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実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー＆評価を確認してから掲載しています。
92%
のお客様がこのホテルをおすすめしています。
総合評価 4.5
92%
のお客様がこのホテルをおすすめしています。
|
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー＆評価を確認してから掲載しています。
92%
のお客様がこのホテルをおすすめしています。
総合評価 4.5
92%
のお客様がこのホテルをおすすめしています。
|
Excellent location for staycation
ByAshAzmn89
11月 24, 2020
What’s not to like about the location; connected to Bugis MRT via the Bugis Junction Mall with its own dedicated entrance. It is just convenient. I apologise for not remembering the name of the female staff who checked me in, and while I was the third guest in line she served, it was almost non-stop for her and she remain professional and despite wearing the mask, it is like as if I can see her smile shining through them. She very promptly did the necessary and I received the keycards soon after. The room is well maintained, bed was comfy, though I wished there were more bottled waters provided, but a quick call to ‘Instant Service’ and my request for additional bottles was delivered within 10mins. Room cleanliness was almost perfect, until I discovered a small plastic wrapper under the sofa, but all else was good. I did not notice an Express Check-out box to drop the keycards or did I missed it, I’d actually prefer to drop the key cards then to queue to just check-out and have the bill emailed to me for convenience. Lastly, thank you for making my short staycay a pleasant one and I wish that your team continue to remain safe and well. I look forward to future stays at this property.
アンバサダー特典
ByPipita
11月 20, 2020
ロイヤルカスタマーとして、常に顧客を大切に扱ってくださるホテル。客室から何か電話でお願いすると、その時の対応もとても丁寧。
Bliss
ByTLP04
11月 20, 2020
My stay was a wonderful time. The room was quiet and peaceful. It’s big with a fantastic bed!! The topper is Devine!
The bathroom is great. A wonderful rain shower and a super comfortable bath.
The front of house staff were so wonderful. Their service was outstanding.
Thank you IHG I’ll be back.
Bad experience w/ rude front desk staff
By1Ewol
11月 20, 2020
Overall the hotel hardware was very well maintained for its age. We wanted to like hotel and would love to recommend it and come back again, if we didn’t encounter this Very impolite front desk staff, named Aloysious. He literally lied to us saying all the grand deluxe rooms are fully booked when we are actually entitled to room upgrade for our package. Cos we then checked on the hotel official website there are still 3 of these rooms available. So We ended up paying additional $100 for the upgrade to junior suite thinking club privileges was included. But he yelled back loudly at us saying “I DID NOT SAY CLUB PRIVILEGE IS INCLUDED”!!! That’s the first time we ever seen a hotel staff so rude and raised his voice and stared at us. The look he gave us is we feel like he wanna dashed out of the front desk to catch us by our collar! I have say “ alright then it must be miscommunication nvrm “ when this should be what he saying rather than raising his voice in anger. Hotel should have more well-trained and polite front desk staff, not someone with such low EQ and Totally NOT customer oriented. Thus, frustrated me to some degree. Whilst my room was comfortable, my meals were generally abv average and my lobby lounge experience was unforgettably brilliant, the situation surrounding the suite upgrade left a rather sour taste in the mouth.
great value for staycation
ByDad and Mum
11月 20, 2020
Breakfast included and dining credit plus additional discount to dining venues are great.
Next to Bugis Junction for shopping and Bugis area for walking tour and limitless food choices.
Great Family Staycation
BySang2020
11月 19, 2020
Much welcomed by staff and food at Ash & Elm is wonderful. Nice comfy bed but could place additional hard pillow in cupboard. Toiletries are top notch, good for skin. Shower a little small though.
Bed
BySonflower5
11月 19, 2020
I would like to commend that the king size bed that we had was way too soft. Mum and myself had a backache after sleeping on it.
Suite surprise was a sweet surprise
ByGlitter123
11月 18, 2020
We loved everything about the hotel, from the staff to the furnishings and the way it's designed. Staff were attentive but not intrusively so. Calls to room service were answered and attended to almost immediately. Absolutely amazing service, will definitely return.
Post Pandemic Staycation
ByHoobaspank
11月 18, 2020
I bought an attractive staycation voucher with dining credits through Klook. Check in was not seamless. Someone at the door could have guided on where we should queue and everyone was checking in at the same time. Overcrowded. I ove how comfy the bed was, how Cosy the room was, how clean the bathtub was. Only downside is, there was no bidet still, basic toiletries of 1 shampoo, shower gel and lotion each. 1 bar soap at the sink and that's it. No cotton buds etc. Queue for breakfast was unnecessary, there were plenty of tables at the lobby lounge but we were made to wait in queue for 20 mins. Food was not hotel standard.
Everything was great!
Bysyakilahh
11月 17, 2020
The location is convenient. Everything was nearby, the room and service was beyond our expectations! Would definitely recommend and come back again!
Family stay
ByYunamum
11月 17, 2020
We have a lovely stay overall although the check in process was a big disappointment.
We liked the breakfast at the club lounge the most. Despite the situation of Covid and not having buffet style, they provided wide selection and the quality was excellent.
The hotel had sanitizer every where and felt they are handling the Covid well.
Great Staycay at Intercontinental Bugis
ByDEEE
11月 16, 2020
Wonderful service, well maintained hotel even though this was built a few decades ago! Attentive staff from checking in to dining to checking out. Conveniently linked to Bugis Junction.
The default pillows were too soft though and may not be suitable for many. Do call housekeeping for pillow menu.
I indicated my booking as a romantic getaway, but no special surprise arrangement though.. but the overall experience was fantastic!