Rated 4.0 out of 5 by 152
Rated 3.0 out of 5.0 by SFBay visitor Average value for price
Staff were friendly and courteous.
Room furnishings, etc. were in-line with price.
Mattress was not firm - should be improved.
Restaurant appearance and service were below average for a hotel at this level.
August 13, 2014
Rated 4.0 out of 5.0 by Craig&Sarah Our stay
The BEST PART of our stay was the customer service from your night desk clerk Nena. She was so accommodating and friendly. She helped our family get a room when we had no other place to stay. We will never forget her generosity!!! Thank you Nena!!! You are the type of employee that all Holiday Inns want in their hotels! I hope you get a promotion or raise for your hard work ;-)
August 10, 2014
Rated 3.0 out of 5.0 by ddms Ok
Ok place but pool was not available and it was a really hot day and I love to swim.
August 9, 2014
Rated 5.0 out of 5.0 by Chappy7 Nice room
The gym was nice and the food at the bar was good.
August 6, 2014
Rated 2.0 out of 5.0 Hotel needs an overhaul
Not happy with the condition of the hotel rooms, service staff was inconsistent and unaccomodating. Will only stay at this hotel again if other choices aren't available.
August 5, 2014
Rated 5.0 out of 5.0 by treecopswife Met Our Needs
Just a quick overnight stay; didn't even have breakfast. Fast in; fast out. Our brief time with the front desk staff was friendly and professional. Room was adequate; hated the pillows! They swallow your head and flatten to no support. Bathroom lighting was very dim. Overall, would stay there again without hesitation. I would just bring my own pillow.
August 1, 2014
Rated 4.0 out of 5.0 by st bd vacation
the property is located 45mins away from LA making travel time high. it is in an industrial area. has starbucks, subway and in n out burger nearby. hotel breakfast needs improvement. the on'y thing nearby is disneyland... free shuttle service from hotel makes it ideal for those visiting disneyland and california adventure parks.
July 29, 2014
Rated 2.0 out of 5.0 by jazzynot Not up to par with other Holiday Inns
When we checked in we were handed a paper stating that the pool was out of service for repairs. There was a shuttle service to another facility to use their pool from 1:00-4:00. That isn't very convenient for those of us who like to be able to relax at the pool between meetings, or in the evenings.
I felt that we should have been told at the time the reservation was made that the pool would be out of service. The paper said it was out of service for all of July. Maybe a discount should have been offered. It is false advertisement to say you have a pool, when you don't have one that is usable.
Coffee and a bagel was $9.00 in the restaurant.
A room service tray was outside a door by our room at 10:00 at night and still there at 10:00 in the morning. It was still there at 2:00 in the afternoon.
We were told we couldn't use our IHG Rewards unless we booked online.
I will not be back to this facility.
July 25, 2014