Rated 3.2 out of 5 by 62
Rated 2.0 out of 5.0 by Chris0000 Dated property in a lousy city
The "upscale hotel" title on the hotel's website is certainly misleading. It's kind of dumpy.
My toilet ran all night and the tub didn't drain. (Housekeeping could have noticed that and had it fixed, but no....)
The property has a really disappointing restaurant, people were refusing to pay after waiting an hour to be served a very simple meal.
Elevators were slow and funky.
Just not very nice. It's not upscale. It's cheap. The pricing generally matches, so it's "good value" but you aren't getting a steal here.
The area is dull at best. If you need to be in downtown dallas, maybe this is a good spot, but I've stayed in plenty of nicer IHG properties.
June 10, 2013
Rated 3.0 out of 5.0 by SirRobert room not great atmosphere dated
My room was cold and damp. Thought it might just be temporary. Didn't get better. Later people yelling and fighting in room next door. Called twice but never got better. Finally just gave up. Only 2 hours of sleep. Not completely their fault but I will not be back.
June 8, 2013
Rated 3.0 out of 5.0 by Naem Room and housekeeping were excellent ...thrive sucked
Room and housekeeping were very nice! However the room service is disgusting and overpriced...my food was delivered cold. We ate at thrive and had the worst food service ever . The waiter literally took an hour to do everything and we were his only table. I called early morning of checkout before to get my bill amount and they said it was one thing and later that morning i get a bill agreeing with the desk clerk...however when i checked out he added 50$ stating that bill was wrong! This is a nice hotel if you dont care about decor or noise and want to save a lil but stay downtown. SKIP THRIVE all together and go to uptown!
June 8, 2013
Rated 5.0 out of 5.0 by TaylorMade georgeous
Wonderful escape from everyday wish I could havestayed longer
June 6, 2013
Rated 4.0 out of 5.0 by shaeshae confortable beds
out of towels when maids came in to clean rooms,,but very nice
June 6, 2013
Rated 1.0 out of 5.0 by FWTX Worst experience at a hotel
We were looking forward to our stay and a day out by the pool. When we checked in, we were told there was a private party and the pool was closed (were not told prior to or at booking). We got stuck in the elevator 3 different times, and our floor smelled like cigarette smoke when we arrived. We went to the floor where the pool is located to see what the private party was all about and were greeted by loud, obnoxious music and two "bouncers". Down the hallway there was a hotel employee and a barely dressed female in the "housekeeping closet" whose door was opened just as we walked by. We tried the restaurant for dinner, and despite being the only people there at the time, our food took far too long to come out. We asked the front desk for a taxi and she wrote down the number of "a guy she knows with a car service". When we called he told us he'd pick us up at 6:30 but called back and said he couldn't take us because it didn't give him enough time for his 7:00 appointment. This was one of the worst hotel experiences we've ever had.
May 29, 2013
Rated 1.0 out of 5.0 by Medos26 Not up to standards
As a seasoned customer, I have had the opportunity and sometimes chance to stay in a lot of Crowne Plaza Hotels around the world and sadly this one was by far the worse.
Though I was acknowledged as a Platinum member (in the same way you would be told that your shoe laces are untied), the service was obviously poor and staff were either extremely demotivated or lacked training but while waiting over 30 minutes to check in on my arrival I could only notice two people dealing with customers at reception (one of whom was dressed as a security guard) while other staff seemed to wonder around the place without not noticing the growing frustration from customers hoping to check in. Granted a big convention was taking place at that time and there were signs throughout the hotel greeting attendees but then why wasn't there more staff dealing with customers checking in?
When I finally got the key to my room I had to wait over 10 minutes for a lift as apparently there was a pool party in the hotel and people attending it were monopolizing the lifts and being very loud throughout the hotel.
I tried using the gym during my stay but it seems that the place had not been cleaned for a while and there was no water nor towels available.
Overall, if i compare with my experience of other properties it was a bad and unpleasant stay and I do not intend to ever come back
May 29, 2013