 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Limited service, hotel needs a refresh!
ByJGD.CMP
30 June 2022
Overall nice property.
Very dated and needs a complete refresh.
F&B outlets were standard and not what you’d expect from a reputable hotel.
Limited staffing and confusing arrival/departure process.
Front Desk staff was nice, but perfunctory.
I won’t be back unless there are major improvements here!
Excellent staff
BySFhopper
30 June 2022
Staff members were courteous from the car to the room and in both dining areas.
Great service and excellence
ByKIMANIred
29 June 2022
I had a wonderful stay excellent staff the location was beautiful and I didn’t even mind walking up the hill’s
Okay
ByVeroL
28 June 2022
No welcome, there was a line at check in, and we only had 2 sets of towels despite being 4 (and one set of body wash etc)
Service
ByKJB8
28 June 2022
Excellent service. Room clean, friendly response staff.
First trip to SF
ByTGWR
25 June 2022
For my first trip to San Francisco I wanted to make sure I stayed in a well located area easily accessible to the attractions of San Francisco. Intercontinental Mark Hopkins is the perfect place with the kindest staff!
Needs to be updated
BySLCH16
25 June 2022
Historic but in need of updating and servicing. It was uncomfortably hot during our stay and even though we requested for the AC to be fixed it wasn't so we ended up having to just sleep with the windows open. Also the carpet was really dusty and we were sneezing during our overnight stay
Great Doorman service! Friendly, fast, polite and a pleasure to talk with.
ByRS2010
22 June 2022
Loved the Doorman - Friendly, fast, polite and a pleasure to talk with. Not at all thrilled with the room. In desperate need of an overhaul. No room in the bathroom for any toiletries/makeup, etc. Loud wind whistling sound on the 9th floor. Furniture is dated. Not enough usb outlets. Old Keurig coffee machine, that failed to work 3 out of 5 times. Lack of caffeinated coffee upon arrival. Dining room closed on Sundays. Unfortunately I remember when the Mark Hopkins was an upscale hotel. Not so much anymore.
Not responsive, couldn't care less
Byjonathan281
22 June 2022
We stayed here with our family as a last stop of our vacation thinking it would be the best. Big mistake. The small double beds were lumpy, only 1 pillow per person on each bed. Went to workout and they had music playing loudly so I couldn't listen to my own. Asked 3 times for them to turn down music over 45 minutes and they couldn't fulfill that simple request. Asked to talk to manager and they say he is away for 3 weeks. No assistant manager offered. Told them hand sanitizer was out on 14 floor. Still out when we checked out 15 hours later. Not worth the 44,000 points we wasted to stay here one night. Very, very disappointed.
Great location
ByEnrique3308
16 June 2022
Great stay in a good area. Transportation is really close by along with plenty of food places near by. The hotel had a very nice bar with good drinks. Staff was very friendly and helpful.
Iconic Location
ByHPCamp
13 June 2022
This is an iconic location that enabled me to experience the city in a wonderful way. The view from the Top of the Mark was amazing and is a must do for this hotel. Loved it and recommended it highly!
Great vista point
ByDavid730
09 June 2022
This is a great place to have the view of San Francisco. A historical hotel with well maintenance. Public transit will be a concern if you have lots personal belongings.