Rated 4.2 out of 5 by 163
Rated 5.0 out of 5.0 by twinnay21 Convenient & spacious room
This hotel was close to everything. We stayed here one night for a show a few blocks away. Was an easy walk (just with construction around hotel) to and from the venue and around the area. We had thought we booked a non-smoking room, but when we checked in, the hotel had us down for a smoking room. The employee checking us in was nice enough to easily make the switch. The room was very large with 2 beds, sofa, and large windows to enjoy the view. The bathroom seemed a little small, but that was probably the only negative. The staff was very polite and greeted us every time we entered the building. Would definitely stay here again.
November 25, 2013
Rated 4.0 out of 5.0 by Jessap Great stay
Stayed for a conference. Great location and helpful staff!
November 24, 2013
Rated 1.0 out of 5.0 by Zappatalist This place stinks (literally).
I guess it's possible to gave a good stay here, in that maybe my experience is an isolated one.
However, here's what happened to me:
I checked into this hotel, got up to my room, and found that the room absolutely REEKED like red onions. A very distinct and pungent odor, and it slapped me in the face when I entered the room.
I called the front desk immediately, the sent up someone who sprayed air freshener in the heater to cover the smell. I guess it worked for a little while, although it wasn't much of an improvement.
Normally, I would've asked to be moved to a different room, but I overheard a hotel employee at the front desk tell someone that the hotel was completely booked out, so I knew that would not be a possibility.
I left the room for several hours for dinner. When I came back, the smell was worse than ever, as if it had actually gotten worse while I was out. It was late, and I was very tired, and frankly I was too beat to complain about it (again) to the skeleton night crew. Well, I wish I would've been more tenacious, because the smell became overwhelming in about an hour or so, and I basically got no sleep at all that night because of the incredibly pungent and noxious smell in the room. There was no escaping it. At one point, I actually considered going down to my car in the garage and sleeping there- that's how desperate I was to get a few hours of sleep.
When I was ready to check out, I called the front desk to tell them about this, so that at the very least someone else would not have to deal with that stench. They said they were sorry, but that was it- they didn't send anyone up to check it out, or offer anything beyond that. I went down to the front desk to check out, and again told them about the awful smell in the room. The front desk employee apologized, and took $25 off of my bill. Thanks, I guess.
While I appreciated the sentiment, I left like the hotel didn't go very far to deal with this problem, at all. I guess I should've complained more and been more of a jerk about it, but frankly I was so tired from the sleepless night I didn't have it in me to make more of stink (pun intended). Also, how many times am I supposed to call with an issue like this? The room was unsuitable, it shouldn't have even been allowed to be rented. This wasn't a cheap room, so knocking $25 off of the bill doesn't really go very far, and I don't feel like they cared whether or not I was satisfied, and they just wanted get me out of the door.
Based on this experience, I would never stay at this hotel again. If you plan on staying here, I hope you don't get room 914, or that you really like the smell of red onions.
November 20, 2013
Rated 5.0 out of 5.0 by Rekz Overall great experience.
My stay at the Holiday Inn by the Bay in Portland was great overall. The staff was extremely helpful and courteous. The dining areas offered great atmosphere with delicious food. The shuttle service was on point and transported my colleagues and I safely. It definitely is the place to stay for a vacation atmosphere without too much cost involved.
Although I had an overall great experience, there are a few things I'd like to note that may be irritating for potential customers. Listed below are 2 major items that people should be aware of.
First, the internet is very slow. No matter where I was in the building, it was not working efficiently. Although it is understandable that with such a large capacity hotel, there is a lot of room for improvement. I also had a room with an ethernet router I can plug into that did not work.
Second, the parking deck was very tight, very limited, and costly. I'm not sure how many potential customers would enjoy getting charged daily for a parking deck they can't even park in because attendees to events and conferences take up all the parking spaces. Also, the spots are very tight, which holds a high risk of cars being scratched.
To conclude, other than the 2 major items that made my experience somewhat uncomfortable, everything else was great. I definitely enjoyed the people and the staff. Very friendly and very professional.
November 18, 2013
Rated 5.0 out of 5.0 by ChicopeeJoe Great Place
Excellent place to stay. Great location, perfect hotel, excellent customer service and nice bedding.
November 16, 2013
Rated 5.0 out of 5.0 by Panhard Great venue
Nice ammenites , good food and responsive staff make for a great time.
November 11, 2013
Rated 4.0 out of 5.0 by ZalCar Friendly staff, comfortable surroundings, great location
We were greeted immediately upon arrival. The desk agent was extremely friendly, informative and professional. Our room was spotless. Impressive 40 inch television, great bedding and sitting area. We visited the bar soon after. Our bartender was super friendly. Gave us tips about the area and chatted sports with us at length, which we love! We actually made it a point our second day to visit him again. That is impressive in a city full of restaurants and bars. All in all it was a fabulous stay. We had a little hiccup at checkout, but it doesn't change our opinion on this hotel. We never ate at the restaurant, but the food we saw looked appetizing. They also offer free apps on the weekend afternoons. It was an easy walk to the downtown, also. I would suggest this hotel to friends and family.
November 6, 2013
Rated 5.0 out of 5.0 by Jillgi Complimentary Water
I enjoyed having complimentary coffee & tea in the front lobby but I would also like ice tap water. Thank you for the complimentary coffee & tea setup. I appreciate the small things.
November 6, 2013