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InterContinental Mark Hopkins San Francisco

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Hotel Reviews for InterContinental Mark Hopkins San Francisco
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 1659 reviews
88%
Recommend This Property

Ratings Breakdown

1659reviews

  • 5 Stars
    1086
  • 4 Stars
    313
  • 3 Stars
    131
  • 2 Stars
    76
  • 1 Stars
    53

In the heart of the city

By

25 July 2017

Very nice hotel, with excellent staff. My only down side was a room booked for 2 adults and 1 child with 1 king bed. In order to have a cot another $30 charge. That seems a bit ridiculous. How about for 3 people you have 3 places to sleep included The hotel is beautiful regardless

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Great hotel for a quick stay!

By

23 July 2017

A really nice hotel for a quick stay. This was my yet another visit there and it meets the needs of a short business stay. It is old-styled and the rooms are comfortable with a set of amenities such as the gym and the lounge. The location of the hotel is great and the staff is friendly.

Some down-sides: it could use some renovations - especially in the corridors, the check-in unfortunately took a bit long each time merely due to the understaffing, since the hotel has carpets across the room, they should be cleaned more properly and more frequently - mine was simply alas dirty :(

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Felt safe and loved the spsce

By

20 July 2017

club

We had a very sad reason to be in San Francisco, but the hotel was very comfortable, quiet, and felt safe.

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Wonderful staff and best night of sleep in a very long time!

By

19 July 2017

Staff was very helpful when it came to directions around the city! Also with any other needs I requested during my stay. The pillows and mattress were to die for and would recommend anyone to stay here!

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SanFrancisco treasure

By

19 July 2017

club

The Mark Hopkins hotel provides the most satisfying experience while visiting SanFrancisco. It has a touch of glamour from the past yet is completely modern with every convenience available. Staying here added an extra thrill to our trip. The concierge , room service and all the staff are impeccable.

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Luxury and relaxation

By

19 July 2017

My wife was participating in the Avon 39 walk and we wanted to stay somewhere that would be comfortable and worry free. The Intercontinental Mark Hopkins fulfilled our wishes. As an ambassador member, our junior suite was upgraded to a one bedroom suite with an excellent view. The late checkout option allowed my wife to relax for a while after completing the walk and was much appreciated.

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Great "old world" experience

By

19 July 2017

platinumelite

Loved staying at the Mark Hopkins. It is a hotel deep in history and it "was a pleasure and an honor to have stayed at this Grand Ole Lady".

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落ち着いた部屋.広い洗面所スペース

By

18 July 2017

club

全体的に落ち着いた雰囲気が気に入っている。部屋も広く,大変くつろげる.めざましい時計があるのがいい.米国では必ずしもそうではない.

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Nice location

By

16 July 2017

platinumelite

very near to China town and great restaurants! Safe area with good supermarkets nearby.

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Great visit to San Francisco

By

16 July 2017

Great hotel in a great location with excellent food and service.

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Not bad.

By

16 July 2017

Although some unhappy, but those are not their fault I think. Case by case issue.

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Dissatisfied with our Mark Hopkins Experience

By

14 July 2017

The hotel entrance is fabulous... but this is where the positive portion of our experience at the Mark Hopkins ended. We could hear everything happening on the other side of the paper thin walls, staff was not helpful (valet ranking as the least helpful). Room service quality was mediocre. I have sent my concerns in an email, with no response. At this point I'm hoping this review will either help the hotel improve or prevent other travelers from making the same mistake!

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