Crowne Plaza Louisville Airport Expo Ctr

Hotel Front Desk: 1-502-3672251

Hotel Fax: 1-502-3632087

Hotel Email: sales@cplouisville.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louisville International Airport (SDF)

- Distance from hotel: 0.05 MI/ 0.08 KM l

- Complimentary shuttle available

- WEST on TERMINAL DR. 0.2 mi Take the I 264 E; I 65 ramp toward DOWNTOWN. 0.6 mi Take the exit toward FAIR EXPO CTR. MAIN GATE. 0.3 mi Turn RIGHT onto FREEDOM WAY. 0.3 mi Turn LEFT onto PHILLIPS LN. 0.2 mi Turn LEFT at 830 PHILLIPS LN.

Bluegrass Airport (LEX)

- Distance from hotel: 71.6 MI/ 115.23 KM West l

- SOUTHWEST on TERMINAL DR. 0.0 mi I-71 S via EXIT 173 264 W via EXIT 5 EXIT 11

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking to hotel guest

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 588 reviews
84%
Recommend This Property
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Ratings Breakdown

588reviews

  • 5 Stars
    327
  • 4 Stars
    123
  • 3 Stars
    61
  • 2 Stars
    40
  • 1 Stars
    37

Great location next to convention center.

By

March 31, 2015

Very comfortable, close to convention center and airport.

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Bad Experience

By

March 29, 2015

club

Dog show the week before I got there. Therefore, rooms smelled like dogs. Several complaints by the conference group that I was with. They did spray the room and it helped for a while but when you went in and out you smelled it again. Offered to move me but I assume most of the rooms had the same problem and I was in meetings all day and did not have time to move. Fixed coffee the first morning and little did I know the coffee pot was broke. The basket the coffee pack was in filled up with water and overflowed making a huge mess for me to have to clean up before going to conference sessions. Guy that checked me in was very nice but the lady I complained to was rude so another reason I didn't change rooms because I figured she was put me in the very back of the hotel. Was charged $10 extra a day for 2nd person in my room while others were not. Didn't seem really fair to me. Guess I should have stuck with a the usual hotel I always stay at. Certainly learned my lesson. The pool was very nice though. Best part of the stay.

Posted by HotelStaff
March 30, 2015
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our we can discuss your issues personally. Sincerely, John Shake, GM jshake@cplouisville.com
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Room and Dining

By

March 29, 2015

club

Room is small and dated. Noise from hall. No outside chairs for balcony. Wait staff in dining room argued and bickered openly with each other in front of guest.

Posted by HotelStaff
March 30, 2015
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. We look forward to welcoming you back. Sincerely, John Shake, GM jshake@cplouisville.com
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nice beds but hotel could use a face lift

By

March 25, 2015

but don't eat the food--the breakfast buffet is terrible and ate in the bar 3 times as resturant was always books
Food was Very slow to come and not always hot
Had the shrimp and grits one nite and they were very good. Next night was nothing like the night before just bland and no cheese not good at all.

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