Rated 4.3 out of 5 by 80
Rated 4.0 out of 5.0 by Jnichols511 Room was clean and comfortable. Staff was friendly and helpful!
I enjoyed my stay at this Holiday Inn Express. Staff was friendly and met my needs quickly when asked for help with phone, interenet and to clean room and equip with more towels for my two night stay,
Downfall: I am an IHG Member and when I asked about getting the free upgrade at check in, was told I was already upgraded. I had already asked for a king size bed so not sure what my upgrade was. A person in my group asked and was given a suite.
Staff is not knowledgable about getting internet hooked up, but does give you a number to call and deal with getting it done.
Was disappointed when I got home and called about using my one free night stay and getting reimbursed and found it isn't any good until I do my staycation next year.
Did enjoy the hotel and my stay. Would still recommend others to stay here too.
July 16, 2014
Rated 3.0 out of 5.0 by Fly Fisherman Recommend with reservation
I would stay here with reservation. it would have to be for a very good price. This is an older poorly built building that has been renovated very nicely. What can't be renovated is the actual building structure. The room floor sounds hollow when you walk, which translates to being able to hear all of the foot steps on the floor and hallway on the floor above. I would ask to be on the top floor. I could hear people running and walking above us from 12:30 AM to 3:30 AM. I did not sleep well. The bed also looked comfy but was not solid or dense. If your partner turned over, the bed jiggles and bounced. Breakfast was average and in a very very small tight area. This building was built before the popularity of included breakfast. The room looked very nice and were very clean.
July 9, 2014
Rated 5.0 out of 5.0 by cj1957 Best customer service
The staff are awesome. They remember you, what you like and make it happen. The hotel manager is terrific and her staff follow suit. I have been here for several weeks now due to work and they have made being away from home much easier. This location is where I stay whenever in Cedar Rapids.
July 7, 2014
Rated 4.0 out of 5.0 by RShav Holiday Inn Express Review
This hotel is everything you expect from this brand and chain. The hotel was clean and updated and the staff was nice and professional. However, I typically have a refrigerator and microwave in my room and I did not. I typically travel for work and prefer to have the ability to eat in my room.
Also, for me to use this hotel in the future for leisure travel, it would need to be pet friendly and it is no.
July 2, 2014
Rated 5.0 out of 5.0 by Laurie0740 Great place to stay
Above average shower, front desk service and room comfort.
June 25, 2014
Rated 3.0 out of 5.0 by One Bad Year This year - not so good
I have stayed at this property many times for the past several years and have loved the hotel, staff, and location. This year we had a slew of problems we have never encountered here before. Upon arrival we were given a room that was not at all ready, no sheets, dirty bathroom, no towels, etc. I reserved a room with a microwave and refrigerator and this one did not have them We were eventually given the correct type of room, but only after a lot of "room juggling". Also after our second night a guest had gotten sick in the spa and the pool area was closed for the majority of our stay, the kids only were able to enjoy swimming one day previous to the incident. My kids love their spa and pool and were unable to swim during the majority of our stay. Work room equipment was clean but was broken only 2 machines worked and we were kicked out by a rude guest. My oldest daughter is a Tennis player and she was using the equipment and apparently this guest thought since she was a teenager that she was "playing" on the equipment.
June 23, 2014
Rated 2.0 out of 5.0 by ckbrown08 Rewards nights not that rewarding
We were in town for a friend's wedding. We were travelling with our 13 month old daughter and had requested a fridge for her meds and food. The fridge was tiny and filthy. Mini fridges are small I get that, but we could barely fit what we needed in there (after I scrubbed it out). Every time we'd get her down for a nap someone would bang on the door. First it would be housekeeping and then it was someone checking up on the new housekeepers. My daughter didn't nap.
Because housekeeping kept coming during nap time I think the room only got cleaned (trash emptied) 1 time. The rest of the time we had to go ask for fresh towels.
Our keys didn't work. I had to keep going to the desk to get them re-setup. That was a huge pain because we were carrying our daughter, diaper bag and about a billion other things.
The elevator stunk because of it's location to the pool. The breakfast area was tiny. We could barely fit a stroller or highchair at our table without being in everyone else's way.
I was led to believe there was laundry facilities on site I could use and had packed accordingly but there wasn't anything we could use. My daughter's dress from the wedding was ruined because I had to wait to get it cleaned. Several other outfits of my daughters are stained because I couldn't wash right away. We had a stinky trip home! Having been to Cedar Rapids many times there are many other places that I would PAY to stay at before using rewards nights here again. Which is sad because usually we have a good time at HIE.
June 20, 2014
Rated 5.0 out of 5.0 by SAJH Stay here you will not be disappointed
This is an excellent Holiday Inn Express.! I have stayed at this hotel three times in the past 6 months. Each stay has been excellent!
June 12, 2014