Crowne Plaza Louisville Airport Expo Ctr

Hotel Front Desk: 1-502-3672251

Hotel Fax: 1-502-3632087

Hotel Email: sales@cplouisville.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louisville International Airport (SDF)

- Distance from hotel: 0.05 MI/ 0.08 KM l

- WEST on TERMINAL DR. 0.2 mi Take the I 264 E; I 65 ramp toward DOWNTOWN. 0.6 mi Take the exit toward FAIR EXPO CTR. MAIN GATE. 0.3 mi Turn RIGHT onto FREEDOM WAY. 0.3 mi Turn LEFT onto PHILLIPS LN. 0.2 mi Turn LEFT at 830 PHILLIPS LN.

Bluegrass Airport (LEX)

- Distance from hotel: 71.6 MI/ 115.23 KM West l

- SOUTHWEST on TERMINAL DR. 0.0 mi I-71 S via EXIT 173 264 W via EXIT 5 EXIT 11

Train
Amtrak

- Distance from hotel: 119 MI/ 191.51 KM North

- Head northeast 354 ft 2. Turn left toward Phillips Ln 69 ft 3. Turn left onto Phillips Ln 0.7 mi 4. Turn right onto Crittenden Dr 1.0 mi 5. Slight right to merge onto I-65 N Entering Indiana 115 mi 6. Take exit 110B on the left to merge onto I-70 W toward Saint Louis 0.8 mi 7. Take exit 79B toward Meridian Street 0.2 mi 8. Slight right onto Madison A

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking to hotel guest

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Hotel Highlights

Crowne Plaza boasts the best event space Louisville, KY has to offer. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, holding business conferences, wedding receptions, and social events has never been easier! Our Certified Meetings Planner will ensure that your function runs smoothly from start to finish.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 434 reviews
82%
Recommend This Property
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Ratings Breakdown

434reviews

  • 5 Stars
    235
  • 4 Stars
    86
  • 3 Stars
    51
  • 2 Stars
    34
  • 1 Stars
    28

Loud partying next door went unabated

By

October 15, 2014

Loud partying next door went unabated despite three calls to the front desk

Posted byHotelStaff
October 18, 2014
We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I will be following up with our security team as to what happened on this day as this is not the norm. Please accept our apologies that we were not able to exceed your expectations and we hope you will consider staying with us again in the future. Sincerely, John Shake, GM jshake@cplouisville.com
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SERCO Conference

By

October 13, 2014

I found the Crowne Plaza hotel at Louisville Airport to be a fine facility - the shuttle from the airport and return was excellent, the hotel facilities were better than anticipated and I will be using this facility again, if another conference is held in the Louisville area.

Posted byHotelStaff
October 16, 2014
Dear Mr. Gibson, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. . Sincerely, John Shake, GM Jshake@cplouisville.com
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very unpleasant stay

By

October 12, 2014

club

We needed a room near the airport for a very early morning flight and chose this property for that reason and the Crowne Plaza reputation. We arrived and it was very busy with events and at least one conference. We were assigned a room, went to it and found it was already occupied. We returned to the lobby and as it was busy someone from the back came out to help us. He told my husband how sorry he was and assigned us to another room "his favorite room". We took the new room keys and went to the room and the keys did not work. We returned to the lobby again, now fairly frustrated, and they gave us new keys. We did get a call offering us free breakfast or drinks, but it was late and we were leaving before any breakfast was open so declined.
In the room we could hear what we thought was the shower running in the room above us. It was not the shower running as the loud draining water noise was continuous the whole night and never let up. We were exhausted but our sleep was not great since this continuous draining noise could be heard throughout the room all night. The next morning we left more blurry eyed than anticipated because of the poor sleep. Additionally I had about 4 to 5 insect bites that showed up the following day that had not been present when we checked in.
When we checked out we informed the desk that the draining sound was all night and they said some rooms are next to a conduit that made that noise. So not only was it a poor room and poor night sleep, but the desk help who told us it was his "favorite" I feel deliberately placed us in that room for unclear reasons (we obviously needed a different room since the first one was occupied).
Needless to say we will not return to this property despite what will be numerous trips in the future because one of our children just moved to Kentucky.

Posted byHotelStaff
October 15, 2014
Thank you for comments regarding your stay at the Crowne Plaza Louisville . As an Valued Guest we greatly appreciate you taking the time to bring this matter to our attention. We are also very sorry for any inconvenience your stay may have caused you. It is the Crowne Plaza's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We do hope that you will reconsider staying with us again, if you would like to discuss further please feel free to contact me. Sincerely, John Shake, Gm jshake@cplouisville.com
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Great place at a difficult time

By

October 10, 2014

club

Though our purpose in being in Louisville was a family funeral, the sorrow of loss was eased by the beautiful and comfortable hotel you have created. Thank you so much for everything.

Posted byHotelStaff
October 13, 2014
Dear Abrew1, Thank you for choosing the Crowne Plaza Louisville during your difficult time, please let me extend my condolences to you and your family for your loss.. We do hope that happier times will bring you back our way again. Sincerely, John Shake, GM jshake@cplouisville.com
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