Rated 4.0 out of 5 by 23
Rated 5.0 out of 5.0 by AMAyers27 Wonderful Stay
I stayed at this hotel before attending an event the next day at the Batesville Civic Center. The hotel was very nice. The staff at the front desk were pleasant and friendly. The location was great. Many restaurants in the area and located far enough from the highway that I didn't hear a thing. I would definitely recommend this hotel and I will definitely return when I'm in the area again.
November 19, 2013
Rated 3.0 out of 5.0 by stuart22 Very poor restaurant.
This hotel has no comp breakfast, and thats O.K. But, I went into your restaurant and ordered a ham and cheese omlet. She took my order including milk and coffee, it took 15 mins to get the milk and coffee and then about 10 mins later she brought the omlet. I started to eat it and found that the omlet had mushrooms in it and thats not what I asked for, she said that she was sorry and walked away. I then had to find her to pay the bill even though I got something that I didn't eat. Not at all happy.
November 17, 2013
Rated 4.0 out of 5.0 by MSTraveler Hotel great Kem's needs work
My check-in, room, and check-out were fine. The only complaint was there was no recognition for rewards members. Most Holiday Inns welcome you with a bottle of water at the very least. I was not even thanked for being a rewards member, much less offered a beverage.
The hotel restaurant left a lot to be desired. Tuesday night, I ordered a pasta dish. Rather than tell me they WERE OUT of pasta, they let me sit and wait and wait. Someone went out and BOUGHT more pasta. So, an hr after my order, my food came out. If you are out of something, JUST TELL ME, I will change my order.
The next morning, I ordered a garden omelet. This was the saddest garden omelet I have ever had at a Kem's. It had almost no vegetables and was topped with a broke in half slice of cheese, it looked like a Kraft single, but melted like a knock-off brand. The worst insult though was the coffee. EVERYWHERE else I have ever had breakfast offers free refills on coffee. My cup was never topped off, and when I asked the waitress to fill up my to-go cup on my way out, she charged me for TWO coffees.
I travel for business and I usually stay in a Holiday Inn. I have eaten in many Kem's restaurants in the state. This one is the worst.
In summary, stay in the hotel and get all your meals elsewhere.
October 28, 2013