Rated 4.3 out of 5 by 367
Rated 5.0 out of 5.0 by NCTom Good Cruise Ending
We were staying at the hotel as we concluded a trip aboard the Pearl Mist. Good choice of hotel. Easy access to some things to do but mostly we were resting in preparation for a long flight the following day.
October 13, 2014
Rated 4.0 out of 5.0 by Charlotte Lawyer Good price, beautiful views, poor wait staff
I liked it here. Only bad experience was in the breakfast room where the wait staff seemed put off by having to serve us. Otherwise, great place
October 11, 2014
Rated 3.0 out of 5.0 by Cathy H Slipping into mediocrity
We have been staying here for years, at least once a year. We love the location, the staff was always friendly, and you can't beat the views from the bay side rooms. Sad to say, our favorite Portland hotel is sliding down into that state or less than average cleanliness, staff interactions, and value.
No recognition of club status, no welcoming gift. The whole hotel is looking worn, and dangerously close to downright tawdry. Our room was dusty, and obviously had not been vacuumed, as we found debris on the floor.Housekeeping staff are NOT doing a good job.
Perhaps so many years on being one of only a couple of big hotels in town has caused the management to become lackadaisical. But that is not the case anymore. There are plenty of others to chose from now. At the prices that hotels are commanding in Portland, a certain level of surroundings and service is expected. If you don't deliver, we can find accommodations elsewhere.
October 9, 2014
Rated 5.0 out of 5.0 by grumpy gaines nice beds
beautiful area nice people would be a wonderful place to live
October 8, 2014
Rated 5.0 out of 5.0 by Luke99 Walking distance to all attractions in Portland
The hotel is located within easy walking distance of all attractions in Portland. The staff was very welcoming and accommodating. Our room was clean and very quiet. We would stay at this property again.
October 8, 2014
Rated 5.0 out of 5.0 by turtles26 Comfy beds and Great views
We were on the 10th floor and had a great view of the harbor. The hotel pool area was nice and clean, the beds were extremely comfy, and the lobby offered free juice, water, and fruit. The hotel is in walking distance of all the downtown areas and offers ample/ safe parking. The front desk staff was very friendly upon our arrival, and housekeeping delivered extra towels within minutes of calling. We really enjoyed our stay and would definitely recommend!
October 7, 2014
Rated 5.0 out of 5.0 by Maine Tripper Maine Tripper
Stayed a total of 4 nights at this hotel. Everything was excellent---staff, food, room, service, parking. The staff went out of their way to be helpful. Absolutely would recommend this hotel. Their shuttle was very convenient to area shops and restaurants.
Really enjoyed having the lounge and restaurant right in the hotel. It made breakfast easy and the lounge at happy hour was a plus.
Loved their goodies at the front desk---especially the apples. Great time of year to be in Portland.
Thank you for making our stay so enjoyable!
October 7, 2014
Rated 5.0 out of 5.0 by GW1800 Excellent location
The hotel is located in a very convenient area of Portland, near the downtown and the waterfront.
Many excellent restaurants are within walking distance and the hotel restaurant serves excellent food. Pleasant and polite bar staff, excellent beer choices.
Well appointed rooms with comfortable beds allow for good rest. Meeting rooms are spacious but the cooling/heating system was hard to regulate.
A very pleasant stay.
October 2, 2014