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Rated 3.7 out of 5 by 272 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel Good location with plenty of options for food, gas, grocery. The reason for average food/beverage was because the renovations and on site food was limited. Pool was great for kids. Very clean and staff was wonderful. April 16, 2015
Rated 2.0 out of 5.0 by Bad This questionnaire is way too long and involved for such a poor experience. April 13, 2015
Rated 3.0 out of 5.0 by Comfortable bed and going through renovations I stayed at this hotel for a few days every week for 7 weeks. Now that my stays are over, I will write this review. As a platinum member, I have stayed at many HI hotels. The beds are comfortable which is why I decided to stay at this hotel. I have back issues, and beds are one of the most important things for my hotel experience. I understand that renovations are occurring on the top floors, which is good because the rooms on the first four floors are in dire need. I had some bad experiences on a couple of occasions. During one stay, the refrigerator froze my Brita water bottle ruining it (and they are not cheap). During that same stay, my first shower was the morning I was leaving for the airport. There was no valve to turn on the shower, so I had to get on my hands and knees to wash my hair. I mentioned both of these issues at the front desk, and all i got was an "I'm sorry." I was disappointed that they did not do anything to try to make it right for me. The second issue was during my last stay. I had to change rooms from a king to two doubles because sewer gas was pouring into my room through the bathroom at 11:00 pm due to kitchen renovations. No compensation on the stay or points or anything except a breakfast at IHOP which I ended up paying anyway because you could only get certain items which I did not like. The front desk staff was always very nice. I just wish they had the training and authority to make things better for the guests. April 13, 2015
Rated 3.0 out of 5.0 by April 2015 Unfortunately, this hotel was under renovations that were supposed to have been completed prior to my stay. The restaurant was closed; which was very inconvienient during a rainy week. At least a grocery store was close, and the rooms included a mini frig and microwave. During the heavy rains, the roof leaked. Only one of two elevators was working. The staff was friendly, and hopefully the hotel renovations will be done by Derby weekend; May 2015. April 13, 2015
Rated 5.0 out of 5.0 by Great place I love the sauna! Waiting for the restaurant to reopen. I stay here all the time. April 13, 2015
Rated 5.0 out of 5.0 by Six Week Project The hotel will be finished soon. The Fitness area , staff and overall experience of my six week stay were " Top Notch" April 12, 2015
Rated 2.0 out of 5.0 by comfortable bed Room was hard to cool. Pool was murky. Back entrance needed to be cleaned after flooding. Needed more care for customers I understand it was under construction,but not an excuse for unkept premises. April 8, 2015
Rated 1.0 out of 5.0 by Some Construction I have stayed at this property many times, but no longer. Too many issues with this final stay to go into. There are better values in the area. Make use of them. April 5, 2015
  • 2015-04-17T12:04:57.740-05:00
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