 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Attentive Staff
ByCatholic Bishops
27 September 2016
From the moment I drove up to the Hotel the valet, front desk, concierge, the staff at the Top of the Mark everyone treated me as if I was special. My takeaway was how well the staff is trained.
Lovely Location and Thoughtful Service
BySadahege
22 September 2016
While the room decor is a little tired (and the tile grout needs to be refreshed), this is a lovely, historic hotel in a beautiful location. The staff are very friendly, attentive, and cheerful. My favorite thing - the housekeeper wrote a thank you note for our tip. Very sweet. It was the designated hotel for the wedding, so that's why we stayed there. If visiting again for business or leisure, we might choose a lower-priced option, but we really enjoyed our stay here.
Cordialidad
Byrihogo
21 September 2016
Destaco la cordialidad y amabilidad en la atención por parte del personal del hotel además de lo confortable de las instalaciones
Excellent Accommodations
Byfastpitch99
19 September 2016
If you have the means, this is the place to stay. Great views. Excellent rooms. No complaints.
Worst hotel ever stayed
BySimon Z
16 September 2016
Very rude front desk, over charged bill and noise rooms
Not a great value.
ByGeorge209
14 September 2016
For the price, especially the "Deluxe" room we payed for, it was a low value. The location was good, but the room felt more like a cheap chain hotel.
Hervorragend für einen San Francisco Besuch
ByReisefuchs66
11 September 2016
Das Hotel liegt auf Nob Hill, somit hat man einen tollen Ausblick auf die Stadt, die Stadt allerdings zu Fuss zu erkunden ist eine Herausforderung bei den steilen Straßen. Unbedingt Club Continental buchen, da ist das reichhaltige Frühstücksbuffett sowie Hors d' oeuvre sowie Wein und alkoholische Getränke inklusive.
Im Top of the Mark hat man einen fantastischen Blick auf die Stadt und eine hervorragende Barkarte. Toll ist der freie Town Limousinen Service am Morgen und Abend im Radius von 1 Meile
Great Hotel
ByPegs54
10 September 2016
The view was incredible. Cable car line right in front of hotel. Staff was very attentive and friendly.
Great property with friendly service
ByVersace C
09 September 2016
The location of this property is fantastic. You can enjoy few walk distant to major places in Downtown SF. Nice view from room and the balcony on the top of the hotel. My girl and I love this place and would definitely come back at IC Mark Hopkins San Francisco.
Bad staff attitude and incorrect billing
BySteveCNY
08 September 2016
Rude and inflexible staff at the Top of the Mark.
We were also billed incorrectly both at the Top of the Mark and for our rooms.
Mark Hopkins San Francisco
Bycvranizan
07 September 2016
Overall a great old hotel. Friendly staff who seemed to genuinely care about their guests. Would certainly stay here again.
Unique hotel compared to other IHG brands
Byklif01
07 September 2016
My wife and I stayed here as a quick getaway. It's more expensive than we would normally pay, but with rewards points/anniversary nights we decided to splurge. We enjoyed the location, had great views, and had no issues with the stay. I think the only silly thing is traffic that drives into the courtyard by driving over the sidewalk. We were nearly hit a couple times.