STAYBRIDGE SUITES EAU CLAIRE - ALTOONA

Great breakfast, complimentary laundry

ByDentist

August 28, 2018

This hotel could be so good. Unfortunately, there were a few important problems which make me hesitant to recommend it. Front desk was “bored”, dogs barking late at night (I had one right above us). Dogs were everywhere. No public ice maker in the entire hotel, you had to wait until your room refrigerator spit a couple out. My sheets were uncomfortable because of the pilling at the head and feet. The pillows were half the size of a standard pillow. Many hotels are going with this size, but expected better of Staybridge. Our kitchen counters were “clean” only to the first 8 inches. The back half of the counters were absolutely filthy, covered in crumbs and dirt. Our windowsills had ants crawling on them.
Now, the positive: their courtyard was beautiful, the furniture very inviting. We sat outside in the evening, enjoying a complimentary beer. We made use of the compliment laundry room. We had brought our own laundry soap, but the small hotel store had some too. The machines were free, the room very clean and well maintained. We had been traveling over 3000 miles, so to have clean clothes was a special treat. The food staff in the morning were always courteous.
THIS REVIEW AUTOMATICALLY GAVE 4/5 STARS. I BELIEVE IT SHOULD BE 3/5.