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InterContinental Mark Hopkins San Francisco

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Hotel Reviews for InterContinental Mark Hopkins San Francisco
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 1365 reviews
87%
Recommend This Property

Ratings Breakdown

1365reviews

  • 5 Stars
    875
  • 4 Stars
    262
  • 3 Stars
    115
  • 2 Stars
    66
  • 1 Stars
    47

Great staff, great hotel, world-class views.

By

05 July 2016

My wife and I made a quick train trip up to the Mark Hopkins for a one-night anniversary stay. This was our first stay at the Mark Hopkins, and all I can say is that Haley, our front desk receptionist, did an absolutely wonderful job of ensuring our stay was nothing short of spectacular. Thank you so much. We will definitely be returning to enjoy all this wonderful hotel has to offer.

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Estancia muy confortable

By

30 June 2016

club

He tenido una buena experiencia, como pretendía el contratar con un Hotel Intercontinental.

Posted byHotelStaff
04 July 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Jose Pineda Front Desk Manager
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Don't use the Shower!

By

30 June 2016

club

Water pressure is horrible in the bathroom! Feels like water dripping versus a shower.

Posted byHotelStaff
04 July 2016
Thank you for sharing your feedback from your recent stay at the InterContinental Mark Hopkins. I am deeply disappointed to read about about the experience you had with our facilities. At your earliest convenience will you please reach out to me at ICMarkHopkins@ihg.com. We do hope you will give us the chance to serve you again. Kind Regards, Jose Pineda Front Desk Manager
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Fantastic for a weekend getaway

By

29 June 2016

club

A close friend recommended this hotel for my short weekend getaway to San Francisco, and we was right by all means. Excellent property at a very convenient spot, on the top of Nob Hill, with two cable car lines right in front and a very easy walk down to city centre (prefer a cable car or taxi to return, these are some really steep roads in the area). The room was very clean, the bed very comfy, the bathroom excellent. Internet is also very good.

A few notes/remarks:

- Rooms in lower floors are quite noisy.
- Very expensive in room bar, $7 for a bottle of water is kind of an exaggeration. I'd expect to get one bottle per day for free, after all it's just water.
- Front desk staff should make sure to proactively inform about internet access, which has to be charged to the room but charges are invoked for members. I had to make a call and then ask again to make sure I can use more than 1 device (it is up to 4). All this should be provided during check in, proactively. This is not a complaint, but rather a suggestion for perfection.

In conclusion, it was an excellent stay. I will seriously think to stay there again next time I visit the Golden Gate City.

Thank you Intercontinental Mark Hopkins!

Posted byHotelStaff
06 July 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share all your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Jose Pineda Front Desk Manager
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You won't regret staying here!

By

29 June 2016

club

Although I booked one of the lower rooms that they have, I was treated like VIP. The hotel is beautiful and the views from certain rooms is spectacular.

Posted byHotelStaff
04 July 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Jose Pineda Front Desk Manager
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Iconic and memorable

By

28 June 2016

platinumelite

Fabulous hotel stay in a historic landmark building. Sitting at the top of a hill in San Francisco there are wonderful views. The staff is courteous and very professional. The room was comfortable and had all of the conveniences. Overall an excellent stay.

Posted byHotelStaff
04 July 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Jose Pineda Front Desk Manager
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Fathers Day trip

By

23 June 2016

platinumelite

Totally fun stay. Enjoyed the great service, meals, helpfulness of all the staff, beauty of hotel.

Posted byHotelStaff
27 June 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Abby Derohanian Front Desk Manager
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Poor water supply

By

20 June 2016

The temperature of the water in the sink and the shower constantly shifted between hot and cold making for an unpleasant experience. Additionally the shower had very poor water pressure making a bad situation worse.

Posted byHotelStaff
28 June 2016
Thank you for sharing your feedback from your recent stay at the InterContinental Mark Hopkins. I am deeply disappointed to read about about the experience you had with our facilities. At your earliest convenience will you please reach out to me at ICMarkHopkins@ihg.com. We do hope you will give us the chance to serve you again. Kind Regards, Jose Pineda Front Desk Manager
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Outstanding Stay

By

14 June 2016

club

Excellent! I can't say enough...made SF even more special!

Posted byHotelStaff
14 June 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Abby Derohanian Front Desk Manager
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Great Views!

By

13 June 2016

Nice hotel but a hike from the BART. A bit pricey with a water bottle in the room for $7! Come on! Did have complimentary internet so that was a bonus. Loved the fact the hotel tries really hard to conserve water.

Posted byHotelStaff
16 June 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Abby Derohanian Front Desk Manager
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Great stay in San Francisco

By

13 June 2016

club

We stayed at the Intercontinental Mark Hopkins for a family vacation. The location was convenient for all of the places we wanted to see. We were able to walk to China Town, Fisherman's Wharf and Union Square with ease. It was very clean, quiet and comfortable. The hotel staff was excellent and courteous. I would definitely stay here again.

Posted byHotelStaff
16 June 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Abby Derohanian Front Desk Manager
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good experience

By

13 June 2016

club

I had a nice experience in San Francisco Downtown.

Posted byHotelStaff
17 June 2016
Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am delighted to read that you had an enjoyable visit and will share your feedback to the staff. Thank you again for your review and we look forward to welcoming you back. Kind Regards, Abby Derohanian Front Desk Manager
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