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Rated 3.8 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by All good for this location. Everything about my stay was great. Staff, service and location was great with no problems. I would stay here again if in KC only problem was my Raiders lost to the Chiefs. October 28, 2013
Rated 4.0 out of 5.0 by Good staff, no problems I've stayed here before, so I knew what to expect. Valet, great. Front desk, very helpful. Room was on upper floor, nice view. I had lounge access from 5:00 to 7:00 pm. Great drinks, snacks. I was attending the eagles concert just a few blocks away. So nice to be able to valet park, then walk. Had breakfast next morning. Service was good. Food ok was as well. October 27, 2013
Rated 5.0 out of 5.0 by Great Hotel! Had a great overall experience! Would recommend this place to anyone. King size bed was wonderful and very comfortable. I also slept in the hide-a-bed, which was not bad, did NOT feel the bar across my back which may be expected. Very clean and the staff was great and quick when something was needed. We had an extra counter and kitchenette sink with refrigerator, but no microwave. The bathroom was nice with a good shower but no fan in the bathroom. They had an outdoor heated pool, but wish there was an indoor pool and hot tub. After checking out the staff held our luggage for us in a locked room so we could go out and about till we were ready to leave for the airport. Everything was very elegant. October 23, 2013
Rated 2.0 out of 5.0 by great location/not service Wasn't recognized as Platinum member at check in. On reservations requested roll away in both rooms, none delivereed, even after asking bell hop. Asked for extra pillows, none were available. Was threatened to be kicked out. We were loud for 10 minutes as we were singing happy birthday. Parking wasn't communicated to us about using room key as we paid a lot more than $20. a day as came and went a lot. Need curtain holders, since light shines through the gap. October 23, 2013
Rated 2.0 out of 5.0 by Disappointed I reserved a King Suite on the Executive Level to celebrate a special occasion and to see Wicked at the Music Hall next door. My stay was one disappointment after another. First, the elevators are awful and currently programed to require you to change elevators in order to get between your room and the garage. Second, although I had "free" Internet every time I attempted to log on I received an error message that all the circuits were full and I would have to try again later. There was only one cup of coffee in the room and one condiment packet. My room was not on the Executive Level as I had paid, but I was given access to the lounge and used the fire escape to travel between floors. I will not stay here again! October 23, 2013
Rated 4.0 out of 5.0 by This was okay. We had a nice stay but was not impressed for the price. I was also quoted a price when I was making the reservations for the number of people that were coming but the reservation was for only 2 people (not the 6 of us like it was supposed to be) so had to pay more for the breakfasts (not an option and we did not use the breakfast tickets). Also, no indoor pool so we could not swim due to the October weather. could hear the elevator running all night! Not clanky but still could hear it. The carpet by the outer room sink was wet from cleaning or a sink overflow/spill. Staff that we did have a chance to deal with were very helpful and friendly!!!!! October 23, 2013
Rated 5.0 out of 5.0 by very comforatable bed, friendly staff My wife and I stayed one night for our anniversary. The staff was very friendly and the rooms were very clean. This hotel is in proxemety to many local restuarants and other buisnesses in walking distance. We had a great time and would highly recomend to others. October 23, 2013
Rated 5.0 out of 5.0 by Happy Customer Great experience! Helpful, nice staff and I slept great. Also close to a lot of downtown activities. Would recommend to anyone. October 23, 2013
Rated 5.0 out of 5.0 by Frequent business guest I have stayed at the Kansas City Crowne Plaza Downtown over 100 nights in the last 3 years. I stay on a business rate, so my experience may not be the same as the general public on price/value. That being said. this is a home away from home for me. The staff is helpful and friendly, and treat me very well every time I am a guest. Let me give you some general good and bad. I'll start with the bad. The hotel is located right across from the convention center and municipal audtorium, and only a few block from the Sprint Center. Big conventions and sporting events (like Big XII championships) can take this hotel to capacity, and sometimes the guests can bring the event or game back with them. Understand what else is going on in downtown KC when you book. Know what you are getting into. It's not the hotel's fault, but could impact your stay. Why location is both a pro and a con depending on why you are there. Good, Easy access to downtown and out to the interstate to move around the KC area. Walking distance to a handful of restaurants and bars in the Power and Light district and around the rest of downtown. Staff is great. Restaurant inside the hotel does good job on the food that is on their menu - it's not a vast selection, but most people can find something they like. I have brought my wife with me on trips, and she is very happy with the hotel too. I get upgraded to a suite due to IHG status, and the suites are large and comfortable with wet bar, mini fridge and two large HD TV's (1 br, 1 living room), walk in closes, and big bathrooms and vanity spaces. Downtown KC is a pretty safe place to walk around at night, so if you don't have to go other places and you fly in, you may want to just take a cab or car service to the hotel the CP and just be on foot while you are there. That will limit your access to other areas in KC - so you need to know if you will have time to explore. The hotel name can be confusing even to local. There is a Crown Center located south of downtown that has shopping, other hotels and is where Hallmark is Hq'd. That is different that the Crowne Plaza... There is also a Country Club Plaza area full of shopping and restaurants and other hotels .... known as the "Plaza"... that's not the Crowne Plaza either. Just be aware of those two items of confusion. I have drivers not take me to the right place because they took what I told them to be a different place without clarifying... I always clarify now. Have fun in KC and at the Crowne Plaza. They are both nice places to visit. October 18, 2013
Rated 4.0 out of 5.0 by X suite Was my wife's birthday, so we got the Executive Suite for the night. Was very roomy and comfortable. Wanted to take advantage of the Diners, pubs and lounges in the Power/Light district, but was a couple block walk, so for the ladies, heels not a good option. The hotel elevator system is being renovated so we waited a bit from time to time. And was kinda taken back, with the price of the room, we still had to pay $15 for use of the hotel parking garage. Overall a nice stay. Would definitely recommend this hotel. October 9, 2013
Rated 4.0 out of 5.0 by Great Staff The staff where polite and helpful, gave us discount coupons to use in the Power and Light District. Breakfast was great. October 9, 2013
Rated 2.0 out of 5.0 by Great location, below average for the price My wife and I booked a room for our first weekend getaway alone since my return from Afghanistan. We anticipated the cost would be steep due to the location and the timeframe of our stay. The location of the hotel in the Power and Light district is excellent and convienient. The staff greeting us was courteous however they very mechanical and matter of fact. It felt like a get in and get out type of greeting. Once we arrived at our room we were pleased with the overall condition, however it was located right next to (behind the elevator). The matress on our bed was obviously old and in dire need of replacement. The water fixtures in the bathroom and the wetbar were covered in rust and lime. When we returned to our room the first night there was an awful smell in the hallway and discarded trash, pizza boxes, and other things I could not identify. When we attempted to go to sleep the sound of the elevators were loud and sounded like our room was next to a three lane highway. When we awoke the next morning the trash was gone however the smell still remained. When I addressed the issues with the staff at the front desk I was given an apology and nothing else. When I checked my IHG points this afternoon it shows that I have ZERO points. The staff never entered my data. Needless to say I will not be staying at the hotel again. NOT WORTH THE COST October 9, 2013
Rated 5.0 out of 5.0 by Great Downtown Location Great service, location, everything--the only place I stay in downtown Kansas City. October 5, 2013
Rated 5.0 out of 5.0 by Great Price Love this place. Starbucks in the lobby very convenient. October 5, 2013
Rated 5.0 out of 5.0 by Spaceous room and great view. Perfect location to visit the Power and Light district. Very nice breakfast for guests. October 3, 2013
Rated 4.0 out of 5.0 by Pros and cons I won a nights stay here in a raffle contest. I thought the room was nicely decorated and clean. The carpet could be replaced but not something to change your mind about staying there. Plenty of towels, wash clothes, soap and shampoo. Plenty of hot water. Nice big tv. Thought the $15 to park was a bit high. Very nice and helpful front desk staff. Didnt get room service and didnt eat at the restaurant so cant comment on them. Would stay there again. October 1, 2013
Rated 5.0 out of 5.0 by Luxury and Location This is a luxurious hotel in an unexpected location--Kansas City, MO doesn't have many luxury options to choose from but this hotel definitely meets luxury standards. It is in the center of downtown across the street from the convention center. It's close to everything. The executive lounge is wonderful. The staff from the check-in to the executive lounge are all nice and helpful. September 27, 2013
Rated 5.0 out of 5.0 by Highly Recommended I stayed here in August 2013 and I cannot do anything but say good things about it. It is central in Downtown KC so once you park in the garage, you really don't have to worry about driving. There is so much walking distance from the hotel and if you want more, the bus lines are nearby. The staff is courteous and helpful. The rooms are very clean and comfort is a sure thing here. The City Grille inside the hotel is classy and the food is great. You won't regret staying there. September 27, 2013
Rated 4.0 out of 5.0 by Satisfactory The staff and servire were very satisfactory. On site restaurant and almost anytime available coffee are pluses. September 23, 2013
Rated 5.0 out of 5.0 by Great Experience Great experience, yet again at the Crowne Plaza, KC. All was perfect! September 19, 2013
Rated 1.0 out of 5.0 by Not value for money We stayed there over the week end. The hotel was a big disappointment, warn out, staff could imprve their hospitallity. We had bought bed and breakfast and the restaurent and the service was and disaster with a very bad buffet and unfreindky staff s we decided only to use it for one breakfast. If you want value for money find another place you will be very disappointed! IB September 11, 2013
Rated 5.0 out of 5.0 by Great place & good price Room , employees, & price were good. 2 things that need some work. 1. Valet parking, you would think would be in the parking garage. Nope its in an abandoned fenced in parking lot with no protection or video surveillance. While the self parking is directly under the hotel secure and protected from the elements. If I'm gonna pay more for valet parking then I would expect premium parking. I will not use valet parking again and advise everyone else to do the same. 2. The breakfast buffet is over priced and not good at all. I had better food at a super 8. Dont buy it go some where else. September 11, 2013
Rated 2.0 out of 5.0 by Mixed Came into town for holiday weekend. Stay started out good. Front desk staff was nice. Got to room....bathroom was not cleaned to satisfaction (there was hair in the shower/floors dirty). No water pressure or hot water the 2nd day into our stay. And our door barely latched. Location was good and Starbucks on sight a plus, but not sure I would stay again next time I am in town. September 5, 2013
Rated 1.0 out of 5.0 by Very disappointed I would not stay on this hotel. It was awful. From the moment we arrived- ok lets start with parking! After driving up to the 6 th floor and finding that there was only one space left- luckily I got- 3 cara behind me had to turn around in a narrow space. The valet were up there and I asked where the elevator was and they looked at me like I was foreign. And replied we don't know as they shrugged their shoulders. SO we walked down emergency stairs- 6 flrs In the heat! Went to check in desk and informed the lady of my unpleasant experience thus far and she said yea well we have like 3 weddings and its pretty full here. Oh and she told me there is an elevator! Ugh I was fuming at this point. So I got my key and went up to my rm. it was freezing and the OFF button didn't work! There was a small bathrooms and furniture that was chipped and scratched and should have been thrown out! There was a thin bed spread and blanket. There was a part of the metal bed frame sticking out RIGHT where your legs would be when u sit at side if the bed- u scraped my ankle on it. This was all in the first 2 hrs. Just don't waste your money or time here. September 4, 2013
Rated 1.0 out of 5.0 by Terrible Experience - No Water, Poor Compensation I stayed at the Crowne Plaza in downtown KC over labor day for a wedding this year and it was an absolutely terrible experience. Things seemed to start off well, but when we woke up in the morning, we found there was no running water on our floor with no line of sight for when it would be fixed. All they told us was "our engineers are working on it" and then tried to charge us $17 for 4 bottles of water so we could brush our teeth. It wasn't just the water that was broken. Elevators were not working since they were being "upgraded" so there was a line of a million people in the lobby waiting to use the only functioning set. The revolving door in the lobby and the parking garage gate both broke while we were there (the same morning the water went out). All they offered us was 25% off our room for our inconvenience - this wasn't nearly enough considering the main purposes for getting a hotel room were sleeping and showering. We would have been better off sleeping in the car. September 4, 2013
Rated 5.0 out of 5.0 by Great Service I stayed at the Crowne Plaza for work, and it was great. The service was fabulous and everyone was helpful. I would definitely stay again! September 3, 2013
Rated 2.0 out of 5.0 by uncomfortable stay My husband is a priority member and we stay at Holiday Inn's frequently. This by far was the worst stay we have had. We went to the continental breakfast at 9:35am and they were to close at 10:00. There was only one person working. There were no eggs or potatoes, no coffee, cream, milk,yogurt, plates or napkins. The tables were all dirty. She needed some assistance!!!! We were disgusted by several water bugs crawling around our floor. We counted at least 12. We told the manager on duty and she said it was because we were on the floor with the pool. If that is the case, maybe you should not have rooms on that floor (7th floor). We were compensated for two nights, one of the two nights for each of our rooms. We had two rooms for two nights. August 17, 2013
Rated 1.0 out of 5.0 by Dirty room with extremely stained carpet Room was dirty, carpet stained, ac controls were broken, toilet seat was broken and refuse stuffed beside sink vanity. I should have been paid to stay here. I will never stay here again. August 16, 2013
Rated 5.0 out of 5.0 by BEST PLACE TO STAY for CONVENTION CENTER!!! We were in town from St Louis to attend Kansas City ANTIQUES ROADSHOW at the Convention Center. I found out that the Crowne Plaza was right across the street. We knew it would cost a little more than a hotel outside of KC, but we wanted the convenience for our first time in KC. We parked in the garage attached to the hotel and we would be able to walk to the Convention Center on Saturday morning. From the moment we arrived until the end of our stay, we were greeted graciously and were provided a warm and nice home away from home. The ROOM was OUTSTANDING! We were also invited as IHG members to participate in the happy hour where we were served coconut fried shrimp and toasted ravioli on Fri night. Sat morning we enjoyed the nice breakfast they provided. I HIGHLY RECOMMEND THE CROWNE PLAZA for your stay in DOWNTOWN KANSAS CITY!!! August 15, 2013
Rated 3.0 out of 5.0 by Review of my stay Overall. Average. Good staff. Good Food. Carpets desperately need deep cleaning. Hallways appear neglected. Linens and bedcovers were Excellent. Not an unsatisfactory stay at all. August 13, 2013
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