Rated 3.9 out of 5 by 226
Rated 5.0 out of 5.0 by Spleech Excellent stay
I had lost my voice and when we went to breakfast, the manager (sorry, I didnt get his name!!) offered me hot water with lemon and honey! Really nice touch. The whole of our stay was excellent
December 5, 2013
Rated 4.0 out of 5.0 by SiFocusUK excellent staff, good room and great food
This is one of the many times I have chosen the NEC Crowne Plaza whilst attending various events at the NEC and the staff were very friendly and helpful as usual. We did notice that the carpet in the room was wet in some places obviously as a result of being cleaned but avoiding that small area was no big deal.
The heating in the room was barely able to warm the room up but we like our room to be warm, it didn't reach the 24 degrees it was set to but the air conditioning units in this hotel are quite old.
We ordered in room dining and the food was excellent, both the quality and the portions were very good indeed.
Once the room next door had quietened down we had a very good nights sleep.
The breakfast included was a very good quality (apart from the defrosted melon balls) and there was certainly plenty of choice to fill yourself up for the day ahead. As always the staff were very friendly and helpful.
This is, however, the first time that I have been charged £10 to park in the car park whilst staying at the hotel and would make me think twice about staying here when the main car park next door is only charging £8!
The hotel is a very short walk from the NEC itself and indeed closer than normal car parked which is potentially the only benefit to staying at the hotel car park, if you have stayed the night and paid for the room though, this should be included and always has been so policy must have changed.
In all its an ok hotel to stay in, made great by the staff that work here.
December 3, 2013
Rated 2.0 out of 5.0 by Bobbinethebuilder Not quiet right
Booked for 3, checked in as 3, clarified by staff. Room set for 2.
Requested linen, gown, towels and mug for third person, waited over an hour and got linen and towel. Due to Xmas party, couldn't get to bar, gave up.
Room comfort difficult to obtain, either have noise of fan and cooler room or turn it off and have over warm room. This is alongside pillows which were as hard as rocks. So to a sleepless night. Trainee advised that breakfast was included in package........ Oh no it wasn't.
At least we didnt get a view of a crane & building works.
Claire did offer 25% of total bill.... Small consolation.
Disappointing as previous stay was satisfactory.
December 3, 2013