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STAYBRIDGE SUITES WATERLOO - ST. JACOBS AREA

Staybridge Suites Waterloo - St. Jacobs Area

Welcome to the Brand New Staybridge Suites Waterloo/St. Jacobs; an all-suite, IHG Hotel. As the newest hotel in the Waterloo Region we are proud to offer full suites with kitchens, spacious bedrooms & work desks with free high-speed WIFI. Feel right at home & enjoy our complimentary hot buffet breakfast served daily with a variety of eggs, bacon, build-your-own waffles, fresh local fruit & much more. Join us for our Social Gatherings every week where we provide our guests with a complimentary light dinner while they mix & mingle with other guests & the staff at the Hotel. Unwind after a long day at our top of the line 24 hour open fitness facility or indoor heated pool with kids play area open every day from 6AM-10PM. In the heart of the St. Jacobs Market District, the Staybridge Suites is steps away from the St. Jacobs Outlet Mall & Canada’s Largest Year-Round Farmer’s Market. We are conveniently located a short drive from the St. Jacobs Village, the internationally known University of Waterloo, Schlegel Villages, ON Semiconductors, Ultra Manufacturing, Blackberry & more. Stay relaxed at the Staybridge Suites Waterloo/St. Jacobs. Guests love the local heritage & culture of St. Jacobs we have incorporated into our Hotel. From the Mennonite made furnishings, & custom glass work to hand stitched quilts & Mennonite artwork presented throughout the hotel. All guests enjoy these unique features & return regularly to get away from their busy lives. We look forward to seeing you!
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Quick Info

Hotel Highlights

  • On-site Guest Self-Laundry Facilities
  • Complimentary Breakfast
  • Standard Wireless Internet service is free for all members
  • On-Site Fitness Center Available
  • Guest Rooms with Full Kitchens

Limited Time waterloo Offers


Highlights
Highlights subtitle
Complimentary Breakfast, Social, Parking & Laundry
Pet Friendly Hotel
Meetings & Events
Extended Stay Rates Available
The Perfect Day In St. Jacobs
Complimentary Breakfast, Social, Parking & Laundry
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Start your day with our complimentary buffet breakfast, including a rotation of eggs, breakfast meats, breads and pastries, yogurts, hot oatmeal, fresh fruit, juices, coffee and more, served daily 6:30-10:00AM. Enjoy our complimentary Social and rotating menu every Monday-Wednesday 5:30-7:00PM, as well as complimentary parking and on-site laundry!
Pet Friendly Hotel
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We welcome all guests, even your furry four-legged friends. Please contact our hotel and inquire about our Pet Friendly policy. Don't forget to ask about our specialty dog treats available at check-in!
Meetings & Events
hightLightsImages
Staybridge Suites Waterloo/St. Jacobs offers over 1,500 square feet of versatile meeting space boasting large windows with natural light. Our Woolwich Room is available in a variety of arrangements, with audio-visual aids, and catering options available. Contact us today!
Extended Stay Rates Available
hightLightsImages
Are you moving or relocating? Staybridge Suites Waterloo - St. Jacobs Area offers extended stay comforts with our apartment-style suites offering fully equipped kitchens, ensuite bathrooms, spacious living room areas, complimentary storage space, and complimentary guest laundry. Contact us today to inquire about our extended stay rates!
The Perfect Day In St. Jacobs
hightLightsImages
There's so much to do in the Waterloo/St. Jacobs area. Home to Canada's Largest Outdoor Year-Round Farmer's Market. See a show at St. Jacobs Country Playhouse Theatre, Great Local Shoppes, Dining, Hiking Trails and much more!

pet policy
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local guide
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groups and meetings
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GETTING HERE

STAYBRIDGE SUITES WATERLOO - ST. JACOBS AREA
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 133 reviews
92%
Recommend This Property

Ratings Breakdown

133reviews

  • 5 Stars
    101
  • 4 Stars
    18
  • 3 Stars
    8
  • 2 Stars
    5
  • 1 Stars
    1

Not the cleanest and no towels

By

July 05, 2022

No towels at the pool, no extra towels the second day for our room. Pool was full of hair. The pool deck had garbage on it from the night before. People drinking alcohol pool deck next to no drinking sign. Kitchen cupboard doors were dirty

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Many Issues

By

June 25, 2022

club

Stayed here for 4 nights in June 2022. Had very high hopes for the hotel since it is a relatively new hotel and it offers a suite with a full kitchen including a full-sized refrigerator. Unfortunately, my actual stay there did not match my expectations at all.

First issue was that our room was not completely serviced prior to our checking in. There were no bath towels, no dishwasher tabs, no dish soap, no dish scrubber, and there were still dishes in the dishwasher. And, as we found out around midnight a few nights later when we went to use the sofa bed, there were no linens or blankets for it. So I have to question the overall cleanliness of the room with such a rushed pre-arrival servicing. The hotel did a supposedly full pre-arrival-type servicing the next day but there were still items missing from our room.

There was no fire sprinkler in the room - just a capped pipe and a sprinkler head-sized hole in the ceiling where the actual sprinker should have been.

Then one of the two elevators broke on Friday evening and was not fixed before we checked out on Monday. Made getting to our 6th floor room challenging at times with all guests using a single elevator. Additionally, the floor and walls of the elevator were dirty. We asked the hotel to clean them, which they attempted to do, but the result was still not satisfactory.

There were a number of other issues such as the shower drain draining slowly - seemingly something new every day - but one other huge issue was that at breakfast one morning (so I have to presume that this happened other days, too, but out of my sight) there were children picking up breakfast items such as English muffins and blueberry muffins with their bare hands and then putting them back into the bins. This was so disgusting that that morning we went out and paid for breakfast rather than eat in the hotel.

There were some positives about the stay, too, including that despite the number of kids in the hotel the rooms were quiet. And the full kitchen, when cleaned and properly stocked was useful.

We have tried working with the hotel and Staybridge Suites customer service on Twitter on adequate compensation for all of the issues with our stay but have gotten nowhere and feel that we have been treated completely unprofessionally (the hotel has not returned my calls so they have basically blown me off and apparently do not care if I ever stay there again). I have been an IHG member since 1995 and have never been dealt with in this manner before, even when I have had stays worse than this one. Makes me question whether I can trust staying at their hotels in the future.

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I loved everything about thus hotel and the breakfast was great

By

June 20, 2022

Amazing place. I can't wait to go again and stay longer

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Mediocre Experience

By

May 05, 2022

The hotel was clean. I have stayed in a wide variety of ihg hotels, and this one is the only one where I didn't feel treated like a "valued member". Without even checking my reservation, I was declined both late check-out or early check-in. We decided to go about an hour early anyway, and we were able to check-in to our room. There was no book in the room to indicate what amenities were available in the hotel or around. The bed was so soft it took some effort to get out of. We didn't use the pool or hottub as we had to book times, but since we didn't have an amenities book in the room, we were unable to do that. When I called down to the front desk to inquire, the call was not picked up. This happened twice before we just didn't bother anymore.
I was deeply disappointed with this hotel given that it is more costly than other Staybridge Suite hotels (granted in different areas). I was expecting the standard that I have been accustomed to, and I didn't feel that standard was reached.

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FAQs for Staybridge Suites Waterloo - St. Jacobs Area

  • Staybridge Suites Waterloo - St. Jacobs Area offers fully furnished in-room kitchens in all rooms. Our full kitchens have everything you need to cook your own meals while traveling. Visit our Amenities page for more details. 

  • Yes, when you book your stay at Staybridge Suites Waterloo - St. Jacobs Area direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.

  • Complimentary parking is available at Staybridge Suites Waterloo - St. Jacobs Area for hotel guests.

  • Yes, Staybridge Suites Waterloo - St. Jacobs Area has an indoor pool.

  • Yes, Staybridge Suites Waterloo - St. Jacobs Area currently offers grab-and-go options for our complimentary breakfast.

  • Breakfast at Staybridge Suites Waterloo - St. Jacobs Area is available from 6:00 AM to 10:00 AM.

  • Check-in at Staybridge Suites Waterloo - St. Jacobs Area is from 3:00 PM, and check-out time is 12:00 PM. Contact the hotel directly for options available for early check-in or late check-out.

  • Yes, the Staybridge Suites Waterloo - St. Jacobs Area offers free WiFi!

  • No, there is no on site restaurant at Staybridge Suites Waterloo - St. Jacobs Area.

  • Yes, there is an onsite fitness center at Staybridge Suites Waterloo - St. Jacobs Area.

  • Rates for accommodations at Staybridge Suites Waterloo - St. Jacobs Area vary by season. For your rate options, please input your dates.

  • The Staybridge Suites Waterloo - St. Jacobs Area has 72 guest rooms. Enter your dates to view available rooms for your stay.

  • Pets are welcome at Staybridge Suites Waterloo - St. Jacobs Area. Our Pet Policy: We welcome our four legged guests! We are Pet friendly! Guests are welcome to bring pets no more than 80 pounds. The pet fee is 100 CAD per stay for six nights or less , or 200 CAD for seven nights or more. Pet agreement must be signed at check in..