Rated 3.4 out of 5 by 31
Rated 1.0 out of 5.0 by mummybearof3 A very dismal hotel
We were all tired after a long drive and thankfully, the front desk supervisor got us checked in quickly. He was pleasant, gave us cookies and bottled water. Unfortunately, it all went downhilll after that. The room was very cold, had a dark feel and a dusty smell to it. We all found it to be very dated. Apparently, they don't have 2 queen beds, only 2 double beds (which were small and uncomfortable#. We tried to switch to maybe a king bed with a sofa/pull out for the kids. However, they don't have those #sofa/pull out#. They only have roll away cots, which cost an extra $10 #not sure why#. We went down to the pool and hot tub, which was nice and quiet. Although quite dark. We returned to our room and had hoped to try and get a good night's sleep. Between the noisy hallways, slamming doors, and loud bathroom fan, it wasn't a good night's sleep. We had thought that breakfast was included, as advertised on the Trip Advisor site SPECIAL BREAKFAST INCLUDED. My husband inquired at the front desk and was advised it wasn't included. The gentleman at the front desk wasn't even familiar with Trip Advisor. He had simply 'heard of it'. The Manager was not in to address the issue, but would be in later. We then got a call advising the Manager wasn't coming in, but she had approved a breakfast credit due to a miscommunication #certainly not on our part#. We thought this was nice, given the issues we had had. However, when we went to get the voucher for breakfast, the gentleman at the front desk was rather argumentative. I don't appreciate this in front of my children. He advised he had found the Trip Advisor website, didn't realize how big it was, gone in, found the offer for breakfast, printed it off, highlighted it, and said it states you have to pay an additional $10 for breakfast. Then started to go into detail about how and where he went to find the box to tick off the breakfast option! Was all this effort really necessary? Like I said, DO NOT argue with me in front of my children, ESPECIALLY when a Manager has already approved a breakfast voucher. We went for breakfast and the service was FANTASTIC! The staff were really on top of things, the buffet had a great selection, it was hot, and we were full by the time we left.
We would DEFINITELY not return to this Holiday Inn. I'm not sure how it made it to #2 out of 8 hotels in Wilsonville, but it was a huge let down for us. To date, we have always been so happy with Holiday Inn, not this time! However, we would definitely recommend and return for the breakfast buffet.
November 20, 2013
Rated 3.0 out of 5.0 by Rowley2724 Broken coffee maker
The coffee maker was broken and we where only given one coupon for breakfast also we stayed at this hotel in September and we where given drink coupons for the bar and we didn't get any this time and at our last stay we had full size pillows on the bed and this time they where half pillows that where very uncomfortable
November 14, 2013
Rated 4.0 out of 5.0 by EScheidt Excellent service & friendly staff.
I have stayed at this hotel 5 times in the last 3 months. The staff is always friendly and helpful. Rooms are always clean and property is very quiet. Enjoyed the restaurant and lounge on property.
October 27, 2013