Rated 3.0 out of 5.0 by jataka Staff and facilities average
Bed was very uncomfortable, mattress was so soft I thought I was going to get seasick!! Every time i moved it kept moving me around. Was it a water bed? Service in restaurant was rushed as closing time approached; never offered dessert. Called enroute for pickup 1/2 hour before arrival by train and was told to call back upon arrival; then waited over 1/2 hour after arrival for pickup. Think the inn is over-hyped in the AAA guidebook. I was disappointed.
May 20, 2013
Rated 5.0 out of 5.0 by RBGJr Great Hotel
Asked for the top floor, harbor side. No problem
What more is there to say
May 17, 2013
Rated 5.0 out of 5.0 by TommyG56 Great hotel ,close to everythig
Stayed two nights for my daughters graduation from St. Joe's in Standish Me. Hotel is in a great spot in Portland, with a beautiful view of the bay and city. You can walk to everythig, restaurants, shopping, etc. The hotels free shuttle is an awesome bonus for inclement weather, or if your planning on having some drinks with dinner. The staff is top rate, informitive, cheerful, and willing to help with any problems. We misplaced an expensive camera while at a resturant. We called the hotel to check if we left it in our room. The front desk had housekeeping check our room. The camera was located in our room, much to our relief. I would recommend the hotel to all. When we visit Portland again, we will stay at the Holiday Inn for sure.
May 16, 2013
Rated 2.0 out of 5.0 by Lfweens Needs better customer service
Unfortunately our most recent stay at Holiday Inn By the Bay was not a good one. The front desk staff was very unaccommodating and just rude. We were in town to celebrate our anniversary, we had two nights booked at a great rate and our third night was to be with priority club points. We ended up leaving after the second night; it wasn’t worth the "free" night to stay there any longer. We were unable to get into our room the first day till 4:30pm. I understand the guarantee is 4:00. I am a former Holiday Inn employee, I have worked in both housekeeping and at the front desk, I totally understand. But what I didn’t like is how unhelpful the desk was, they just didn’t seem to care, they didn’t offer to take our bags or make us feel like we mattered at all. I felt like I had to cheer them up and almost apologize for bothering them. Each time they would say, check in an hour. It turns out our room had been clean most of the day, but in the computer it was showing dirty. An honest mistake that would have been discovered if a member of the desk staff had bothered to call housekeeping one of the first 4 times we came back to check on our room status between 11 and 4.
The housekeeping staff was friendly in the hallway, and the room was nice and clean when we checked in, but they failed to get to our room Saturday by 2pm or Sunday by 12:30 so that's when we decided to pack it up and go elsewhere. Once again the girl at the desk was very rude when I went to ask her about changing to a check out.
The bartender was great, very friendly. The van service that they offer is excellent and the driver was very helpful. Unfortunately, those two employees don't work at the front desk.
May 14, 2013
Rated 4.0 out of 5.0 by Travelin4Fun Wonderful stay
My husband and I selected the Holiday Inn because it was conveniently located to the location of where we were picking up a tour bus and it was reasonably priced. The room was clean, the food at the in-hotel restaurant was fabulous, and every staff person we encountered was friendly and helpful. The bed was a little hard on me, but I slept better than I do at most hotels.
We were very happy with our stay and will DEFINITELY stay at this hotel again when we visit Portland.
Oh, the only "downfall" was that there is no hot tub with the indoor pool. That would have been lovely, but the pool was fine.
May 12, 2013
Rated 3.0 out of 5.0 by Portland123 Good for a nights rest
I came to Portland to celebrate a friend's birthday and it served its purpose for that one night. This hotel has a shuttle that will take you to and from the bars and it's complimentary. That was possibly the best feature about this place. The room was clean and everything was functioning. The bed was clean and comfortable to sleep in. The pool is extremely warm though, they hold the temperature at 82 degrees which is ridiculous in my opinion. The entire room is like a sauna. Overall, my experience wasn't bad just average.
May 10, 2013
Rated 2.0 out of 5.0 by rollyone1958 Noise Level
I have stayed at this property on several occasions this time I was in a room on the second level near the roof side where the mechanical room must be. All night we heard large fans running all night sounded like a jet engine outside our room window. The room was clean and comfortable but the noise level was unbearable we did not sleep at all that night.
May 6, 2013
Rated 4.0 out of 5.0 by MikeyBigSlim Great Location, Great Staff, Sub Par Facilities
Awesome location, walking distance to great bars and restaurants. Free parking for customers. Staff was polite and helped with everything. The hallway on the top floor had an odd odor. Smelled like a kennel. Room had no odor, old bed, average bathroom. Everything in the room was clean and dated. With a view of the bay and great staff, definitely recommend.
May 6, 2013