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Rated 4.3 out of 5 by 152 reviewers.
Rated 2.0 out of 5.0 by Under Construction The hotel breakfast and reception area was under construction making a poor impression in the lobby. I did not want a handicap accessible room but that was all that was available. The layout and design of that room type is to accommodate easy access from a wheelchair. Being 6'5" tall, that meant that things like coat hangars were at waist height and awkward to use. Staff was pleasant enough but with the breakfast/reception area closed, I did not linger long with them. I found the bathroom door locked from the inside when I checked in but was able figure out how to unlock it with a coin and didn't need to call the desk for help. The maid must have accidentally locked it after cleaning. February 27, 2015
Rated 5.0 out of 5.0 by Great place to stay. Although there was some renovation work going on, the hotel had made provisions for breakfast in a couple of nearby rooms. Breakfast was excellent with a variety of cereal, yogurt, fruits, etc. available. Staff was very friendly and pleased to help out. A great place to stay. February 23, 2015
Rated 1.0 out of 5.0 by need to communicate construction When a hotel is under construction, should be communicated up front. February 22, 2015
Rated 5.0 out of 5.0 by Visit They have did a great job making the customers welcome during the the remodeling. The lady in the breakfast room was very friendly and the choices of food was great. We would come back again. February 19, 2015
Rated 5.0 out of 5.0 by Great service I have to admit that I had reservations about this hotel as when I checked I noted the the hotel was undergoing major renovations. When I got to my room I discovered that the water was not connected to the toilet. The evening front desk person apologized and promptly placed me in the adjacent room. Since my luggage did not make my flight it was not a big thing and she was very polite. The next morning the front desk manager offered to compensate me for my inconvenience and I told her that after my difficult time getting there that the room was not important. I was never affected by the as there was no noise or any or paint fumes. The breakfast area was clean and the person on duty kept every thing well stocked. The housekeeping is second to none as the room was clean and the toiletries in the bathroom were restocked everyday and they provide extra items such as Q-tips and body gel. My facial tissues ran out one morning and that evening when I returned everything was in stock even the tissues. I live a lot of months in a hotel and this has to be one of the best for housekeeping and the friendliest front desk you will find. One of the best selections for TV programs I have seen. They offer a lot more than the basics for programming. I would recommend this hotel and will stay again in the future. Would like to thank the young lady who handled my room problem in such a friendly and professional manner. Only drawback is very poor lighting in the room but that is beyond their control. BTW, no snow or ice in any of the walkways as being from Houston I am not accustomed to walking on this stuff. Once again the housekeeping is GREAT. February 15, 2015
Rated 5.0 out of 5.0 by Wonderful breakfast No problem with check in. We were most impressed with the hostess at breakfast. She took immense pride in the food served and its presentation. She even took time to chat with us. February 4, 2015
Rated 5.0 out of 5.0 by Good Night in CR Area Although the breakfast room is undergoing renovations, I was extremely satisfied with all aspects of my stay. I've never had a bad night when I have stayed at this HIE, and I stay here several times a year when I am in town on assignment. February 3, 2015
Rated 5.0 out of 5.0 by Service is great Great place to stay. The staff and management was great. They would all was speak and check to see if u needed anything January 20, 2015
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