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Rated 4.0 out of 5 by 104 reviewers.
Rated 1.0 out of 5.0 by Disappointed Service Check in to hotel and the very next day had issue with AC and the staff could not do anything about it nor were they interested in solving my issues, Hence I check out on the weekend and moved to better hotel which treat their customers better September 17, 2014
Rated 5.0 out of 5.0 by Execellent hotel in center of Helsinki Crowne Plaza Helsinki is conveniently located along a main road in the city. Its proximity to public transportation and several attractions are hard to beat. There are many good restaurants in the vicinity of the hotel. We have been much pleased with our stay of 6 days. September 14, 2014
Rated 5.0 out of 5.0 by Great choice in Helsinki My favorite hotel in Helsinkis AND in the Crown Plaza chain. For Scandinavia, the rooms are super large. The gym September 13, 2014
Rated 5.0 out of 5.0 by great place to stay We had a wonderful stay here. Friendly staff on arrival , received upgrade for platinum status to junior suite. Club floor lounge was open (some previous reviews said it might not be)- a comfortable place to get a light breakfast in the morning. Location is good if you don't mind walking into the centre ( or take tram 10 down). Front desk staff very helpful pointing out how to get to places. Swimming pool and sauna were wonderful- very relaxing. There are a couple of restaurants and a supermarket nearby (out of door, turn left, then left), and Finnair bus drops off from airport, 5 minute walk, and picks up over the road for trip back. very handy. I did see where problems might be for other guests, ie one receptionist working and line of guests waiting to check in /out but luckily we weren't affected by this. We'll definitely be back to this hotel next time we come to Helsinki. September 8, 2014
Rated 2.0 out of 5.0 by A real bad day ... I believe first impressions are important and should be a priority. When I arrived to check in - it was definately NOT ! Boarderline rude and unhelpful. I recieved no preference for my status and had to even repetedly ask for everything - Late check out (only 1 hr 30 min max) No room upgrade as I was informed, they sold them all ... Not a happy experience and definately somthing to learn from, I wont be back! September 7, 2014
Rated 1.0 out of 5.0 Defenetily at reception when check in - Check customer room prefereance in advance (Smoking or non smoking ) -Check Gold status members ask for there membership card ensure they get services they are suppose to - If there is problem take good service approach in friendly and polite why what problem is and provide alternatives Stay in another Hotel Holiday inn etc September 6, 2014
Rated 5.0 out of 5.0 by Exceeding expectations It was my second stay at the Crowne Plaza in Helsingfors and I was very pleased with everything - the service was this time so great that it exceeded expectations, though already high. Thank you for making my one night stay and great one stay experience. September 1, 2014
Rated 2.0 out of 5.0 by Not a great stay requesting a non-smoking room does not guarantee getting one - unlucky unless you complain. there is no lift to the carpark so if you have bags unload them at the front door as its a long haul from the basement 9not advised when our car was out the front and requested to move. Crowne plaza did try to make some amends to these glaring deficiencies. good breakfast and quiet rooms with comfortable beds, but not central to city. August 30, 2014
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