Rated 3.2 out of 5 by 56
Rated 5.0 out of 5.0 by Acesare Excellent for the price
My parents were staying here for a visit and my partner and I decided to stay too in order to have a meal and a few drinks to celebrate my birthday with no one having to drive.
The room was clean and well appointed and the facilities are excellent. The food and service in the restaurant were great, although it wasn't clear when we booked the table that the full menu was not available. However, the staff took pity on us, we ordered from the main menu and thoroughly enjoyed our meal.
Service at the bar was slower because, as the hotel was fairly quiet, the skeleton staff were keeping themselves busy elsewhere. It would have been nice if you could alert staff to your presence rather than having to wait for someone to spot you. All the staff were polite and helpful though, and I cannot otherwise fault the service we received.
There is very little in the immediate vicinity of this hotel so a car or taxi is required if you want to go into the town. However, there is enough to keep you occupied at the hotel and it would make a great events venue or to rest on a long journey.
February 24, 2014
Rated 1.0 out of 5.0 by Morgan1975 Bad experience
Upon check in went well, got to room to find it had been used and not cleaned, went to complain reception lady not very helpful, I asked for the Manager to contact me to explain how this had happened, it has now been 4 days since and still no response.
February 12, 2014
Rated 1.0 out of 5.0 by Slinger455 A Franchise too far!
I recently booked a three night stay at this hotel due to my usual hotel in Peterborough being fully booked.
On arrival I was acknowledged as a Platinum Elite member and the receptionist was thorough in providing me with the information I needed for my stay.
As it was late I ordered room service. The meal turned up within 30 minutes but was woefully bad in both presentation and quality.
Later that evening, the person in the next room decided that the TV should be played at full volume with no regard for other occupants - no fault of the hotel. A call to the front desk resulted (eventually) in a call to the occupant and the TV was turned down to an acceptable level.
On the second night I again ordered room service thinking that the previous evening's meal was a one-off - it wasn't!! An equally bad meal was provided.
The free WiFi was both extremely slow and very temperamental and numerous reconnections were required. Suffice it to say there wasn't a great deal of work done.
A very bad night's sleep followed as aforementioned neighbouring room had the TV on loud until 3.20am - another call to the front desk but this time to no avail. I eventually rang the room myself to request the TV volume be turned down. Success ... or so I thought! The noise restarted at 6am at which point I gave up all hope of a decent sleep and headed for a shower and an unintended early start. No hot water! A cursory apology at the front desk and a finger pointed lazily to a pile of plumbing seemed to be the only explanation. This was the last straw and I checked out one day early preferring to have a 350 mile round trip commute rather than spend another night at this hotel.
I have since found out that this is a franchise operated on behalf of Holiday Inn. Please, IHG, for the sake of your brand, remove this franchise as soon as possible - it is tarnishing your product.
Would I stay here again - definitely not!
January 27, 2014