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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 837 reviews
88%
Recommend This Property

Ratings Breakdown

837reviews

  • 5 Stars
    584
  • 4 Stars
    136
  • 3 Stars
    41
  • 2 Stars
    35
  • 1 Stars
    41

Great hotel with Excellent Staff

By

February 07, 2023

The hotel was clean. The free airport shuttle was fast and easy. The bed was comfortable and the room was spacious. If I could rate anything more than exceptional, more than 10 stars, it would be Dee at the front desk. Dee was amazing!! She was friendly, fun, and helpful, she went out of her way to answer all of my questions, remembered me, and greeted me every time she saw me in the hotel. People can make or break a customer-focused business so Staybridge needs to realize they have something special with Dee. When I stay at a hotel I want a clean, affordable, and comfy environment, and this hotel checked all the boxes. If I return to our conference next year, I will stay at this Staybridge due to the excellent care I received from Dee. Thanks, Dee!!

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Not acceptable

By

January 31, 2023

Elizebeth at the front desk was not welcoming, cold and in my opinion found her to be very rude and not friendly. Which is not a good fit for a front desk staff. Within one week I received a complete different customer service experience from my last visit. Last week, Mrs. Dee welcomed us with welcoming vibes. Greeting my family immediately at the door. She made me feel right at home. She was simply amazing at what she does. This experience is reflected in my last comment for this hotel where I left this hotel a 5/5 review. And today, I could barely get into the building because no one was at the front desk. This place is a hit or miss depending on the staff that greets you. I have stayed at multiple locations and have never encountered individuals who are not willing to make any accommodations for their loyal guest. Nick who is the manager is not well suited for such position. A complete waste of space. Not helpful whatsoever. As a loyal ihg member, i must admit that this has been by far my worst experience I’ve ever had staying with ihg. Asking to speak to the manager was met with complete ignorance and lack of hospitality. In my honest opinion this hotel should hire more staff like Mrs. Dee. She should do so a class to train these staff how to run a hotel. She takes initiative and seems to love what she does. This visit was not it. I no longer recommend this hotel and this will be my last stay here. Let’s see how the rest of my stay goes. I will keep you guys posted. Until next time 🙂.


Previous review: 5/5

This hotel is everything! The staff, service, amenities, pool and breakfast buffet are all top notch. Mrs. Dee made us feel right at home. She answered all our questions and whenever we asked for anything she was always ready to help. What an amazing soul. I totally recommend this place. This should be the standard for all hotels.

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NICE PLACE

By

January 23, 2023

FROM OUT OF TOWN, EASY TO GET TO AIRPORT. NICE BAR, NOT TO FAR FROM DOWN TOWN.

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Great room and facilities

By

January 22, 2023

Great experience and fantastic hotel and staff ,met the owner and the manager and was well looked after, great hotel for flying in and out of Miami.

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Great place to be

By

January 18, 2023

I liked that I was able to get picked up from the airport to the hotel and was able to check in without any hassle. Staff was warm and friendly. Rooms were comfortable. Met the needs I was looking for.

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great

By

January 18, 2023

You have just disappointed me by requiring this additional response ...

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Great customer service

By

January 17, 2023

The staff was very helpful giving us information about the area. The only bad thing was there is no restaurants or shopping that you can walk to. They do offer a shuttle to take you to dinner. But you are limited to three restaurants.

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Complimentary Hotel Shuttle and great rooms

By

January 16, 2023

Great comfortable and clean rooms. Loved the complimentary hotel shuttle and breakfast. Perfect for a one night stay before or after a cruise. Just a note: there’s no drugstore or restaurant in walking distance but that’s not the hotels fault. We got in later in the evening and took a Lyft to a Walgreens and DoorDashed food to us which wasn’t a problem but may be a worry to others if they are trying to conserve extra costs while visiting Miami. If you arrive earlier than we did they have a happy hour in the lobby area. It was cold when we visited in January so we didn’t get to experience the awesome looking fire pit area or outside bar by the pool which looked fun.
Definitely great accommodations and value. Location is a pro and a con but as I said definitely not the hotels fault

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Great service, great breakfast and social hours.

By

January 13, 2023

Great service, welcoming and helpful front desk, clean hotel areas and rooms, great buffet breakfast and social hours. Nice room with good kitchen. I will definitely be back at some point. Special shout out to Dee at the front desk.

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Very helpful

By

January 12, 2023

The shuttle bus driver was awesome! Very helpful and enthusiastic. The hotel was clean, well kept, and nicely located. The meet and greet was a really nice surprise

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Recommend

By

January 11, 2023

platinumelite

Staff was so nice and the rooms were comfortable. Location was also a plus. I would recommend for all ages, all occasions.

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Great shuttle to hotel

By

January 07, 2023

Close to airport.free shuttle..next tome would stay closer to port

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