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Rated 3.7 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by Banquet staff among best I've worked with I was there as a vendor for the SPINLIFE show, banquet staff prompt, knowledgeable, polite and accommodating. Thanks John Sunrise medical February 26, 2014
Rated 4.0 out of 5.0 by Water Temperature an Issue My experience was good with the exception of having no hot water for my morning shower on two of my three mornings. The first morning produced only cool water. The second morning produced water that I can describe as barely warm. The third morning produced a comfortable hot shower. One other negative was a shower curtain with a mildew odor. The bed was very comfortable February 15, 2014
Rated 1.0 out of 5.0 by Floored by response to reservation At check in (3:00) I was told if there was not a roll away bed (which was requested weeks in advance) in the room when I got there to check back with them at the desk. There was none and when I returned to the check in desk, I was told there were no more available. 90 minutes later as I was leaving my room they were delivering a roll away bed to the room next to mine. They did, however, supply me with extra blankets and pillows to sleep on the floor. February 6, 2014
Rated 3.0 out of 5.0 by Needs maintenance Elevators not working, had to use freight elevator. King mattresses are worn out. Complained and got moved to another room also with a worn out mattress. February 5, 2014
Rated 4.0 out of 5.0 by amenities issues TV control had issues - could not use the channel up button only the down Also using the service elevator when the two elevators are out of service is not a pleasant experience. Getting stuck on an elevator is also not exactly a calming experience/ February 5, 2014
Rated 2.0 out of 5.0 by Lucky the conference was at the hotel Made reservations for 3 nights. IF the conference I was attending was not at the hotel, I wouldn't have checked in the first night. First, I requested a mini fridge and a microwave for my room two weeks in advance. When I arrived for check in I was told they were all out. "First come first serve" the front counter told me. I told them I knew that they would be busy and that is why I requested 2 weeks in advance. Still, they gave them away to the first people that were there that day. Second, the wifi offered was free in the lobby, BUT $8 bucks for 24 hours in the room. What? Forget that. Third, the elevators. Enough said? They were not working for the first day and half. Had to use the utility/maintenance one a few times. The rest of the time I used the stairs. And I stayed on the 6th floor. I guess I did get my exercise. The elevators were terrible. After that first day, I don't know if they got fixed or not, I didn't check, I just went up and down the stairs. Fourth, the Outdoor/Indoor pool. The water was cold on the inside and the outside part was frozen. Where is the pool heater? I swam in winter weather at other hotels and I didn't encounter this at the time. So 15 minutes of swimming and that was it. Next time with the kids, another hotel would be worth while. Fifth, the front desk person was rude when one of my key cards would not work. I asked for another and she grilled me 20 questions and then tossed the card on to the counter top when she was done. The key did work, so things were looking up. After of course, going up and down the stairs to find out the key didn't work in the first place. One the bright side, the room was comfortable. The heat worked, the water worked, the t.v. worked and the beds worked. I guess my expectations were met on this front. The cleaning staff was excellent and very friendly. I wish I saw them when I checked in. Another bright side was the conference was great. And staying in the same hotel as the conference allowed me to meet and greet more people than I would have if I had to come and go. I hope the Crown Plaza regroups and continues to get better. Because over all, if I had my mini fridge, microwave, thawed water in the pool and the elevator worked, the stay would have been very, very good. As of now, I would not by choice stay here. But I may try again since I did notice a few bright spots. As long as The Crown improves it would be worth while to stay again. February 5, 2014
Rated 5.0 out of 5.0 by It was Magical I stayed threee nights for the Magi Fest Magic convention. The earliest I got to bed during my stay was 3am. The room was comfortable, and clean. Food and Cocktail prices a little higher than I'm used to, but not overly so. Check-in and out was quick, staff waas friendly and helpful. I look forward to returning. February 5, 2014
Rated 3.0 out of 5.0 by Good but... While the room was nice, the hotel only supplied coffee, no tea, no refrigerator and no free wifi in the rooms. I was there for a convention that needed 2 extra overflow hotels, so the restaurant wasn't well staffed and food on the buffets was lacking for the amount of people that were there at meal times. Also heard the overflow hotels supplied extras that wasn't included at the host hotel such as free breakfast and internet in the rooms. Chair broke on my last night there. I wouldn't stay there except for the convention! February 5, 2014
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