Rated 3.2 out of 5 by 107
Rated 2.0 out of 5.0 by Croggs Not a pleasant hotel
Lets start with the positive. The staff here are amazing, very helpful with the issues I have (excluding the manager who has not bothered to make contact)
The hotel is very run down. They are going to be starting a refurb soon, probably about 5 years later than they should have done! so understand when you stop here, its equivalent to a travel lodge decor wise. They are charging premium prices, which isn't great, but obviously people book, so they're not going to change that policy.
Don't stop here if you suffer from anything preventing you from carrying your cases up the stairs. 1) appears the left hasn't worked for months 2) no obvious porters to help or indeed any offer made.
I ordered food, when it finally arrive 45 minutes after order, it was obvious someone had forgotten about it and reheated it in a microwave, not so bad, had they bothered to remove the salad first!
when I finally climbed into bed I was greeted with the underwear of the previous occupants!! nice to know this hotel has a through cleaning policy.
I spend a lot of time in hotels. This hotel ranks as one of my bottom 5
October 24, 2014
Rated 1.0 out of 5.0 by GOLL0403 Not one for leisure
Swimming pool out of action for a few weeks. Not indicated on the website.
October 23, 2014
Rated 5.0 out of 5.0 by FP-MW "Faultless"
The location hardly can be beaten and the atmosphere on entering is gentle and very service minded. From the start, every staff we met was polite, attentive and very professional. The room was perfect and we slept well. Charloitte was exceptionally polite and helpful.
October 22, 2014