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Rated 4.1 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 Terrible bar staff and front desk clerk They did not refill toilet paper, I had to go to front desk twice to get my own toilet paper The front desk clerk was not at the desk from 5am to 6:30am, (and this is the times I know of). I was told they found her sleeping in one of the rooms. So that mean no security of the hotel, at least for the time I am aware of. One of the bar staff, shut down the bar on a Friday night at 9:30pm. We had over 25 people coming in to meet at the bar and she closed because she said she was slow. She also was rude and unfriendly. I habe been in this hotel 10 times since my son passed away and it has never been like this. I had 25 people stay at the hotel because of my recommendation, and now it was an embarrassment September 23, 2014
Rated 5.0 out of 5.0 by Great Hotel Will be returning to this hotel on future trips to Mentor September 23, 2014
Rated 5.0 out of 5.0 by updated hotel with very comfortable rooms Great hotel and would recommend this location to all business and leisure travelers. Hotel had a large amount of young teenagers and hotel security was able to quiet the halls in speedy time. September 22, 2014
Rated 5.0 out of 5.0 by nice place very nice place to stay and friendly people, they are always willing to help September 22, 2014
Rated 4.0 out of 5.0 by Decent Hotel Good place to stay for short business trips. Hotel is comfortable, clean and has good amenities. September 19, 2014
Rated 3.0 out of 5.0 by Problem - 2 False Alarms plus Hall Noise Two false alarms and excessive hall noise all in one night and the hotel staff did nothing to reduce our bill. September 17, 2014
Rated 5.0 out of 5.0 by Better than I expected, pleaseantly surprised Nice hotel. Clean. Up-to-date decor. The staff were awesome. We were here for a wedding and they were knowledgeable, handed out our gift bags and got rooms for families near each other when possible. I'd stay here again. September 9, 2014
Rated 5.0 out of 5.0 by stay very nice place, clean , and very friendly and helpful employess September 8, 2014
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