Rated 4.3 out of 5 by 181
Rated 3.0 out of 5.0 by Bobcalifornia Convenient
Convenient airport location and friendly staff, but I wish they were a little better trained. It was frustrating to check in late at night and have the only front desk clerk answering phone calls, going thru rates and available dates, giving directions to restaurants, etc. while 4 of us were waiting to check in. My vote would be to put callers on hold and deal with the customers who are in front of you.
Needed to use the guest laundry and asked "how much change to I need for one load?" No one knew. Asked to buy a container of laundry detergent, took almost 20 minutes to get it.
Asked for wifi code so I could handle some paperwork in the bar, got an incomplete/incorrect code from 2 different people.
Airport shuttle was very efficient.
Really nice, friendly staff, but training seems to be lacking.
January 27, 2015
Rated 5.0 out of 5.0 by Mopsy10 A Hotel That Exceeded Expectations
The service, ambience, and comfort provided by this facility and stay represent an exceptional value. From my initial call to make the reservation until I checked out, the staff provided extraordinary service, professionalism, and friendliness. I am handicapped and require a great deal of extra help--with luggage, my scooter, parking the car, etc--all of which was provided promptly and with such care and kindness. My room, complete with roll-in shower, were impeccable, appealing, and extremely comfortable. Room service was prompt and the food was very good. BRAVO!!!!
January 26, 2015
Rated 5.0 out of 5.0 by 13kathy33 Fantastic breakfast buffet
we used to stay at the Holiday Inn Express but decided to try the holiday inn so we wouldn't have to walk up there to have dinner at Boston's it would be closer. The breakfast buffet is one of the best I've ever been to they have every fruit imaginable on the buffet it's worth going to even if you're not staying at the holiday. It's our go to place when we have doctors appointments or are traveling. The staff is also very attentive and very pleasant to deal with.
January 26, 2015