to get amazing service .

Good service!!!!

BởiPeter

tháng 8 17, 2025

Good experience, Good choice in Dead Sea. I think service for customer is good.

Exceptional Service at Holiday Inn Dead Sea

BởiHana

tháng 8 13, 2025

Our stay at Holiday Inn Dead Sea was unforgettable thanks to Hussam. His warm hospitality, attention to detail, and genuine care made our experience truly special. Highly recommended!

Excellent Hotel, Bad Dining

ByHassanTeibi

tháng 8 13, 2025

My stay at the hotel was outstanding in every aspect except for the restaurant, which was by far the single major disappointment. From the first reception staff member who welcomed us (name unfortunately forgotten) to Mr. Anas at reception, the luggage porters, Mr. Hussam the Food & Beverage Manager, the restaurant manager, Omar Al-Ajouri from housekeeping, the lifeguards, and every single person I dealt with — all were exceptionally professional, kind, and helpful, always smiling despite their workload. They handled even small issues, like an old room or a broken fridge, with quick solutions, such as providing ice immediately, making us feel valued.

Unfortunately, the restaurant experience was the complete opposite — and I say this without exaggeration. I truly loved the hotel, but the dining experience was the worst I have ever had in my life, even compared to hotels with fewer stars. The food quantity was insufficient, the quality far below Holiday Inn standards, and on the first day, only rice and salads were available — with no meat, no chicken, no other hot dishes, and not even any fruit. Waiting over 20 minutes for a banana for my child was unacceptable. This same problem repeated during breakfast: I stood at the restaurant reception asking for a banana, and while more than half the staff asked me what I needed, I still waited over 20 minutes before finally receiving it. Even more surprising was the fact that there were no fruits at breakfast other than oranges.

Although both Mr. Hussam and the restaurant manager personally apologized and sent fruit to our room — clearly showing that the situation was beyond their control and that they made a genuine effort to fix it — the overall dining experience remained extremely poor. It was bad enough that on my last night, I decided to leave early and skip the breakfast buffet entirely to avoid repeating it.

I sincerely hope the buffet can be restored to the exceptional standard it had five years ago, when it was among the best anywhere. Despite this, the restaurant staff themselves were wonderful, and I will return this summer — confident that if this one area improves, the hotel will become my top choice and a truly perfect destination.

Vị trí tuyệt vời

ByDali

tháng 7 29, 2025

Had a great stay, amazing staff and very good location, nice adults pool and also great beach

Kỳ nghỉ tuyệt vời

ByBahaa Almanaseer

tháng 7 20, 2025

The buffet offered an excellent variety of dishes.
The staff members were exceptionally kind and helpful throughout our stay. Special thanks to Anas from the reception team.

The best stay at Dead Sea

ByDaradkah

tháng 7 19, 2025

The best stay I ever had at Dead Sea .
Special thank for Mr Anas Anaswah for his unique hospitality and service

ميزات رائعة

BởiFahed

tháng 7 14, 2025

ممتاز, ومريح وبالتأكيد سأكرر التجربة في المرات السابقة

ByMansi

tháng 7 14, 2025

BởiAhmad

tháng 7 11, 2025

Tuyệt vời

ByD.najjar

tháng 7 10, 2025

Thật tuyệt vời và tuyệt vời, tôi thực sự thích nó 🤍🤍🤍🤍🤍🤍🤍

BởiSami

tháng 7 03, 2025

Phản hồi về Kỳ

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