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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 241 reviews
85%
Recommend This Property

Ratings Breakdown

241reviews

  • 5 Stars
    114
  • 4 Stars
    84
  • 3 Stars
    18
  • 2 Stars
    20
  • 1 Stars
    5

A nice view of Helsinki: 6th floor

By

August 07, 2015

club

Nice hotel, great pool! The location is a bit out of the city center, but the tram stop is right across the street. The room was great: all amenities needed (refrigerator, hot water heater, etc.)

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You Could Never Go Wrong With This One

By

August 06, 2015

I had a 20 hours layover in Helsinki, which made my day trip happened here. I made reservation through the third party website, but Crowne Plaza still consolidated my reservation with IHG membership. Thanks for that.
You can take Finnair bus from/to the airport, it takes 25 mins. About 6.20 Euros per trip, and they do take credit card for bus ticket which makes everything easy (Even American Express is accepted). Free Wifi on bus as well
The hotel is just 50 meters from the bus stop, it's about walking distance to the city center. I honestly find it's a nice location with park, and walking to the city center is always easy and enjoyable in Helsinki.
I was offered to Club room with Platinum membership, the lounge is cozy and quiet. I highly recommend it for business trip. The reception are friendly and helpful, I would say Crowne Plaza Helsinki is absolutely above the average than other Crowne Plaza i have stayed in Europe. So, if the price is good, just stay here!

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基本サービスがきっちりしているホテルです。

By

August 06, 2015

変換プラグの貸し出しやホテルのウエルカムコーヒーサービス・ウォターサービスなど滞在にあたっての不便さを感じないいいホテルです。

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Comfortable stay

By

August 05, 2015

Had a comfortable stay. Hotel is well located. Breakfast

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Pity

By

August 04, 2015

club

Pity that I was not recognized though it was my 3rd stay in this very hotel- 2 times as IHG employee and now as an IHG Rewards member. Did not feel any personal care

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Poor Service, and Poor cleaning

By

August 03, 2015

As a Royal Spire Ambassador, I expressively choose this hotel in order to benefit of some upgrades to me and my family and also some flexibilities.

The recognition of your membership level is extremely limited, and no gesture was done to make the stay nicer.
The staff limit himself to do only his job, their is no little plus that is usually expected when we are a royal spire ambassador,

I will for sure never come back to this hotel as I was really disappointed about the full service.
Also the rooms , were not well clean and well prepared every day.
it is definitely not a 4 star hotel

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No impact of feedback and guest review to Crowne plaza Helsinki

By

August 03, 2015

I don't see any reason for taking feedback when no action is taken by this hotel

As I had mentioned earlier, because of my company's deal, I am forced to stay in this hotel everytime.
And my complaints fall on deaf ears as there is no change!

Poor housekeeping, no cleaning of rooms or fresh linens, no vegetarian food options available and very bad breakfast spread!

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Exellent breakfast

By

August 03, 2015

club

Helpful service persons and excellent breakfast, good location.

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комфортная кровать и прекрасные подушки

By

July 30, 2015

club

комфортная кровать и прекрасные подушки, обслуживание в номерах среднее

Posted byHotelStaff
August 06, 2015
Dear Olun4ik, Thank you for your stay with us and for leaving a 5-star review after your stay! We wish you very welcome back to Crowne Plaza Helsinki in the near future. Best regards, Christina Eriksson, Front Office Manager
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Not value for money or luxury

By

July 27, 2015

I stayed multiple times at Crowne Plaza Helsinki last month due to company booking and no other hotel available during tat time.
My constant feedback was the same, and those concerns still remain - poor cleanliness of rooms and linen, air conditioners do not work, lack of vegetarian options in food, same breakfast over months. Crowne Plaza considers it to be a premium brand but I think Helsinki one does not deserve to be caled special.

Posted byHotelStaff
July 31, 2015
Dear P. Ashutosh, thank you for your stays with us and for your comments. I am sorry to hear that you are not satisfied with our hotel and that you have experienced problems during your stays. We value you as our guest and hope that you will continue to choose IHG for your future travel needs. Best regards, Anna Kauppila Duty Manager
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快適なホテル

By

July 26, 2015

club

きれいなベッド、部屋で快適。バスタブもよかった。ヘルシンキ駅から歩いて15分程度かかるが、散歩が好きなので自分には問題なかった。

Posted byHotelStaff
July 27, 2015
Dear Guest, Thank you for your stay at Crowne Plaza Helsinki and for leaving a 5-star review after your stay. We wish you very welcome back to our hotel in the near future! Best regards, Christina Eriksson, Front Office Manager
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Städtereise

By

July 25, 2015

club

Hotellage gut. WLan hervorragend. Personal freundlich.

Posted byHotelStaff
August 06, 2015
Liebe Reisetiger, Wir danken Ihnen für Ihre Aufenhalt und für dieser 5-Sterne Review. Es freu mich das alles ist gut geklappt und besonders freu ich mich das Sie finden unser Personal freundlich. Wir wünschen Ihnen hertzlich willkommen noch einmal. Mit freundliche Grüsse, Christina Eriksson, Front Office Manager
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