Rated 4.7 out of 5 by 70
Rated 5.0 out of 5.0 by LaBullet awesome shower
just stayed one night, but I didn't expect the room to be so big with the nice sitting area and giant bathroom with multiple he'd/jets shower. I will be staying there again.
December 5, 2013
Rated 5.0 out of 5.0 by AJOM Great!
Clean, modern hotel. Excellent affordable breakfast buffet. Convenient location. Courteous staff. Highly recommend!
December 3, 2013
Rated 4.0 out of 5.0 by bkchast Everything was great.
We arrived extremely late, but the room was ready for us. No muss no fuss, check in and go to bed. This was wonderfull. At a 4 star hotel, they cancelled our room and made us wait in the lobby for several hours. So I cannot stress our pleasure at being handed the keys and sent to our room within 5 minutes of our arrival. We will definitely stay here again.
December 3, 2013
Rated 3.0 out of 5.0 by Sha131 Never Got Working Keys!!!!!!!
We arrived the night before Thanksgiving after a long drive up from Austin in traffic. I had called the hotel to let them know that it would be a late check in since we got a late start leaving from the Austin area. We arrived at around 11:30PM. My 6 year old was asleep so I went in and got our keys so I could just carry him up while my husband and 12 year old got our luggage. We were in town for Thanksgiving to visit family and have stayed at this hotel many times and NEVER had any issues previously. We got up to our room and both keys wouldn't work in the door. My husband went down to the front desk and he reprogrammed the keys. When he came back up the keys still didn't work in the door. By this time my 6 year old was awake as we were standing in the hall. I gave him to his Dad and I went downstairs this time. The man at the front desk said that the key reader on the door must be out and that he would put a work order in for the door, but that he has a master key and could come let us into the room. We were staying 2 nights and we needed to have working keys because the next day we would be coming and going, so I asked if there was just another room that he could switch us to? He switched us to the room next door since my family was upstairs standing in hall waiting. He reprogrammed the keys for that room and I headed back upstairs. When I tried the same keys in a different room guess what....THEY STILL DIDN'T WORK!!!!!! I then went back down stairs, AGAIN and this time requested that he get different keys because apparently it was the keys since they weren't working in 2 different doors now. He refused and insisted on reprogramming them yet again. I had to wait while he checked in 2 other people and then he came upstairs to watch me try the keys in the door. When they still didn't work he used his "master key" to open the door and let us in so we could go to sleep. It was now 12:15AM!!!! Yes 45 minutes to get into a room. He said that he would get new keys and slip them under the door so that we would have them in the morning. Woke up the next morning and still didn't have keys.
My six year old loves to order room service for breakfast so we do every time we stay here. Normally this is great too, but like everything else this trip it wasn't! It arrived cold. The hash browns were skillet potatoes. There was no syrup for my 6 year old's pancakes or sugar for the carafe of coffee we ordered. Then it took 15 minutes to get the syrup and sugar brought up and girl that brought it up seemed most put out that she had to bring it up. My family lives in Allen and I choose this hotel over the Holiday Inn Express in Allen because normally the staff is so nice and we've always enjoyed our stays. I'm sure I'll be back because I'll give it another try, but I'm really hoping it's back to the super service I've come to expect at this hotel.
November 30, 2013
Rated 5.0 out of 5.0 by Hamfam Great place!
Wish all Holiday Inn's were like this one. Would stay more!
November 20, 2013
Rated 5.0 out of 5.0 by Richard44 Good nights rest
My wife and I visited with friends in the area and stayed at this location two nights. I would recommend this property as the personnel are friendly/caring and the facility is up-to-date, clean and well kept.
November 20, 2013
Rated 2.0 out of 5.0 by Zach87 Room/Hotel Smells like cigarettes
My room smelled like cigarettes. It is unfortunate to go to a hotel room and smell cigarettes the entire time.
November 14, 2013
Rated 5.0 out of 5.0 by Teffy72 Friday night stay
We came to McKinney for a baseball tournament and stayed at the hotel. Very comfortable, plenty of room for everyone! Love the separation of spaces so that kids have their area and adults have theirs. Used the workout room which had just what I needed. Breakfast buffet was great too. My boys enjoyed the Texas shaped waffles
November 13, 2013