Rated 4.2 out of 5 by 114
Rated 4.0 out of 5.0 by Micolob Friendly Staff
Enjoyed my stay, mainly due to the excellent friendly staff.
The Club Room I stayed in was spacious and comfortable, although the air conditioning was erratic at best.
Breakfast, although included was poor.
Room service was good, although a bit over priced.
Location was excellent - just a few minutes from the airport and about 15 minutes in to the city centre.
February 23, 2014
Rated 1.0 out of 5.0 by CutieMinnie Front desk experience soured my stay here.
I noticed within 15 minutes of checking in that the current rate for my room was 24 Euros less than what I was charged. I asked the front desk and was told that if I had cancelled my Best Flexible Rate a couple minutes before I checked in and made a new reservation, the lower rate would have been honored but since I just checked in it was too late and there was nothing they could do. Bad policy and attitude. Literally ruined my night I was so angry. Room was lovely but my experience was overshadowed by the bad experience with the staff.
February 16, 2014
Rated 5.0 out of 5.0 by Claire. Perfect Stay.
I stayed in the Crowne Plaza, Northwood on Saturday in January
I was meeting my husband from a very long haul flight from Peru. He had a trip there which was somewhat demanding.
from the moment I entered the Hotel, I felt comfort and support. The staff were welcoming and answered all questions . I was offered a complimentary bottle of wine with dinner.
or room was beautiful, warm and comfortable.
My son was with me. We had a very good dinner, with very friendly service. Although we mixed early bird with another menu, we came to an agreeable arrangement.
We took the shuttle bus to the airport.
When we came back to the hotel, having met my husband, he was very hungry. He was given dinner while we just had coffee with him. We were facilitated in every way possible.
I could not have asked for anything more from this hotel, and it was good value. I would heartily recommend it.
February 2, 2014