Crowne Plaza Hamburg - City Alster

Hotel Front Desk: 49-40-228060

Hotel Fax: 49-40-2208704

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Hamburg Fuhlsbuettel (HAM)

- Distance from hotel: 5.28 MI/ 8.5 KM South l

- S1 towards Wedel via Ohlsdorf and main station. Get off at main station take metrobus line 6 towards Borgweg get off at Graumannsweg.

Hamburg Main Station

- Distance from hotel: 0.81 MI/ 1.3 KM South West



- Distance from hotel: 0.43 MI/ 0.7 KM North East

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- Car Parking Available

- Self-Parking Fee: 19.50 EUR

- In-house garage offers 170 parking spaces. Limited parking facilities available in front of the hotel, parking fee EUR 19.50 per day.

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Hotel Highlights

Our largest meeting room is a sleek and stylish space overlooking the light-filled central atrium of Crowne Plaza Hamburg-City Alster. Team up with the dedicated Crowne Meetings Director who will show you around our versatile rooms, help arrange your event and take care of all the details.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 193 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great bed and even better breakfast


October 27, 2014

Beds very clean and comfortable.Breakfast had a good range of cooked options. Also plenty of tables suitable for sole travellers. WiFi not strong signal in the room.

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Exceptional staff


October 26, 2014

The welcoming and friendly staff, especially the front office personnel made my stay

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Good food quality, but not 4 star standards


October 24, 2014

We planned a weekend trip to Hamburg and planned on staying in this Hotel.
When we arrived, the Hotel Lobby looked excellent and the Staff was friendly. We checked in and went to our room to see that our room, didn't had expected view to the Alster, but to a rubbish container and to the main street. The room was small, the bed was 140x200cm, and not as expected and announced a minimum 160x200cm bed and the carpet was dirty and unhygienic. The bathroom was small but clean.
We were supposed to get a welcome drink and dinner in the Hotel bar/restaurant, which didn't happen.
We needed to get a quick connection to be on time for our musical show we booked and we got wrong information, so we almost missed our show, because the connection we were told took us 30 mins longer than said.

Breakfast time was 7-11am, on sundays til 12pm. The problem with that was, if you weren't there at least 30 mins early they started to clean off the buffet and you didn't had the chance to enjoy all the variety of food they usually offer. The food itself was good, but the staff was unfriendly, the literally wiped you off the table while you were still trying to enjoy your breakfast, and they were highly unprofessional.

Those were the main reasons we were absolutely not happy with this Hotel. All in all the Hotel staff was unprofessional, mostly unfriendly (only one exception), the room definitely didn't had a 4 star standard, the breakfast as well, and it was definitely not worth the money we payed, although we already had a special offer.
I would not recommend this Hotel, not for a weekend trip, not for a business trip, not for anything. I am sure there are less expensive hotels with a better standard than this one.

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Komfortables Bett


October 24, 2014


Für einen Dienstreisenden blieben keine Wünsche offen.

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